Bass Pro Shops
Bass Pro Shops Customer Service Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Associate (10)
- Team Lead (2)
- Front End Lead (2)
- Customer Service (2)
- Office Administrator (2)
- Retail Clerk (1)
- Risk Management (1)
- Shift Lead (1)
- Group Sales Manager (1)
- Human Resources Manager (1)
- Footwear (1)
- Customer Relations (1)
- Front End Cashier (1)
- Cashier (1)
- Maintenance Manager (1)
- Receiving (1)
- Customer Service Representative (1)
- Visual Merchandise Specialist (1)
- Hunting Sales Associate (1)
- Santas Wonderland (1)
- Tracker Boat Sales (1)
- Visual Display Lead (1)
- Anything In the Marine Or Hunting Departments (1)
- Credit Card Associate (1)
- Retail Consolidation (1)
Very Easy Interview
Customer Service Interview (Negative Experience; Very Easy Interview)
I applied in-person and the process took a day - interviewed at Bass Pro Shops in August 2011.
Interview Details – I went to the Bass Pro Shops headquarters and filled out an application in person at their employment center. The receptionist was very polite and professional. The Bass Pro Shops website was relatively vague in describing the positions available, so I decided to keep an open mind and consider any positions that might sound like a fit for me. I was asked to wait for an immediate "brief interview" and a woman called me back within about 10 minutes. She took me down a long hallway to a dark, dusty small office without any windows. She asked me a few very typical interview questions; that part of the interview was fine. She asked me twice if I was in school, which I am a BA graduate and not currently pursuing my master's degree. I got the feeling that she thought I was younger than my age (early 30's). When she described a few positions available (such as customer service, store support, cashier, and call center) she also gave the wage to start and it was all around minimum wage. I told her the wage was lower than I expected and I did not think that would work. She then started to talk about a graphic design position that paid $9 per hour, and for which I would probably not be qualified. I cut the interview short but she gave me information about a call center position with training class beginning soon.
Interview Question – Are you currently in school? Did you put all of your school hours on your application? View Answer
Reason for Declining – Pay offered was not in line with my experience, abilities, and expectations.
Customer Service Interview (Neutral Experience)
I applied online and interviewed at Bass Pro Shops.
Interview Details – After filling out the online application I was contacted for a one on one interview with the department manager for the department I applied for. The interview questions were very similar to the ones on the application. We covered previous work experience and scenarios.
Interview Question – Describe a time in which you were required to handle a difficult customer. What was the outcome? Answer Question
Negotiation Details – They based the pay off of what I made at my previous job. There was no negotiation.
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