Bank of America Teller Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated Feb 7, 2012 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 78 ratings 
“Average” Interview
|
Interview Experience [?] Based on 78 ratings
|
See who your friends know who've worked at Bank of America and could give you an inside look.
See who your friends know who've worked at Bank of America and could help you prep for an interview.
| 1–10 of 78 Bank of America Interviews | Sort by |
Teller at Bank of America
Posted Feb 7, 2012
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Nov 2010 in Vista, CA (took 1 week)
First interview is a group interview. This is an interview that will determine if you will join the Bank of America team.
There are about 10 people in the room with the recruiter. Each interviewee will have a booklet of accounts and services, and a description of the job. Each person is asked to present themselves and talk about a time they dealt with an angry customer or dealt with a problem in the workplace. The recruiter might ask you to sell something to him. After that groups of 2 or 3 are made. Each group will choose 2 different products to sell such as an e-banking account, savings account or CD. Once that is chosen each group creates a situation where that product will be sold, it is then presented in front of the group. After all that is done, there is time for questions. The recruiter is looking for you to ask a question, it shows interest in the job. Make sure to always smile (they want you smiling at all times when you work with the company), be dressed appropriately, and show that you can sell products. If you are going to school for anything business related mention it, shows that you are interested in that company in the long run. And it is again, it is VERY important to ask a question at the end of the interview when the interviewer gives time.
If you have passed the first interview you have joined the Bank of America team, the next interview is to find the banking center for you.
The manager will ask the basic questions, where you worked, what you liked about that place, what you did. The manager will ask about a time you dealt with an angry customer, and sell him a product. It is mainly about you attitude. Show that you are good at selling, and customer service. This interview is mainly to make sure that you will get along with the staff and they the manager likes your work ethic.
Once you are hired they will let you know that it is a 1 year commitment, if you quit before that year you might not be able to be rehired with Bank of America.
Good Luck!
Interview Questions
Negotiation Details
not much negotiation
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Jan 27, 2012
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jan 2012 (took 3+ weeks)
The whole process took about a month from start to finish. Around the end of December, I applied online to BOA for the teller position. Within a day or so, I received an email that I had made it to the next round in the process and they asked me to take an assessment test. The test consisted of personality type questions and money/math questions. The assessment test also examined my typing skills. I finished that over new years weekend and on Tuesday I received a call that I had passed the assessment and the lady scheduled me for a phone interview for the next day. I can't really remember the phone interview questions, but I want to say it was typical interview questions such as why BOA? (esp since my background was not in banking) where do you see yourself in 5 years. Be sure to give a good answer as they are looking for people to stay with the company. Following that, I was asked to complete a background check including my last places of employment and residences. Please note if you do not pass this step, you are no longer going to be considered for the position so try to remember everything. I was especially nervous about this because within the past ten years I had moved around a lot due to college. Once I completed this, my recruiter disappeared on me for about 2 weeks so I thought I was no longer in consideration for the positon, but then she called me and said she was having technical issus and wanted to go ahead and schedule me for an interview with my local branch. I had my interview with the branch on Tuesday. They asked typical interview questions. It would behoove you to look up typical BOA questions as they read off a standardized sheet. I was asked name a time I gave above and beyond customer service for example, i was asked to role play 2 situations (not as scary as I thought), how did i deal with a difficult customer, how do i multitask and make sure everything gets done and why BOA to name a few. My recruiter called me on Thursday to let me know I was being offered the job! I start in little over a week! The manager and assistant manager seem really cool and young so looks like its going to be a great place to work!
Interview Questions
Negotiation Details
I was not able to negotiate :( although the starting salary isn't that bad compared to other places I could have worked.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Teller at Bank of America
Posted Jan 26, 2012
|
5.0
Very Difficult Interview
|
Overall Negative Experience
|
Received and Declined Offer
|
Interviewed Jan 2012 (took 2 months)
Extremely long over complicated process , first applied online received a phone call next day,scheduled interview for 2 weeks later (first available), then did group panel interview which lasted 2 hours, then was called with an offer 1 week later. A week later received fingerprint instructions, then a week later they finally ran my background. Then gave me a date to take my identification into the branch.
Interview Questions
Reason for Declining
Due to the extremely rude treatment from the Mgr and A.Mgr at the branch location when I submitted my paperwork; and going through 1.5 hours of unpaid training, seeing them send away clients with money because their lunch date was waiting. I did not want to work in such an unprofessional setting.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Jan 14, 2012
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jul 2011 (took 2 weeks)
Interviewed for the a part-time teller position and got an offer.
