View All num of num See all Photos Capital One www.capitalone.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 1.8k Reviews 4.6k Salaries 1.5k Interviews 2.3k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview Laurel, MD Capital One Behavior questions, as far as when was there a time that you went above and beyond for a customer. Be as detailed as possible. Tell me the problem, how you solved it, what was the outcome, and what was the customers reaction? The questions aren't hard you just have to come prepared for customer service questions. Tags: See more , See less 8 Answer Add Tags Answer Interviews > Customer Service Representative > Capital One Add Answers or Comments To comment on this, Sign In or Sign Up.