Bank of America

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  www.bankofamerica.com

Bank of America Interview Questions in Dallas-Fort Worth, TX

Updated Oct 30, 2014
Updated Oct 30, 2014
79 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Phone Banker I Interview

    Anonymous Interview Candidate in Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    I received a call too come in for an in person interview. The interview was easy enough. My interviewer was a person a worked with as a phone banker 10 years ago. I was not offered the job.

    Interview Questions
    • Asked about my previous work history, example of working through difficult situation with customer.   Answer Question
    No Offer
    Easy Interview
  2.  

    Inbound Customer Service Specialist Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Anonymous Interview Candidate in Fort Worth, TX
    Application Details

    I applied online – interviewed at Bank of America in September 2014.

    Interview Details

    The process was as follows:
    1. Apply online
    2. Contacted by Hr to do an online assessment
    3. Email stating time & date of A phone interview
    4. Phone interview asking routine customer service questions and interviewer giving me a description of the job & confirmation of going forward in the hiring process with background checks and in in person interview
    5. Filled out a work background check which included an address list for the states i've held jobs in, as well as lived in for the past 7yrs (must be accurate)
    6. In person interview with 2 recruiters with routine customer service scenarios and how previous jobs/education qualified me for the position I applied for
    7. They tell you if your background check is satisfactory and they like you; they'll call you. (Make sure each job listed on your app is accurate and that all gaps in your resume are accounted for they pull & verify everything)
    8. They call you and say you got the position but that it is contingent on your criminal background check which requires fingerprinting
    10. Once your criminal background check clears your good to go.

    Interview Questions
    Negotiation Details
    Really make sure that your goals match up to what you're being offered by a company...because you can only go so far just "talking the talk"...eventually your bosses are going to expect you to deliver on what you promised in the interview, Good Luck :)
    Accepted Offer
    Average Interview
  3.  

    Credit Analyst Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through college or university – interviewed at Bank of America in September 2014.

    Interview Details

    University interview strange one. Wanted me to ask all the questions. Seemed disinterested but was an alumni of another university. So, maybe he did not want us from our university.

    Interview Questions
    • Did not ask any questions. Candidate had to ask questions from beginning to end!   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
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    Teller Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4 daysinterviewed at Bank of America in July 2014.

    Interview Details

    I applied online at the Bank of America careers site on a Sunday. The next day I received an email asking me to go to a group interview on Tuesday. On Tuesday I went to the interview location where 11 other people were to be interviewed. The recruiter introduced herself and mentioned how usually it would just be us and her but today we had two guests who were branch managers from different locations. We started off by having the recruiter and two branch managers introduce themselves and then went around the room introducing ourselves. We said our names, why we chose Bank of America, our past experiences, education, and availability. The recruiter then proceeded to talk about Bank of America and the benefits they offer and what they value in the company. We were encouraged to participate in the discussion about Bank of America's values. At the end of the interview we were told that we would get a call back telling us how we did in the group interview. Four people were asked to stay. I was one of those four. The two branch managers had chosen us to do a one on one interview right away. I went to do the one on one interview with a branch manager right away after the group interview was over. I was asked to go into more detail about myself. Where did I go to school, what I had heard about the company, why I would be a good fit for Bank of America, and what experience do I have in sales. I was also asked to role play. I was asked to sell the branch manager a pen. Then I was asked to sell the branch manager a phone plan (my sales experience was phone sales). At the end of the interview the branch manager said he loved my personality and he loved people who were not shy at sales. He said he would love for me to work at this branch and that I would receive a call soon. I was called on Wednesday, the very next day. I was explained the benefits again and was asked for availability and when I could start.

    Interview Questions
    • Being asked to sell the pen was probably the most difficult and unexpected task. People don't usually think tellers are selling anything to people, but tellers have to be able to convince people to get a credit card, bank account, or other things related to the bank.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Research & Adjustments Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    Was hired internally because I already worked in the banking center. I applied and was called by a recruiter a few days later. Had one interview, and a few days later I found out through my assistant manager that I was hired. The next day the recruiter called me to offer the job. Very simple and relatively quick process.

    Interview Questions
    • None, my interview was super easy. The manager mostly talked about the job and asked me a few questions like "if I asked your manager this, what would they say"   Answer Question
    Negotiation Details
    No negotiation, they just told me what my pay was.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Sales Team Manager Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Bank of America in May 2014.

    Interview Details

    Apply online. If accepted you complete an assessment. If you pass the assessment you participate in a "live simulation." The simulation is done by an outside company and is designed to assess how you would handle different scenarios. If you pass the simulation you proceed to a face to face interview.

    Interview Questions
    • Describe a situation where you had to discipline an employee; what was the result?   Answer Question
    No Offer
    Average Interview
  8.  

    Teller Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at Bank of America in April 2014.

    Interview Details

    This was group interview which was different but not as hard as I thought it would be. You just need to be willing to set up and answer questions directed to the group and not sit back quietly.

    Interview Questions
    • The hardest thing was the place we had to act out a scenario & try to get the "customer" to upgrade their account.   Answer Question
    Reasons for Declining

    The hours would not fit in my schedule in the fall so in their best interest I declined & looked for something that would work during my last year of college

    Declined Offer
    Positive Experience
    Average Interview
  9.  

    Technical Analyst Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through a staffing agency. The process took 2 daysinterviewed at Bank of America.

    Interview Details

    I interviewed first over the phone with a technical staffing agency. I was then asked to come in for an interview with that technical staffing agency. I submitted a full application and had an interview with the recruiter. He just wanted to make sure I would be well suited for the position and also would not embarrass him by my appearance. The actual interview with BOA was easy.

    Interview Questions
    • I can not remember a specific hard question. The questions were not hard and mostly about what I had been doing and why I was applying for the job. He looked at my resume and then told me about the position.   Answer Question
    Negotiation Details
    I got the amount per hour I wanted, which was higher than what they were paying to others.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Personal Banker Interview

    Anonymous Interview Candidate in Garland, TX
    Anonymous Interview Candidate in Garland, TX
    Application Details

    I applied online. The process took 5 weeksinterviewed at Bank of America in February 2014.

    Interview Details

    The whole process of about five weeks I actually applied for more than one position is not until actually apply for specific location that I actually got called for first I got contacted by the recruiter followed by interview with the hiring manager and then phone interview with the sales manager for the region followed by background and drug screening

    Interview Questions
    • The most common difficult question to answer is why did you leave your old you're doing so well   View Answers (2)
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Personal Banker Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied in-person. The process took 7+ weeksinterviewed at Bank of America in February 2014.

    Interview Details

    The hiring process is slow to start. I received my first interview over a month after submitting my application and keeping in touch with the hiring manager. 2-3 interviews with the banking center manager and the regional manager over the course of 2 weeks. Hiring decision was made within a week of the final interview.
    No drug test, which was odd, but you are run through a very thorough criminal background check and employment history.

    Interview Questions
    • having already mentioned that I was in a sales role previously... "How would you sell financial solutions to a customer you have never met before?"   View Answer
    Negotiation Details
    No negotiation, but I made it clear that I could not accept anything less than a certain minimum to meet my own financial needs.
    Accepted Offer
    Positive Experience
    Average Interview

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