Bank of America Customer Service Representative Interview Questions & Reviews
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Updated Oct 25, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 11 ratings 
“Easy” Interview
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Interview Experience [?] Based on 11 ratings
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| 1–10 of 11 Bank of America Interviews | Sort by |
Customer Service Representative at Bank of America
Posted Oct 25, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Fresno, CA (took a day)
Process was simple. Was interviewed on the phone, later offered an face to face interview with three managers. Days later offered the job.
Interview Questions
Negotiation Details
Didn't negotiate salary.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Sep 11, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 (took a day)
Brief since experience was solid and well known
Interview Questions
Negotiation Details
Straightforward.
Other Details
I got the interview through an Employee Referral.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Sep 7, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in East Providence, RI (took 3 weeks)
I originally applied online and was immediately given a ridiculous call simulation test. After passing this I was contacted via voice-mail by a recruiter who left a specific contact number and extension. Unfortunately what the recruiter failed to mention was that she was going on vacation that same week: after nearly two weeks of attempting to contact someone in her department, another recruiter called who briefly conducted a phone interview before scheduling a face to face with my future manager. I had explained to her numerous times that while I was interested, I had a current employer that I honestly wanted to give at least two week's notice. She advised me I would be able to and that the two week delay due to my assigned recruiter going on vacation would not affect this.
After the one on one, I was called the following day and offered the job. She then sent me to the Lincoln, RI facility for a finger printing and to provide copies of my ID documents in the morning, however, I later found out she had meant the East Providence center. ( I confirmed it was in Lincoln, twice, as it had originally sounded odd to me.) Upon arriving almost thirty minutes late, I was greeted by the original recruiter with less than a stellar attitude. After apologizing and explaining what had happened, she gave me a cold attitude and remarked that I "definitely wasn't told that."
By the time the hiring process was over, I literally had two days to notify my then, current, employer. I felt absolutely awful. (During training I later found out that this had happened to several others as well.)
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Jul 23, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Newark, DE (took 3 days)
I was called by a recruiter and was asked some basic questions about my resume. The recruiter seemed to like me, so I was told that I would be called by the next level recruiter. I was contacted by this person, and she asked me additional questions related to the position. After speaking with her, she told me that I would hear back within the next 1-2 weeks. I received a call about 1 week later and told that they would like to bring me in for an interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
View Comments (3)
Inappropriate?
Customer Service Representative at Bank of America
Posted Apr 22, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Greensboro, NC (took a day)
Bank of america had mulitple people come in on the date of the interview for testing, if you past the testing, you were offered the job (customer service representative, this was in 2008) after job offer you fill out the background check form, then submit for fingerprinting.
Interview Questions
Negotiation Details
none
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Feb 18, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2011 (took a day)
BOA job fair and hire on same day. Wow! This is great, will not take days for decision. First 1:1 very good interview. Interviewer stated " resume is awesome, lot of experience , Let me ask the hiring manager to interview you now. After ten minutes into interview with manager, she asked what is my strong and weak quality. After my answers, she stated I needed to have atleast 2 years experience in this area of customer service. We do offer some training but would not be enough to help me give a client a intelligent answer to some questions they might have. I think you would be better in a position doing your own thing .. Now you know I was in shock! I question her on 2years experience . I had the job requirements and job description with me,which did not request 2 years of experience !! She seemed perturbed that I would question her reason for not hiring me. I also asked her to tell me if one of my responses had been the reason ? She seemed to become very uncomfortable but managed to stumble over a response that didnot make sense. I have supervised a team of customer service reps. If there is a weak link or a personality that is not harmonious with the team, it can be a challenge and hard to supervise ,but it can be done. Based on my 25 years in this field, I felt this was the real reason for not hiring me and do you believe I had the audacity to tell her that in a professional manner. She didnot respond. Interview was over.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Sep 29, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2009 (took 2 weeks)
I believe that the hiring process was a little difficult. There were many complications and road blocks throughout the entire process. The people who took my fingerprints should receive more training. I did end up having to go through two interviews due to mistakes that were made. I am happy to say that I did end up with a fantastic manager and a wonderful team.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Sep 22, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 2 weeks)
lengthy, 1st you apply
then do the skills testing which can take up to 1hr
, then you get a callback if applicable
schedule phone interview confirmation time and date
do phone interview about 1/2 hour w/recruitment
schedule another ph interview depending on how good you answer the questions for previous ph interview
do ph interview with hiring manager
depending on how you do schedule another intrview to come in and interview csr manager
csr manager will ask questions and score you on them and will let the hiring manager know
hiring manager will e-mail you and tell you you are given the offer
then sent testing that must be completing (background, i-9, ect. ect.)
then you get a call from hiring manager to pick up and sign previous info
if everything matches with no problems you are set!
Interview Questions
Negotiation Details
nothing, they went above what I wanted for hourly rate
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted Jul 27, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2008 (took 5 days)
I applied online and had to make a test which I passed. Then I was invited to the callcenter to run a computer simulated test. After that we meet as a group. At the end I had a final Interview with 2 sales managers....
Interview Questions
Negotiation Details
No negotiaton. The personell rep came in and offered the salary and I had to take it or leave it.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Bank of America
Posted May 5, 2009
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2007 in Lincoln, RI (took 3 days)
Met with a recruiter at a job fair. Very nice woman. Received call promptly for interview 1:1 with Team Manager. Received offer w/in 2 days and accepted.
Interview Questions
Negotiation Details
Did not negotiate - offered reasonable salary. Bonus was a little exagerated.
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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