Bank of America
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www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Customer Service Representative Interview Questions & Reviews

Updated May 16, 2014
All Interviews Received Offers

Getting the Interview 

50%
33%
10%

Interview Experience 

66%
16%
16%

Interview Difficulty 

Average Difficulty
34 candidate interviews Back to all interview questions
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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Bank of America

Interview Details – Lots of interviews total of 3, first a screening call interview, than a phone interview with HR and finally interview with 2-3 managers. I feel that the multiple manager interview is a little over kill and can be very intimidating for a new hire

Interview Question – nothing was really that difficult just describe previous situations; what it was, what you did and what was the outcome   Answer Question

Negotiation Details – No not really

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No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Richmond, VA

I applied online and the process took 5 days - interviewed at Bank of America in March 2014.

Interview Details – I applied online on the Bank of America website. A few days after I applied, I took an assessment for the position. The recruiter called me a couple of days afterwards and we set up a time for a phone interview.

Interview Question – We did not get to any difficult questions because the interview ended before the hiring manager could get to any difficult questions.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Bank of America.

Interview Details – Phone interview then panel in person interview process. Took place over a two week time frame.

Negotiation Details – N/A

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied through a recruiter and the process took 4+ weeks - interviewed at Bank of America.

Interview Details – Interview by Phone via California office recruiter, interview by manager, interview by peer
employees.

Interview Question – Where do you see yourself in this company in five year or in the future?   View Answer

Negotiation Details – Negotiation was limited chased by the recruiter.

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied online and the process took 4+ weeks - interviewed at Bank of America in January 2014.

Interview Details – Applied, Took assessment, took virtual assessment about 5 days later, got email to set up phone interview.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Beachwood, OH

I applied in-person and the process took a day - interviewed at Bank of America in May 2010.

Interview Details – The process was very relaxed and professional. Several questions were asked concerning the knowledge of the company and why you wanted to work there. A tour of the site was given and a side by side listening was given.

Interview Question – There were no difficult questions.   Answer Question

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Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Las Vegas, NV

I applied through a recruiter and the process took 5 days - interviewed at Bank of America in December 2013.

Interview Details – Applied online and created a profile. Following day got an email to pass an assessment. Very easy. About your personality. After 2 days got an email to do simulation online. Make sure to listen to the question. Be customer oriented and you will pass

Interview Question – How to deal with a customer that is not easy to handle   Answer Question

Reason for Declining – Pay

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Pasadena, CA

I applied through an employee referral and the process took a day - interviewed at Bank of America in October 2010.

Interview Details – two manager interview in a private room

Interview Question – what can you contribute to our team?   Answer Question

Negotiation Details – be confident

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Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Bank of America

Interview Details – Two telephone interview, assessment test and then face to face interview

Interview Question – What would do if there is a very angry customs?   Answer Question

Reason for Declining – The hours interfere with my school

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Kennesaw, GA

I applied online and the process took 2 weeks - interviewed at Bank of America in March 2011.

Interview Details – Apply online, take pretest, phone interview, on site group interview.

Negotiation Details – none

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