Barnes & Noble

  www.barnesandnoble.com
Work in HR? Unlock Free Profile

Barnes & Noble Bookseller Interview Questions & Reviews

Updated Aug 5, 2014
All Interviews Received Offers

Getting an Interview  

50%
42%
5%

Interview Experience  

69%
25%
5%

Interview Difficulty  

Average Difficulty
95 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Bookseller Interview

Bookseller

I applied online and the process took 2 weeks - interviewed at Barnes & Noble in March 2014.

Interview Details – First interview was very standard. Dress business formal/casual. They had the standard scenario questions and to get a feel of who are you as a person. The second interview, with the store manager, was more of the same. Both interviews seemed to want to make sure you were a good fit with the company and that you had some rudimentary knowledge of retail/customer service.

Interview Question – Nothing that stood out--there was the standard of dealing with an unhappy customer.   Answer Question

Negotiation Details – I wasn't able to negotiate. In fact, I had to lower my expectation for hourly wage despite my years in retail.


Accepted Offer

Positive Experience

Easy Interview

Bookseller Interview

Bookseller

I applied online and the process took 5 days - interviewed at Barnes & Noble.

Interview Details – This was your typical interview. I greatly appreciated having the interview in the Cafe, it provided an anxiety free setting for an interview. Most of the questions were based on my former employments. They wanted to know how you handled customers in specific situations, and how your past employment experiences would transfer to BN. They also asked me what I typically read, and what I was currently reading.

Interview Question – In your previous job, describe a situation where you had to deal with an angry customer.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Bookseller Interview

Bookseller
Atlanta, GA

I applied online and the process took 1+ week - interviewed at Barnes & Noble in July 2014.

Interview Details – Process took 13 Days
I applied on a Wednesday. I really wanted the job so I called the next day to make sure they got my application. I got a call that Sunday from the manager. We did and over the phone interview that lasted about 10 minutes. I was then asked to come in for a one on one interview the very next day.
I came in and met with the assistant manager. She was very kind and we sat in the café. It was a very informal interview. She asked me general questions, nothing to difficult. At the end she told me I had gotten the second interview, and that I just had to wait for them to call and schedule it. I got a call that Wednesday and went for the interview the following Thursday. It lasted about 30 minutes. More generic questions like how have you dealt with an angry customer.
I got a call that Monday offering me the position.

Interview Question – Are you comfortable with upselling?   View Answer

Negotiation Details – No negotiation, but some barnes and nobles do a review every few months where you are eligible for a raise


Accepted Offer

Positive Experience

Average Interview

Bookseller Interview

Bookseller
Metairie, LA

I applied online and the process took 4 weeks - interviewed at Barnes & Noble in June 2014.

Interview Details – Two phone interviews followed by two in-person interviews (for a part-time entry-level position.) Everyone was very nice, but frankly they seem to be expecting too much for an $8/hr position. They act like they are interviewing you for a corporate job.

Interview Question – How you would sell a membership   Answer Question

Negotiation Details – There was no negotiation offered. They also stated that I would be working 15 hours/wk and changed it to 22 without consultation.


No Offer

Positive Experience

Average Interview

Bookseller Interview

Bookseller

I applied online and the process took 1 week - interviewed at Barnes & Noble in July 2014.

Interview Details – I applied online a few different times because I was really interested in working here. The last time I applied I got a call from a manager about a week later, but it went to voicemail. I called back and talked to a different manager than the one that called. He took a few minutes to go get my application and resume. He was super nice, and I could tell he actually read my application before talking to me. He asked a couple questions about my previous experience, why I wanted to work here and what some of my favorite books were. He then told me they would be reviewing the applications this week and next and would call me for an interview if they wanted me to come back. I'm still currently waiting for them to call back. Hopefully they do, if not I plan to call just to see what's going on.

Interview Question – Why do I want to work here?   View Answer


Accepted Offer

Neutral Experience

Easy Interview

Bookseller Interview

Bookseller
Norcross, GA

I applied in-person and the process took 5 days - interviewed at Barnes & Noble.

Interview Details – I was contacted by the store manager the day after I filled out an application and we set up an interview for a few days later. About two days after my interview, she called to offer me the job and I accepted. It was an easy process.

Interview Question – "What do you see as some of your liabilities as an employee?"   Answer Question

Negotiation Details – No negotiation on seasonal hourly pay.


Accepted Offer

Positive Experience

Easy Interview

Bookseller Interview

Bookseller
San Antonio, TX

I applied in-person and the process took 2+ weeks - interviewed at Barnes & Noble in December 2011.

Interview Details – There are two interviews before you get an offer. The first interview is with a lower manager, the second with the store manager. There are a few questions based on your personality and your work style, but most are situational. They want to know how you would act in situations that arise in the retail setting.

Interview Questions

Negotiation Details – There really isn't negotiation. They start pay at minimum wage and get you working within a week or two.


No Offer

Neutral Experience

Very Easy Interview

Bookseller Interview

Bookseller
Melbourne, FL

I applied online and the process took 5 days - interviewed at Barnes & Noble.

Interview Details – I applied online and got a call the same day, asked me a few questions such as when I was availiable to work and when I could start. Asked me to come in for an interview 2 days later. I met with what I assume was the HR rep in our store at the cafe after waiting a few min for her to finish up another interview. She was nice and asked general questions about work history and things such as what was my biggest pet peeve and how I handled disagreements at work. She asked me how much experience I had in retail and with registers, since I have had no register experience she said that's ok they can train me. Finally when it came to references I didn't have 3 professional references and could not use family so I had to use personal and did not remember the last name for one of them so she pretty much ended the interview at that point and told me to call her when I could get the last name for my reference. I felt that it hurt my chance just because of my reference mistake. I have not heard anything back yet so I am hoping I do, she said they would call me.

Interview Question – How would I handle a disagreement at work?   Answer Question


No Offer

Neutral Experience

Average Interview

Bookseller Interview

Bookseller

I applied online and the process took 1 week - interviewed at Barnes & Noble in July 2014.

Interview Details – I applied through their online system more than once. the first time I applied I waited a week before I got a reply and because I was eager I kept checking the site to assure that the position was available. About 5 minutes after I checked the site a week after I applied, I got an email saying the position was filled. So I waited a few minutes and visited the career website and the same store now had two openings instead of the original one. I was kind of upset and thought maybe the email was an error so I applied again and almost a week later I got a phone call setting up an interview. I got all new clothes for the process and my parents were really proud (I'm 17). When I went in they were able to schedule a double back to back interview with 2 managers. I went in with a resume and a certificate detailing my work experience in a library. I also went in with my certification in pre-professional education fundamentals. The first manager was nice and she had a bubbly personality but the second manager came off as very rude and standoffish and flat out told me that since I was young I had very little experience.

Interview Question – How would you handle a customer or coworker that is in a bad mood?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Bookseller Interview

Bookseller
Bronx, NY

I applied in-person and the process took 3 days - interviewed at Barnes & Noble in February 2013.

Interview Details – This was around the time when there were still paper applications, filled it out and handed it in along with my resume to the manager. Make sure you make an effort to COME IN PERSON to the store and introduce yourself to any of the managers. Also make sure to ask for the time when managers come in and their name.

Interview Question – When you were working in retail, tell me about an experience where you were forced to control your stress levels? Thinking back I can really see why I was given that question.   View Answer

Negotiation Details – I was given a call that I was hired and ready to start. There was no negotiation with pay. You get what your offered.

Worked for Barnes & Noble? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.