Bank of America

  www.bankofamerica.com
Work in HR? Unlock Free Profile

Bank of America Personal Banker Interview Questions & Reviews

Updated Aug 14, 2014
All Interviews Received Offers

Getting an Interview  

79%
14%
3%

Interview Experience  

71%
19%
9%

Interview Difficulty  

Average Difficulty
144 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

Personal Banker Interview

Personal Banker
Atlanta, GA

I applied online and the process took 5 days - interviewed at Bank of America in January 2011.

Interview Details – Phone Interview and then face-to-face interview

Negotiation Details – No negotiation


Accepted Offer

Neutral Experience

Personal Banker Interview

Personal Banker

I applied online and the process took 4 weeks - interviewed at Bank of America.

Interview Details – Can be a lengthy process but worth it in the end.

Interview Question – Ask how you would handle difficult situtations both with employees and with customers   Answer Question

Negotiation Details – Was good with a recruiter


Accepted Offer

Positive Experience

Average Interview

Personal Banker Interview

Personal Banker

I applied online and the process took 2 weeks - interviewed at Bank of America in July 2011.

Interview Details – Their recruiter called me for a phone interview after that I had to take the assessment. Shortly after that I was interviewed at the branch with the branch manager. They called me the next day with and offer.

Interview Question – A time you had to deal with a difficult customer.   Answer Question

Negotiation Details – Wasn't much to negotiate I was happy with their offer


Accepted Offer

Neutral Experience

Personal Banker Interview

Personal Banker

I applied online and the process took 2 months - interviewed at Bank of America.

Interview Details – The process was relatively lengthy over a span of about 2 months. This included three phone interviews and three in person interviews. Each was conducted by a different person including the banking center staff, divisional leadership and area executives.

Interview Question – The most challenging aspect is the role playing. It is common to role play during the interviews and these can be somewhat uncomfortable.   Answer Question


Declined Offer

Neutral Experience

Average Interview

Personal Banker Interview

Personal Banker
Boston, MA

I applied online and the process took 1+ week - interviewed at Bank of America.

Interview Details – Initial screen, then interview with branch manager and area manager

Interview Question – What motivate you to do the job on daily basis?   Answer Question


Accepted Offer

Neutral Experience

Personal Banker Interview

Personal Banker
Pleasanton, CA

I applied online and the process took 2+ weeks - interviewed at Bank of America.

Interview Details – few interviews just concentrate on making money and selling customer service means nothing

Interview Question – what is the most important in the three quailites... customer service, sellings, or quality   Answer Question

Negotiation Details – basically know your worth dont accept what you dont feel you accept


2 people found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Personal Banker Interview

Personal Banker

I applied online and the process took 2 months - interviewed at Bank of America in March 2014.

Interview Details – After submitting my job application in their website, an e-mail was sent for me to complete a test. It was a series of transaction questions, day to day scenarios and multiple options related to my behavior. A couple of weeks later, a recruiter called me asking if I was still available and interested in a PB position at BofA. After a few minutes she said she'll schedule a phone interview for me to continue the hiring process. Another recruiter contacted me via phone a few days later. She went through my complete Resume, and asked me challenging questions. Then, I was scheduled to meet with the Manager of the Branch I was going to be working for. That interview was pleasant. The next day, the District Manager interviewed me via phone. Three days later, the Regional Sales Manager called me for a brief on the phone interview. The same day I got an offer.

Interview Question – Why Bank of America?   View Answer

Negotiation Details – I had being offered from $38K to $40K by the first recruiter, but the day I got my offer, this last recruiter said that I was offered $1K more than what they start PB at ($35K). She offered me $36K per year. I told her what her college had mentioned initially. She went back to request a reconsideration on my behalf, and called me with the good news of a final offer of $38K per year plus commission, which I accepted.


Accepted Offer

Neutral Experience

Personal Banker Interview

Personal Banker

Interviewed at Bank of America

Interview Details – Phone interview, followed by a in person interview. Required to pass a credit review and a few other back round checks. It is a sales job so they want to see you are motivated and a sales mindset.

Interview Question – Tell us about Bank of America   Answer Question


Accepted Offer

Positive Experience

Average Interview

Personal Banker Interview

Personal Banker
Dallas, TX

I applied in-person and the process took 7+ weeks - interviewed at Bank of America in February 2014.

Interview Details – The hiring process is slow to start. I received my first interview over a month after submitting my application and keeping in touch with the hiring manager. 2-3 interviews with the banking center manager and the regional manager over the course of 2 weeks. Hiring decision was made within a week of the final interview.
No drug test, which was odd, but you are run through a very thorough criminal background check and employment history.

Interview Question – having already mentioned that I was in a sales role previously... "How would you sell financial solutions to a customer you have never met before?"   View Answer

Negotiation Details – No negotiation, but I made it clear that I could not accept anything less than a certain minimum to meet my own financial needs.


Accepted Offer

Positive Experience

Average Interview

Personal Banker Interview

Personal Banker
Atlanta, GA

I applied online and the process took 3 weeks - interviewed at Bank of America in April 2013.

Interview Details – Call interview first, face to face with Manager after you get thru the call, then there is an additional interview by next level up.

Interview Question – role play was a surprise for a job interview.   Answer Question

Negotiation Details – Negations for a better job salary was easy- They low balled the salary and I gave them my worth and met my expectations

See What Bank of America Employees Are Saying

 Former GBAM Summer Analyst in Chicago, IL

Pros: “Top-quality culture; the people I worked with were of the highest caliber. Pay is very competitive, and work-life balance is stressed & acceptable.” Full Review

Worked for Bank of America? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.