Bank of America Customer Service Representative Interview Questions

Updated Sep 21, 2014
Updated Sep 21, 2014
36 Interview Reviews

Interview Experience

Interview Experience

68%
15%
15%

Getting an Interview

Getting an Interview

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9%

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 5 days - interviewed at Bank of America in September 2014.

Interview Details

Received call from staffing a week after applying . completed phone interview and scheduling of on site interview . Interview went great! Received an offer two days later , after negotiation of salary I accepted

Interview Questions
  • Describe a time where you went against the popular solution of coworkers to go over and beyond for a customer   Answer Question
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Bank of America

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Hunt Valley, MD
    Anonymous Interview Candidate in Hunt Valley, MD
    Application Details

    I applied online. The process took 2 weeks - interviewed at Bank of America in July 2014.

    Interview Details

    Applied for 2 positions on 6/15..took both computer test on 6/19...phone interview with recruiter from Corporate (Nicole) on 6/25 which lasted about 10mins just to get a general idea about you and your background..scheduled face to face interview on 7/2

    Interview Questions
    Reasons for Declining

    Got an offer with another company.

    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Lots of interviews total of 3, first a screening call interview, than a phone interview with HR and finally interview with 2-3 managers. I feel that the multiple manager interview is a little over kill and can be very intimidating for a new hire

    Interview Questions
    • nothing was really that difficult just describe previous situations; what it was, what you did and what was the outcome   Answer Question
    Negotiation Details
    No not really
    Accepted Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 5 days - interviewed at Bank of America in March 2014.

    Interview Details

    I applied online on the Bank of America website. A few days after I applied, I took an assessment for the position. The recruiter called me a couple of days afterwards and we set up a time for a phone interview.

    Interview Questions
    • We did not get to any difficult questions because the interview ended before the hiring manager could get to any difficult questions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Bank of America.

    Interview Details

    Phone interview then panel in person interview process. Took place over a two week time frame.

    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied through a recruiter. The process took 4+ weeks - interviewed at Bank of America.

    Interview Details

    Interview by Phone via California office recruiter, interview by manager, interview by peer
    employees.

    Interview Questions
    • Where do you see yourself in this company in five year or in the future?   View Answer
    Negotiation Details
    Negotiation was limited chased by the recruiter.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Bank of America in January 2014.

    Interview Details

    Applied, Took assessment, took virtual assessment about 5 days later, got email to set up phone interview.

    No Offer
    Neutral Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through a recruiter. The process took 5 days - interviewed at Bank of America in December 2013.

    Interview Details

    Applied online and created a profile. Following day got an email to pass an assessment. Very easy. About your personality. After 2 days got an email to do simulation online. Make sure to listen to the question. Be customer oriented and you will pass

    Interview Questions
    • How to deal with a customer that is not easy to handle   Answer Question
    Reasons for Declining

    Pay

    Declined Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Two telephone interview, assessment test and then face to face interview

    Interview Questions
    Reasons for Declining

    The hours interfere with my school

    Declined Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Greensboro, NC
    Anonymous Interview Candidate in Greensboro, NC
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at Bank of America.

    Interview Details

    This is probably the MOST unprofessional company I've ever applied to. Granted, I don't have much interviewing experience, as I was with the same company right out of college for many, many years. So, I've only had one "grown up" job. I have just recently started my job search as I just left my old job to relocate. All the places I've applied to have been prompt with letting me know what my next steps are. Right now, due to the government shut down, most of them have told me they're still waiting to run my background check as those are, naturally, delayed. So, I respect that and I appreciate them letting me know what the hold up is. Bank of America, however, scheduled a phone interview for me....and NEVER CALLED. So, they rescheduled. Guess what? They NEVER CALLED the day of the rescheduled phone interview, either! I never even got the CHANCE to interview, but more importantly, this company acted ENTIRELY unprofessional by NEGLECTING a potential employee and WASTING my time. I'm highly qualified, more so than a LOT of people I know that are employed there, I have a squeaky clean work history and background check, and impeccable references. So, if they were going to choose not to hire me, it would have been nice if I had lost the opportunity due to FAILING an interview....rather than NOT getting the promised interview at all. Unbelievable that companies conduct themselves in this manner, especially when it would take NO time for them to send an e-mail letting me know they won't be calling, instead of letting me sit by the phone all day long.

    No Offer
    Negative Experience

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