Bell Canada

  www.bell.ca
  www.bell.ca

Bell Canada Customer Service Representative Interview Questions

11 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Its a basic situational interview preceeded by a phone screen interview to judge the tone and clarity of your voice. The ask a question about building customer loyalty, Managing work including time management, you must have STAR examples

Interview Questions
  • What performance objectives were you expected to achieve this year? What steps did you take to ensure you were making progress in all areas   View Answer
No Offer

Other Interview Reviews for Bell Canada

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Bell Canada.

    Interview Details

    apple one interview, phone intervciew , face to face interview

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online through website, and after about a week, I get a phone call from Bell Canada ask for an interview. then we set up a time and I had a face to face interview with the store manager on the next day. The interview was very good, usual interview questions.

    Interview Questions
    Reasons for Declining

    Had other opportunities

    Declined Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dorval, QC (Canada)
    Anonymous Interview Candidate in Dorval, QC (Canada)
    Application Details

    I applied online – interviewed at Bell Canada in November 2012.

    Interview Details

    Three level interviews through Ramstad Agency and one final interview on premises.

    Interview Questions
    • How do you react to a customer's attacks on the company's service quality?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 4 daysinterviewed at Bell Canada in October 2012.

    Interview Details

    initial phone interview to determine eligibility. Questions such as when you are available to start and shifts you are able to take. If chosen they send you through e-mail a communication and virtual customer service test. Communication assessment requires a landline and takes about 20 mins ditto for the on-line virtual customer service test. The test determines your typing skills, and it is multiple choice format. You are the customer service agent and you need to finish a call from start to finish. When done you call in that you are done. Then they call you and if selected arrange another phone interview. Second interview was mostly behavioural type questions. The recruiter sent me an already used test number so I had to call it in (more time lost). After the second phone interview the lady said. If you are selected than you get a call for face to face interview if not we will e-mail you. You should have an answer in 24-48 hrs. I waited. After 48 hours I called leaving a message that I had not received a call nor an-email. So frustrating! Finally, I received an e-mail. They seemed a little disorganized and so maybe it is a good thing I do not work for them!

    Interview Questions
    • What do you think is an appropriate amount of days off an agent should have for the year and what reasons would a person have to have those days off?   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bell Canada in October 2012.

    Interview Details

    1 online, 2 over phone interview and one face to face

    Interview Questions
    Accepted Offer
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at Bell Canada in October 2012.

    Interview Details

    Doing bunch of test online with their faulty system. Interview on the phone then in person.

    Interview Questions
    Negotiation Details
    They don't negotiate.
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 3 daysinterviewed at Bell Canada in September 2011.

    Interview Details

    The interview is about your education , experience and scenario

    Interview Questions
    • what is the reason you are leaving your job?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Bell Canada in August 2010.

    Interview Details

    There were two separate interviews. Basically how you deal with stress, what drew you to Bell, are you comfortable with change? (I think this one was important because the services we were to sell on the phone changed regularly so you have to answer yes to get through)... standard stuff. Dont remember the exact questions off hand other than that.

    Accepted Offer
    Neutral Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    The process took a dayinterviewed at Bell Canada in June 2010.

    Interview Details

    They call you and ask for phone interview. Then they bring you over and show you the place and ask you why do you want to work for Bell? and that's all...

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview

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