Bank of America

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Bank of America Customer Service Representative Interview Questions & Reviews

Updated Jul 10, 2014
All Interviews Received Offers

Getting an Interview  

50%
33%
10%

Interview Experience  

67%
16%
16%

Interview Difficulty  

Average Difficulty
35 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Hunt Valley, MD

I applied online and the process took 2 weeks - interviewed at Bank of America in July 2014.

Interview Details – Applied for 2 positions on 6/15..took both computer test on 6/19...phone interview with recruiter from Corporate (Nicole) on 6/25 which lasted about 10mins just to get a general idea about you and your background..scheduled face to face interview on 7/2

Interview Questions

Reason for Declining – Got an offer with another company.


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Bank of America

Interview Details – Lots of interviews total of 3, first a screening call interview, than a phone interview with HR and finally interview with 2-3 managers. I feel that the multiple manager interview is a little over kill and can be very intimidating for a new hire

Interview Question – nothing was really that difficult just describe previous situations; what it was, what you did and what was the outcome   Answer Question

Negotiation Details – No not really


No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Richmond, VA

I applied online and the process took 5 days - interviewed at Bank of America in March 2014.

Interview Details – I applied online on the Bank of America website. A few days after I applied, I took an assessment for the position. The recruiter called me a couple of days afterwards and we set up a time for a phone interview.

Interview Question – We did not get to any difficult questions because the interview ended before the hiring manager could get to any difficult questions.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Bank of America.

Interview Details – Phone interview then panel in person interview process. Took place over a two week time frame.

Negotiation Details – N/A


Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied through a recruiter and the process took 4+ weeks - interviewed at Bank of America.

Interview Details – Interview by Phone via California office recruiter, interview by manager, interview by peer
employees.

Interview Question – Where do you see yourself in this company in five year or in the future?   View Answer

Negotiation Details – Negotiation was limited chased by the recruiter.


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied online and the process took 4+ weeks - interviewed at Bank of America in January 2014.

Interview Details – Applied, Took assessment, took virtual assessment about 5 days later, got email to set up phone interview.


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Beachwood, OH

I applied in-person and the process took a day - interviewed at Bank of America in May 2010.

Interview Details – The process was very relaxed and professional. Several questions were asked concerning the knowledge of the company and why you wanted to work there. A tour of the site was given and a side by side listening was given.

Interview Question – There were no difficult questions.   Answer Question


Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Las Vegas, NV

I applied through a recruiter and the process took 5 days - interviewed at Bank of America in December 2013.

Interview Details – Applied online and created a profile. Following day got an email to pass an assessment. Very easy. About your personality. After 2 days got an email to do simulation online. Make sure to listen to the question. Be customer oriented and you will pass

Interview Question – How to deal with a customer that is not easy to handle   Answer Question

Reason for Declining – Pay


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Pasadena, CA

I applied through an employee referral and the process took a day - interviewed at Bank of America in October 2010.

Interview Details – two manager interview in a private room

Interview Question – what can you contribute to our team?   Answer Question

Negotiation Details – be confident


Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Bank of America

Interview Details – Two telephone interview, assessment test and then face to face interview

Interview Question – What would do if there is a very angry customs?   Answer Question

Reason for Declining – The hours interfere with my school

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The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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