Interview Questions
Negotiation Details
Branch manager will most likely ask you a lot of, "What to do" situation questions as if you are already a bank teller at the branch.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Jan 6, 2012
|
2.0
Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Aug 2011 (took 5 days)
It was a very quick process. I had a phone interview then was asked to come downtown the next day for a group interview. There we did some role playing and shared previous job experiences. Then I had a one on one interview with the manager. He asked basic questions about my resume and asked why i was good for the job. And about 1 week later I had the job
Interview Questions
Negotiation Details
No negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Nov 28, 2011 — 1 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed May 2009 in Miami, FL (took 4 weeks)
I got my interview through an Employee Referral, but landed the job after surviving an interview/hiring obstacle course.
The first interview is over the phone. It will most likely be a quick 10 minute conversation and they will let you know at the end of it whether or not they are interested in considering you for the position. After this you will be part of a group interview. This is by far the most important part of the hiring process and how you conduct yourself here will determine whether or not you get the job.
If I remember correctly the group interview will take a few hours, like 2 or 3. And they want you to smile and appear comfortable. They want you to look approachable and pleasant, NOT serious.
As far as the group interview goes, its really important that you participate and speak when you have a chance. Make sure the Recruiter conducting the interview notices you out of the group. (There's about 10 people) Don't be afraid to answer whatever question the recruiter may have.
There's going to be a point where they'll ask everyone to stand up one by one and give a reason why they would be good for bank of america. Try to go first if its possible, it'll stand out in the recruiter's mind. Say whatever it is you feel is correct, and try to emphasize things like, I work well in teams, and I have 5 years customer service and cash handling experience. I feel that Bank of America has done alot to stay ahead of its competitors and it would be an amazing opportunity to work for such a successful company. blah blah blah.
Then the recruiter is going to show some videos about what its like working at bank of america and ask questions on the videos.
Just don't be afraid to talk, remember to emphasize your work experience as it relates to being a teller (cash handling, customer service, working in teams... sales experience is a plus! they love it if you can say that you have worked in sales before, or worked on commission).
The recruiter might ask you to sell them something they have on their desk, in front of everyone. If they ask you to try and sell them a stapler, just say something like, "the reason you need this stapler is that no matter how big your stack of paper is, it gives you a perfect staple 100% of the time." (or if its scissors, it always cuts in a perfectly straight line. if its a pen, it never runs out of ink) Whatever it might be, just be creative and speak with confidence like you believe in what you are saying.
There's gonna be 10 people all applying for a teller position, but they are all at different locations, so they wont be for the same exact position. You'll receive an email later that night letting you know you have an interview at a certain branch in a few days.
After you pass the group interview, they will send you out to one or two branches that are hiring and you will interview with the Branch manager. You getting the position depends on the impression you leave on the Manager. Just relax, be yourself, and answer the questions honestly and the Manager should feel like they're making a good decision by hiring you.
Bank of America is a great place to work, two weeks paid vacation, paid sick days, full medical and dental insurance, they pay up to $5,000 of your tuition per semester.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Nov 22, 2011
|
4.0
Difficult Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Sep 2009 in Jersey City, NJ (took 4+ weeks)
Several interviews. You apply online then you immediately take a behavioral assesment. If you pass, a recruiter contacts you within two weeks and requests a phone interview. The next step is the group interview. Smiling and confidence is extremely important. They will often ask you to role play as a teller while they act as a difficult customer. You will either have to diffuse the customer or sell them a product. From here you will be taken to an interview with district management and if they like you, you will then be sent on an interview to the branch and subsequently interviewed by the branch manager and their second in command. Pass and you will be fingerprinted and have a background check run before being given an offer.
Interview Questions
Negotiation Details
Wasn't able to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Nov 15, 2011 — 1 of 1 people found this helpful
|
2.0
Easy Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Nov 2011 in Egg Harbor Twp, NJ (took 2 weeks)
I personally walked in to ask about available positions and they encourage me to apply for the teller position asap. After a couple of days I receive a call from a recruiter to explain me the hiring process. She also sent me some tips to get ready for a phone interview (which was held 5 days after). The phone interview was pretty basic, we talked about previews experiences and some scenarios where I had given an "above and beyond" customer service experience. After it was ended, she schedule me for a interview with the manager which is going to be held next Friday. I'm not sure if it's a 1:1 interview or if it's a group interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Nov 9, 2011
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Nov 2010 in Tucson, AZ (took 1 week)
The interview process was rather straightforward. It did take some time, but all-in-all, it wasn't that bad. Although I was not offered the position, I will probably apply later.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Bank of America
Posted Oct 17, 2011
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Sep 2011 in Lansing, MI (took 1 week)
I was interviewed by the assistant manager of the bank. It was a pretty friendly interview. She asked very basic interview questions, and then I was given 3 scenarios and asked to respond as if I was the teller and she was the customer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
RSS Feed for Bank of America
Interviews
Embed
