Benefits Data Trust

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Benefits Data Trust Interview Questions

Updated Sep 10, 2014
Updated Sep 10, 2014
10 Interview Reviews

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  1.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Benefits Data Trust.

    Interview Details

    The interview process was very pleasant. I met with the hiring manager and one of the team leaders. We discuss normal interview questions. I felt very comfortable and at times the interview drifted off to personal conversations. Which was cool and different. I sat with one of the BOS and listened to a call. The person I was sitting with was on the call for over 30 minutes. I didnt get a chance to inquire about the role.

    Interview Questions
    • What would you do in your first thirty days here?   View Answer
    Reasons for Declining

    I declined the position because I was offered another position in a field I went to school for.

    Declined Offer
    Neutral Experience
    Easy Interview
  2.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 1+ weekinterviewed at Benefits Data Trust.

    Interview Details

    The entire interview process was very smooth. From the phone interview to the follow up group interview BDT does a great job of keeping you feel comfortable and allows you to take an honest look at what the company does and what their culture stands for.

    I initially found the posting through LinkedIn and then applied through their website. I got a quick response from their hiring manager, who proceeded to schedule a phone interview. The interview was kept very conversational which was refreshing. It was more about getting to know you as the whole person as opposed to just what is on your resume.

    We followed up a phone interview with a group interview between myself, the hiring manager and a team leader. They introduced themselves and a little background on the company. The kept the in person interview conversational as well, going over my professional background and schooling.

    To close it out, they allowed me to sit in with a BOS while they assist clients, which was very helpful because you were able to get a first hand experience about what the company had to offer to its employees.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took a weekinterviewed at Benefits Data Trust in March 2014.

    Interview Details

    I saw the position advertised on idealist.org and within 2 days I heard back from the hiring manager. The hiring manager set up a time with me for a phone interview but then had to cancel the day of but gave enough notice and quickly rescheduled for another time. The phone interview which is more like a phone chat is basically to see why you are interested in working at Benefits Data Trust and most likely in my opinion to see if you can communicate over the phone with ease and with a friendly personality which is essential for the job. We arranged a time for a face to face interview. I arrived at their office and was greeted kindly by everyone. There were 2 interviewers, both the hiring manager and a supervisor. The hiring manager conducted the first half of the interview asking basic questions and really trying to get to know me and what I wanted to contribute to BDT. In the middle of the interview. I got a chance to go into the call center and listen to a few conversations. I think this really helped me towards my final decision of accepting the job interview because I really had no idea what to expect for a call center position. Also it gave me a chance to really see the environment of those who have the same position I was applying for which was pretty relaxed yet productive. The second half was conducted by the supervisor to confirm I was bilingual. At the end of the interview there was plenty of time for my questions and which they took the time to answer. The hiring manager let me know specifically when he would get back to me, which he did with an offer.

    Interview Questions
    • Overall there were no difficult questions. This interview is about bringing your personalty and goals to the table while sharing about your work history.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Phila, PA
    Anonymous Interview Candidate in Phila, PA
    Application Details

    I applied online. The process took 1+ weekinterviewed at Benefits Data Trust in March 2014.

    Interview Details

    I applied through idealist.org and heard back with an interview offer within a week. I interviewed with two managers, and the whole process felt very relaxed. It was more like a long conversation about how my skill set would be beneficial to the position, and less like an interrogation with standard, boring interview questions. We talked a lot about my previous work experience and how the work I had previously done could transfer over to the work done at BDT. There weren't any questions where I felt like I had to give BS answers that I knew they wanted to hear. We even joked around and laughed a lot. Very smooth and comfortable.

    Then I got a chance to "shadow" a current employee to decide if the job was something I could see myself doing 40 hours a week. I got to ask him questions about what it's really like to work there, without feeling like he was going to report back to the managers.

    Then we wrapped things up back in the interview room and chit chatted a bit. The hiring manager said he would have an answer by a certain day the next week, and he called me on that day with a job offer.

