Bank of America
3.2 of 5 5,431 reviews
www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Customer Service Representative Interview Questions & Reviews

Updated Mar 17, 2014
All Interviews Received Offers

Getting the Interview 

50%
33%
10%

Interview Experience 

66%
16%
16%

Interview Difficulty 

33 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Anonymous Interview Candidate
Richmond, VA

I applied online and the process took 5 days - interviewed at Bank of America in March 2014.

Interview Details – I applied online on the Bank of America website. A few days after I applied, I took an assessment for the position. The recruiter called me a couple of days afterwards and we set up a time for a phone interview.

Interview Question – We did not get to any difficult questions because the interview ended before the hiring manager could get to any difficult questions.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Bank of America.

Interview Details – Phone interview then panel in person interview process. Took place over a two week time frame.

Negotiation Details – N/A

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Boston, MA

I applied through a recruiter and the process took 4+ weeks - interviewed at Bank of America.

Interview Details – Interview by Phone via California office recruiter, interview by manager, interview by peer
employees.

Interview Question – Where do you see yourself in this company in five year or in the future?   View Answer

Negotiation Details – Negotiation was limited chased by the recruiter.

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied online and the process took 4+ weeks - interviewed at Bank of America in January 2014.

Interview Details – Applied, Took assessment, took virtual assessment about 5 days later, got email to set up phone interview.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Beachwood, OH

I applied in-person and the process took a day - interviewed at Bank of America in May 2010.

Interview Details – The process was very relaxed and professional. Several questions were asked concerning the knowledge of the company and why you wanted to work there. A tour of the site was given and a side by side listening was given.

Interview Question – There were no difficult questions.   Answer Question

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Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Las Vegas, NV

I applied through a recruiter and the process took 5 days - interviewed at Bank of America in December 2013.

Interview Details – Applied online and created a profile. Following day got an email to pass an assessment. Very easy. About your personality. After 2 days got an email to do simulation online. Make sure to listen to the question. Be customer oriented and you will pass

Interview Question – How to deal with a customer that is not easy to handle   Answer Question

Reason for Declining – Pay

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Pasadena, CA

I applied through an employee referral and the process took a day - interviewed at Bank of America in October 2010.

Interview Details – two manager interview in a private room

Interview Question – what can you contribute to our team?   Answer Question

Negotiation Details – be confident

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Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Bank of America

Interview Details – Two telephone interview, assessment test and then face to face interview

Interview Question – What would do if there is a very angry customs?   Answer Question

Reason for Declining – The hours interfere with my school

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Kennesaw, GA

I applied online and the process took 2 weeks - interviewed at Bank of America in March 2011.

Interview Details – Apply online, take pretest, phone interview, on site group interview.

Negotiation Details – none

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No Offer

Negative Experience

Customer Service Representative Interview

Customer Service Representative
Greensboro, NC

I applied through a recruiter and the process took 1+ week - interviewed at Bank of America.

Interview Details – This is probably the MOST unprofessional company I've ever applied to. Granted, I don't have much interviewing experience, as I was with the same company right out of college for many, many years. So, I've only had one "grown up" job. I have just recently started my job search as I just left my old job to relocate. All the places I've applied to have been prompt with letting me know what my next steps are. Right now, due to the government shut down, most of them have told me they're still waiting to run my background check as those are, naturally, delayed. So, I respect that and I appreciate them letting me know what the hold up is. Bank of America, however, scheduled a phone interview for me....and NEVER CALLED. So, they rescheduled. Guess what? They NEVER CALLED the day of the rescheduled phone interview, either! I never even got the CHANCE to interview, but more importantly, this company acted ENTIRELY unprofessional by NEGLECTING a potential employee and WASTING my time. I'm highly qualified, more so than a LOT of people I know that are employed there, I have a squeaky clean work history and background check, and impeccable references. So, if they were going to choose not to hire me, it would have been nice if I had lost the opportunity due to FAILING an interview....rather than NOT getting the promised interview at all. Unbelievable that companies conduct themselves in this manner, especially when it would take NO time for them to send an e-mail letting me know they won't be calling, instead of letting me sit by the phone all day long.

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