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Bank of America Sales and Service Specialist Interview Questions & Reviews

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Web: www.bankofamerica.com | HQ: Charlotte, NC

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Updated Feb 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

2.4

“Easy” Interview

Interview Experience [?] Based on 7 ratings

Positive	86%
Neutral	0%
Negative	14%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2011 in Little Rock, AR (took 2 weeks)

I was contacted by a very professional recruiter after approximately a week of application. She performed a preliminary interview. Why B of A? My future goals? Previous job experience. Then she addressed the availability and salary for the position and set up 1 on 1 interview at my convenience. The one on one was as to be expected with question range. One word to describe yourself. A time I worked in a group setting. A problem at work that I had and how did I work through it. etc.

The people are good depending on what center you are at. Sales are required. It is what you make it! Be you, bubbly, personable, professional and you will come aboard.

Interview Questions

When was a time I worked in a group setting and what role did I play?

Answer Question

When was a time that I worked with a difficult customer and how did I respond..what was the end result.

Answer Question

Negotiation Details

There was not a negotiation. I was told the salary and I took it. I was reasonable enough for me living in Arkansas childless. Negotiations are a more normal process with higher level jobs.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Dec 2011 (took 5 days)

I applied for the personal banker position and received a call within two days and set up a phone interview. The phone interview was pretty basic. The recruiter said she thought I would be a better fit for the sales and service position and said she would like to set up a 1:1 interview for that position. I did the interview on Monday and it was pretty short. Asked me question about Bank of America and what I knew about them. At the time I didn't feel they asked enough questions to really make a decision. The interview lasted 30 minutes at most. He asked a lot of questions about Bank of America and not much about my qualifications or skills. Since I had done a lot of research on the company I felt well prepared. I got a call Thursday and was excited thinking I had a job offer or a second interview. I talk to the recruiter and she said the manager I interviewed with thought I did very well but the position has been cancelled. In four days they cancelled the position. She said they liked me and will keep my application open and invite me to apply to other positions. he sent me on an interview for a position I didn't apply for and one she recommended only to tell me it has been canceled. I've been looking for a job for awhile now and spent hours trying to prepare for this interview to find out I interviewed for a job that doesn't exist. I have no idea what their motives were. I'm not sure if they were just looking to see who would apply or what. They really seemed to be a professional company up until I learned they sent me on an interview for an imaginary job. I do not intend to apply for another position at Bank of America.

Interview Questions

What was your greatest achievement?

Answer Question

Why Bank of America?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Oct 2011 in San Francisco, CA (took 1+ week)

>I applied for the Sales and Specialist Position online and was prompted to do a skill and personality test.
>recruiter at the head quarters called me and scheduled me for a phone interview with the local recruiter.
>passed the phone interview and was invited to a 1:1 interview with the branch manager
>2 days after the interview I was called by another recruiter stating that they are doing the employment verification, background check i assume. he stated that I would get a call from the recruiter the next day or two.
> i never get the call. It has been a 8 days since my interview.

Preparation tips:
A lot of questions stated on this website DID came up. I was super prepared and the interviewers were a pleasure to deal with. My 1:1 interview lasted 50 minutes and i walked out confident that I got the job. however, it seems like there were someone who did even better.I believe that all candidates chosen have similar qualifications. 1:1 is where your personality really counts. good luck on your interview, certainly be yourself.

Interview Questions

Why BofA

Answer Question

Why did you choose this field?

Answer Question

How do you deal with an angry customer?

Answer Question

what are your long term plans?

Answer Question

Tell me about your customer service experience.

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2011 (took 1+ week)

Extremely efficient and prompt. I applied online, and within only a few days received calls from the recruiter. Had my phone interview, which was the same day with the recruiter, and it was so fun and exciting. Then met the Bank Officer within two days - yes! - and they decided there was no need for further interviews considering my great performance both in the interview and test results. So they had my background check cleared in one day! (so yes, they can expedite things) And emailed me the official job offer, which included intstructions for fingerprinting and work authorization submission. My advice: Be yourself, Trust the Company's firm standing among the major players in this economy, and Assure them that you will be successful in your role, and also you will continue to grow on their career path.

Interview Questions

Where do you see yourself in several years with Bank of America?

View Answers (1)

Negotiation Details

Trust the person who interviews you with their perspective on your level and the relative salary. You will improve everything with them if you prove your potentials.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2011 in Detroit, MI (took 1 week)

Very efficient. My recruiter was great and let me know exactly what to expect through the process.

Interview Questions

Describe an experience where you feel you gave exceptional customer service

Answer Question

How would you handle an upset or irate customer?

Answer Question

Negotiation Details

I accepted the initial offer.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2010 (took 4+ weeks)

Interview process was long. Job application --> assestment test --> phone interview --> branch manager interview --> marketing team interview. All interviews were easy with generic interview questions except for final interview which has a lot of job specific questions and scenario questions.

Interview Questions

how do you approach a non-BofA customer?

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2008 (took 1 week)

I had been working for the company for about a year when i decided to apply. I had two interviews one with another branch manager and the second with the market manager. Overall it went really well. Just know how to sell an account and how to deal with angry customers. Be confident and answer all parts of their questions.