Bell Canada Customer Services Representative Interview Questions

Updated Jun 8, 2015
15 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Toronto, ON (Canada)
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 4+ weeksinterviewed at Bell Canada (Toronto, ON (Canada)) in December 2014.

Interview

An online interview, much more relax than a f2f interview. However, the time limit makes it a little bit intensive, it will be better if prepare some behaviour questions in advance, cuz most of them are typical behaviour questions

Interview Questions

Other Interview Reviews for Bell Canada

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Interview

    Its a basic situational interview preceeded by a phone screen interview to judge the tone and clarity of your voice. The ask a question about building customer loyalty, Managing work including time management, you must have STAR examples

    Interview Questions

    • What performance objectives were you expected to achieve this year? What steps did you take to ensure you were making progress in all areas   1 Answer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 2 weeksinterviewed at Bell Canada.

    Interview

    apple one interview, phone intervciew , face to face interview

    Interview Questions

    Negotiation

    no negotiation

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer

    Interview

    I applied online through website, and after about a week, I get a phone call from Bell Canada ask for an interview. then we set up a time and I had a face to face interview with the store manager on the next day. The interview was very good, usual interview questions.

    Interview Questions

    Reasons for Declining

    Had other opportunities

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Interview

    Hiring was through a recruitment service and initial interview was over the phone. Then, face to face interview with the manager. Basic questions about background and why you are interested in the position. Demonstrate examples of when you provided good customer service. Both official languages tested.

    Interview Questions

    • Walk me through a conversation you would have with a client (pretend interviewer was client) from beginning to end.   Answer Question
  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Dorval, QC (Canada)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Bell Canada (Dorval, QC (Canada)) in November 2012.

    Interview

    Three level interviews through Ramstad Agency and one final interview on premises.

    Interview Questions

    • How do you react to a customer's attacks on the company's service quality?   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Bell Canada (Toronto, ON (Canada)) in October 2012.

    Interview

    Doing bunch of test online with their faulty system. Interview on the phone then in person.

    Interview Questions

    • Why you wanna work for Bell?   1 Answer

    Negotiation

    They don't negotiate.

  8.  

    Customer Services Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Bell Canada (Toronto, ON (Canada)) in October 2012.

    Interview

    initial phone interview to determine eligibility. Questions such as when you are available to start and shifts you are able to take. If chosen they send you through e-mail a communication and virtual customer service test. Communication assessment requires a landline and takes about 20 mins ditto for the on-line virtual customer service test. The test determines your typing skills, and it is multiple choice format. You are the customer service agent and you need to finish a call from start to finish. When done you call in that you are done. Then they call you and if selected arrange another phone interview. Second interview was mostly behavioural type questions. The recruiter sent me an already used test number so I had to call it in (more time lost). After the second phone interview the lady said. If you are selected than you get a call for face to face interview if not we will e-mail you. You should have an answer in 24-48 hrs. I waited. After 48 hours I called leaving a message that I had not received a call nor an-email. So frustrating! Finally, I received an e-mail. They seemed a little disorganized and so maybe it is a good thing I do not work for them!

    Interview Questions

    • What do you think is an appropriate amount of days off an agent should have for the year and what reasons would a person have to have those days off?   1 Answer
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Bell Canada (Toronto, ON (Canada)) in October 2012.

    Interview

    1 online, 2 over phone interview and one face to face

    Interview Questions

  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Bell Canada (Montreal, QC (Canada)) in February 2012.

    Interview

    Short and to the point. It is a one on one interview. The questions were not difficult. It seemed like their questions were getting repeated in a different ways of asking the question.

    Interview Questions

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