Bank of America Customer Service and Sales Specialist II Interview Questions

Updated Apr 8, 2015
Updated Apr 8, 2015
7 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Helpful (1)  

Customer Service and Sales Specialist II Interview

Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 1+ weekinterviewed at Bank of America in October 2014.

Interview

Two interviews. first one is a phone interview from the recruiter. second interview is a 1:1 with the hiring manager. Before you get a call from a recruiter you have to pass an online assessment test that is designed specifically for the position. Mock calls are included in the online assessment test.

Interview Questions

  • No difficult questions were presention. Questions focus mainly on your problem solving skills and your ability to drive sales. Empathy is big too.   Answer Question

Other Interview Reviews for Bank of America

  1. Helpful (1)  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Negative Experience
    Difficult Interview
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Bank of America.

    Interview

    Recruitment is very automated with not much human element until they make the offer. This was a panel interview with 2 managers. They will ask you questions about how you would handle particular situations, previous sales experience, call volume, irate customers, a particular accomplishment.

    Interview Questions

    • You will be required to sell a pen at your interview. I mean it!!! They will walk away for a couple of minutes and come back and you will have to articulate the sell of the pen.   Answer Question
  2. Helpful (2)  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Bank of America (East Providence, RI) in March 2013.

    Interview

    Internet-based computer skills and call center assessment, telephone interview, and in person interview. After the in person interview the recruiter called back with an offer and also agreed to my negotiated salary request. Recruiter also discussed schedule options and various benefits available to employees.

    Interview Questions

    • Various customer service related questions, computer skills, and ability to maintain a strict schedule/attendance poicy.   Answer Question

    Negotiation

    I negotiated a small starting salary increase. Definitely recommend negotiating as it is possible. In retrospect, I probably could have gotten more.

  3.  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at Bank of America in December 2012.

    Interview

    I got the email from the recruiter asking me if I am interested in this position, since I posted my resume on Bank of America's website a while back. I passed the phone interview and language assessment. Finally I got the change to interview with the site leader who got to decide who she wants to work in her department. And after two days, I got the offer.

    Interview Questions

    • What do you think you are the right candidate for this position?   Answer Question
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  5.  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Bank of America in September 2012.

    Interview

    .Go on line to apply. There will be an on line assessment to see if you are customer centric. Then you will be contacted by a recruiter. A phone interview is set up with some role playing. If you pass then you will attend a group interview. From there if you are selected an HR rep will call you to make formal offer the process can take 2 to 3 weeks.

    Interview Questions

    • Why do you feel you are the best candidate to work at Bank of America?   1 Answer

    Negotiation

    Pretty basic, just research the pay for your position and geographic area.

  6. Helpful (1)  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Negative Experience
    Difficult Interview
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Bank of America (Scranton, PA) in August 2012.

    Interview

    Felt attacked, it was confrontational. It was so formal where the interviewers inquired and I responded, like being instructed by a drill sergeant.

    Interview Questions

    Negotiation

    I tried to negotiate more than the $13 per hour offered, but was told their budget would not allow it,

  7.  

    Customer Service and Sales Specialist II Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at Bank of America (Brea, CA) in January 2011.

    Interview

    I was greeted by two managers. It was a tag team interview with a series of questions ranging from what I believe my strong points are to how I overcome obstacles. The interview lasted about 15-20 mins. It was hard to tell if they liked me or not? What they are looking for is confidence. Be sure about your answers and display a cheerful upbeat attitude.

    Interview Questions

    • Have you ever had a difficult call? What did you do?   1 Answer

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