Bank of America Teller Operations Specialist Interview Questions & Reviews

Interviewed Oct 2009 in New York, NY (took 3 weeks)

The first step in the process was an online assessment. The results were displayed immediately after the test was completed, which was nice. Very silly basic questions: "Do you prefer to: (a) sleep at work or (b) work at work?" After about two weeks came two 5-minute telephone interviews with HR. A few dayslater came a full 45-minute phone interview. This covered basic work history, strengths / weaknesses, availability, behavioral questions and a little role-playing. A few days later I was called for an interview with the market manager who was very pleasant. Honestly, the interview was delightful. She did ask some tough questions, but most were the expected interview basics - why are you leaving your current job, why hire you for this position, what can you bring to the job, what skills do you feel would be key to succeeding in this position, etc. A few days later I got a call back for an interview with the manager of the branch that had the opening. This interview was shorter, but the questions were more specific to the actual job I was being considered for. Two days later I got the offer.

    All in all, they do want you to jump through some hoops. However, this seems to be more of a corporate issue - most others who interview with BofA go through the same multi-step process (and I mean MULTI). A lot of interviewers seem to have a group or panel interview step which I was, thankfully, spared. Other than the length of the process and the added anxiety and pressure of three-plus interviews the overall experience is not so bad. The people I came across struck me as kind and intelligent, which made speaking to them more pleasant than the typical dry question-answer-question-answer interviews where you're spitting out info like a robot.