    Interview Questions
    • No difficult questions. It was more like a fluid conversation about my past work experiences. The questions were not standard interview style questions, but rather questions asking me to elaborate on specific things related to my skills used in previous jobs. Questions were asked based on what was on my resume.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Benefits Data Trust.

    Interview Details

    I had a phone interview that gave me a sense that I wanted to work with BDT in which I feel the most important thing I did was express my interest in growing professionally in a non-profit environment. Had an in person interview with two individuals who answered my technical questions very well. They also volunteered very actuate information about the positive work environment at BDT and some of the negative sides of a call center, which I appreciated as I had no previous call center experience. I also had the opportunity to sit in on a call and talk with a current BOS who was very nice. Show your engagement and excitement throughout the process as they are looking for passionate and skilled individuals.

    Interview Questions
    • They didn't ask very many technical questions about my ability to work in a call center and seemed more interested in how BDT fit into my career plans. They also seemed genuinely interested in hearing about my the lessons I had learned during my year of service with AmeriCops.   Answer Question
    Negotiation Details
    I did not negotiate other than to make sure I could have sometime off that I had planned before getting the job offer. They were very accepting of that request.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Benefits Data Trust in November 2013.

    Interview Details

    In comparison to other positions I applied to, the Benefits Data Trust interview process was very fluid and professional (but not intimidating). I felt as though the preliminary questions required to respond to along with the resume and cover letter gave me a great opportunity to explain who I was and where I was aiming to go. I received a call from BDT promptly and I spoke with the friendly HR manager for about 10 minutes and had a great, short conversation as to why I was interested in the position and to set up an interview. I hadn't realized it at the time but it was pretty much a phone interview! However, it didn't feel forced and the conversation was amicable.
    The in-person interview was comfortable and I met with the HR manager and a team leader from the office. They both expressed how incredible the organization is and really displayed the energy in the mission of helping others. The interview lasted about 50 minutes.
    They gave me the opportunity to sit with a Benefits Outreach Specialist and listen to a call. Unfortunately, no call came in while I sat with the BOS, but she was very nice and told me a little bit more about the job. I definitely noticed that the company culture was not uptight or serious. They allowed employees to wear whatever they wanted, like jeans and t-shirts and the atmosphere seemed light. Truthfully, I was a bit hesitant given that it is technically a call center (an environment I thought I'd never work in), but it really appeared that the employees were happy. Also, windows line the contact center so it's not like it was located in an enclosed dungeon or anything.

    Overall, I think the interview process was great and I was given a clear expectation as to when I would hear back. It took about 3 weeks for them to get back to me.

    Interview Questions
    Negotiation Details
    I provided a requested salary in my cover letter, which they closely matched so I was content with that. BDT has a set standard salary that they offer new BOS candidates but given that I provided a few reasons why I should receive the salary I requested, it is possible to receive more than their standard introductory rate.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Benefits Data Trust in December 2012.

    Interview Details

    I applied through a job board. A few days later, I received a call from a manager, We did a quick interview during which the manager asked me about my background and why I wanted to work for Benefits Data Trust. After that, the manager scheduled an in-person interview for the next week. The interview consists of you and one or two managers. It lasted for 30-40 minutes and the questions were pretty run of the mill (manager even read them right from a paper!). They basically want to see that your career goals match with the organization's mission and if you have special skills that would allow you to grow in other positions within the organization eventually.

    Interview Questions
    • What do you think of when you think of a a non-profit organization's work culture?   Answer Question
    Negotiation Details
    None! In fact, they did not even discuss salary until the final job offer and there was really no negotiation option.It's hourly with the potential for a tiny hourly wage increase after 90 days.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Executive Assistant Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Benefits Data Trust in February 2011.

