Bank of America Customer Service Representative Interview Questions

Updated Oct 18, 2014
Updated Oct 18, 2014
39 Interview Reviews

Interview Experience

Interview Experience

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17%
17%

Getting an Interview

Getting an Interview

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17%

Interview Difficulty

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Customer Service Representative Interview

Anonymous Interview Candidate in Jacksonville, FL
Anonymous Interview Candidate in Jacksonville, FL
Application Details

I applied online – interviewed at Bank of America in October 2014.

Interview Details

I didn't take long for me to have a face to face interview. It felt promising from the start. The recruiter was patient and very friendly as well as my interviewer.

Interview Questions
  • Name a time when you had a difficult customer. How did you handle the situation and what was the outcome.   Answer Question
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for Bank of America

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Bank of America in September 2014.

    Interview Details

    Received call from staffing a week after applying . completed phone interview and scheduling of on site interview . Interview went great! Received an offer two days later , after negotiation of salary I accepted

    Interview Questions
    • Describe a time where you went against the popular solution of coworkers to go over and beyond for a customer   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hunt Valley, MD
    Anonymous Interview Candidate in Hunt Valley, MD
    Application Details

    I applied online. The process took 2 weeksinterviewed at Bank of America in July 2014.

    Interview Details

    Applied for 2 positions on 6/15..took both computer test on 6/19...phone interview with recruiter from Corporate (Nicole) on 6/25 which lasted about 10mins just to get a general idea about you and your background..scheduled face to face interview on 7/2

    Interview Questions
    Reasons for Declining

    Got an offer with another company.

    Declined Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Lots of interviews total of 3, first a screening call interview, than a phone interview with HR and finally interview with 2-3 managers. I feel that the multiple manager interview is a little over kill and can be very intimidating for a new hire

    Interview Questions
    • nothing was really that difficult just describe previous situations; what it was, what you did and what was the outcome   Answer Question
    Negotiation Details
    No not really
    Accepted Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 5 daysinterviewed at Bank of America in March 2014.

    Interview Details

    I applied online on the Bank of America website. A few days after I applied, I took an assessment for the position. The recruiter called me a couple of days afterwards and we set up a time for a phone interview.

    Interview Questions
    • We did not get to any difficult questions because the interview ended before the hiring manager could get to any difficult questions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Bank of America.

    Interview Details

    Phone interview then panel in person interview process. Took place over a two week time frame.

    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Bank of America.

    Interview Details

    Interview by Phone via California office recruiter, interview by manager, interview by peer
    employees.

    Interview Questions
    • Where do you see yourself in this company in five year or in the future?   View Answer
    Negotiation Details
    Negotiation was limited chased by the recruiter.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bank of America in January 2014.

    Interview Details

    Applied, Took assessment, took virtual assessment about 5 days later, got email to set up phone interview.

    No Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through a recruiter. The process took 5 daysinterviewed at Bank of America in December 2013.

    Interview Details

    Applied online and created a profile. Following day got an email to pass an assessment. Very easy. About your personality. After 2 days got an email to do simulation online. Make sure to listen to the question. Be customer oriented and you will pass

    Interview Questions
    • How to deal with a customer that is not easy to handle   Answer Question
    Reasons for Declining

    Pay

    Declined Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Two telephone interview, assessment test and then face to face interview

    Interview Questions
    Reasons for Declining

    The hours interfere with my school

    Declined Offer

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