Bank of America
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Bank of America Personal Banker Interview Questions & Reviews

Updated Jun 30, 2014
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Personal Banker Interview

Personal Banker
Brooklyn, NY

I interviewed at Bank of America in August 2010.

Interview Details – Applied at Bank of America.com/ careers within one week of submitting application got call to schedule phone interview which was 2 days later. Phone interviewer asked a couple of questions about experience and reasons for coming to Bank of America and we scheduled an interview with Banking Center Manager for following week. After that interview got another call from my recruiter to schedule interview with Market Manager and after that recruiter called with offer

Interview Question – It was not a question, it was a role play with Manager where she was being a really tough customer that just wanted nothing at all   Answer Question

Negotiation Details – Told recruiter my experience needed a little more incentive than just the minimum salary for that position. He told me he would get back to me and he did next day with $2K over original offer.

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Personal Banker Interview

Personal Banker
Garland, TX

I applied online and the process took 5 weeks - interviewed at Bank of America in February 2014.

Interview Details – The whole process of about five weeks I actually applied for more than one position is not until actually apply for specific location that I actually got called for first I got contacted by the recruiter followed by interview with the hiring manager and then phone interview with the sales manager for the region followed by background and drug screening

Interview Question – The most common difficult question to answer is why did you leave your old you're doing so well   View Answers (2)

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Personal Banker Interview

Personal Banker
Downey, CA

I applied in-person and the process took 2+ weeks - interviewed at Bank of America in February 2012.

Interview Details – Interview went well. In hire.

Interview Question – Very straight forward   Answer Question

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Personal Banker Interview

Personal Banker

I applied online and the process took 4 days - interviewed at Bank of America in February 2014.

Interview Details – I applied online and got a call from a recruiter not even five minutes after I submitted the application. Basic phone interview about my resume, experience, and what locations I was comfortable with. She told me she would forward my resume to the hiring managers and would get back with me to schedule and interview. About 2 days later I got a call to interview at the Branch with the Branch Manager, Assistant Manager, and their Sales Manager was on speaker. They asked me about my resume, experience, why I left my past job, scenario questions, tell me a time when you had a difficult customer that was upset how did you handle it? They also made me do a role play scenario. What sets you apart from other applicants? after the face to face interview a few days later I got a call that I had a final interview with the area manager which was a phone interview. This interview with the area manager was pretty intense. The same day the recruiter called me with an offer.

Interview Question – Out of the blue Was to role play. My name is Ms. Customer and I walk in and I just have a basic checking account. (so you have to role play on what you would say to this customer and how would you help her. )   Answer Question

Negotiation Details – The base I received was more than I expected.

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6 people found this helpful

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Personal Banker Interview

Personal Banker
Atlanta, GA

I applied online and the process took 2 weeks - interviewed at Bank of America in January 2014.

Interview Details – I applied to BoA in Dec. 2013. Two business days later I received and email from the VP of recruiting. I had a phone interview which consisted of 6 questions, mainly pertaining to experience, how I would handle a particular situation, and salary requirements.

After that interview, I had a 1-1 with a marketing manager and it went very smooth. I was relaxed and confident. He was very direct with his expectations of the banker position and after he asked a series of questions, ( Tell me about yourself; Why BoA?; Am I aggressive?; what will I do to ensure I reach my monthly goal?; Why you?) I was set up with an interview with the branch & asst. manager 2 days later. This interview lasted about 20 mins.

This was the most challenging part of the interview process. I sat with the BM & ABM for about an hour and they asked a lot of situation questions, sales goals history, experience history, achievements, why BoA, what can I bring to the company, where do I see myself in 3-5 years, weaknesses, how will you succeed, etc...One thing I did do was relax myself and think before speaking. If I needed time to answer a question correctly, I would take a pause. They want to see confidence and a strong sales person. I also asked each one of them (including the marketing manager) a series of 3 leadership questions to get a feel for them as well; tenure in a leadership role, what are some key attributes to longevity and personal success at BoA, & what does integrity mean to you and why? It is always good to have a max of 3 questions pertaining to the managers that you can ask.

Last interview was a phone interview with the sales performance manager which lasted about 10mins, very easy. After I completed all the interviews, I was contacted the same day and was given confirmation that i got the job!

Please read and role play the questions that could be asked in the interviews. Preparation is vital to anything you do. Be confident and smile! This is a sales role so people HAVE to sense that you are a sales person. Highlight sales accomplishments and leadership roles you have had in the past.

Business Professional attire! I also purchased a portfolio and had my resume printed on very nice resume paper (optional but appearance is key!).

Interview Question – What can you tell me about yourself that cannot be found on your resume?   View Answer

Negotiation Details – I initially asked for 35k before the interviews and learning the job expectations. Afterwards, my recruiter offered 36,800. I asked for 40k and it was accepted.

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Neutral Experience

Average Interview

Personal Banker Interview

Personal Banker
Tacoma, WA

I applied online and the process took 2 weeks - interviewed at Bank of America in January 2010.

Interview Details – 3 interviews. once with a phone interview 2 with the branch and 3rd with the manager and CMM

Interview Question – none. straight forward   Answer Question

Negotiation Details – didn't negotiate a pay, since I had experience

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Personal Banker Interview

Personal Banker
San Francisco, CA

I applied online and the process took 4+ weeks - interviewed at Bank of America in February 2013.

Interview Details – the first point of contact was from a recruiter who asked me general questions to determine i had common sense. second was a series of interviews with branch managers who had an opening. these were with an assistant and branch manager

Interview Question – role play
describe a time when i overcame a difficult situation
  Answer Question

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Accepted Offer

Negative Experience

Easy Interview

Personal Banker Interview

Personal Banker

I applied online and the process took 2+ months - interviewed at Bank of America.

Interview Details – Slow process. Apply. Online behavorial test. Recruiter interview. Manager Interview. 2nd Recruiter interview. Market Manager Interview. 10 week process. Over drawn. Didn't think I had the job until week 9 day 5!

Interview Question – Customer service questions. Nothing challenging. Google typical customer service questions to understand the answer they are looking for. STAR style interview.   Answer Question

Negotiation Details – None. Take it or decline it.

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No Offer

Positive Experience

Average Interview

Personal Banker Interview

Personal Banker
Plano, TX

I applied online and the process took a day - interviewed at Bank of America in January 2014.

Interview Details – There is an assessment test that will last 90 mins

Interview Question – Not hat bad if you're good in math.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Personal Banker Interview

Personal Banker

I applied online and the process took 4+ weeks - interviewed at Bank of America in May 2010.

Interview Details – Went through group interview. Once passed that did interview with branch manager of where I was trying to work and that's it. When becoming a PB had to do a sales personality test

Interview Question – How long do you plan to be with the company?   View Answer

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