    Interview Details

    I answered an ad on Craigslist and received a response quickly via telephone. I spoke with a human resources manager and she described for me the company and what its senior-level employees do. The initial conversation took over a half hour. During the conversation, she did not really give me any indication as to what my position would entail. She glossed over it quickly, mentioning that I would be supporting all executive staff. She was very easy to talk to, pleasant, and friendly. She scheduled me for an in-person interview a few days later. She told me I needed to fill out the application and submit a writing sample over the weekend so it would be ready within 24 hours of the scheduled interview.

    When I arrived for the interview, she met me at the door and put me into a conference room with one large table in it. She admitted she did not read my application or writing sample, even though it was a requirement that I had it done immediately. She spoke with me one-on-one for less than five minutes, and then stopped me mid-sentence to tell me that four of the executives were going to come in and meet with me as well. This wasn't a problem for me, but it would have been nice to know beforehand that I was going to be interviewed by five people at once. I sat on one side of the conference room table, and the five of them sat on the other side.

    They asked general questions, such as what my experience entailed and what my goals are, and what my strengths are - typical interview questions. Then one person asked me what my first day would be like at their company. Being that I really did not have much information to go by, I said that I would familiarize myself with the company, employees, and general surroundings, and perhaps shadow someone for a bit or get trained - however they usually do it. Turns out, I would not be trained in my position whatsoever. Surprise!

    I was in the interview for a little under two hours. We were wrapping everything up and the HR manager slipped in that I would actually be the receptionist. That was not the job I applied for, nor was that a job that I was looking to do, or had any experience in doing. I am sure I looked a bit taken aback. Then everyone cleared the room except for the HR manager, who then looked over my resume and application for the first time. She saw my current salary figure and requirements, and said that the job is for $20,000 less than what I was looking for. Again, this could have been avoided had she just read my application beforehand.

    I was not going to take the position had it been offered to me, but I did email and call to follow-up after the interview. After a week of not hearing anything, I emailed the HR manager and she said they had not made a decision yet. Two weeks after that, I did so again, and she wrote back quickly to say the position had been filled. I understand they probably had many applicants, but I shouldn't have to chase them for a decision, even if it is a rejection.

    Overall, I felt the company was quite sketchy, the executives seemed even sketchier, and the place was not run smoothly at all. It was clear that something was going on behind the scenes that they were trying to hide. Good first impression via phone, but once I met everyone in person, I felt like I was walking into a mess.

    Interview Questions
    • Describe to me your first day on the job at our company.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10. 1 person found this helpful  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    The process took 3 daysinterviewed at Benefits Data Trust in September 2010.

    Interview Details

    BDT advertises on Craigslist for the most part. It took me a few days to get a response. However, some people have been offered the spot right away. They usually have a lot of people leaving or being terminated every few months, and so they usually hire a group of people to fill in the spots. The interview is comprehensive and they just need you to speak well, and fulfill the job requirements. This is not so hard cause the job is a low-paying one. Answer the simple questions. Be able to give hypothetical examples of how you would deal with clients, how you would address an elderly person, or someone with a difficult personality, for example. Be very politically correct. BDT is obsesive about extreme and liberal political correctness. This is a non-profit position requiring you to sit on the phone and apply people to government programs, so knowing prescription assistance, Liheap, Food Stamps, and the rebate program helps. If you are from a non-profit feild, you should have an edge.

    Interview Questions
    • How you would deal with the various clients, like elderly clients.   Answer Question
    Negotiation Details
    Do not negotiate. They don't like that or any counterpoints to the offer. This is a 12-13 an hour position.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Benefits Outreach Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    The process took a dayinterviewed at Benefits Data Trust in August 2010.

    Interview Details

    While the people interviewing me seemed nice, it seems like all they wanted was a bunch of basic and choreographed responses. The only reason I didn't get this job is because I was honest. I was interviewed by two people at the same time and neither of them gave any of themselves to me. They read from a paper and asked those stupid "situation" questions, such as "give us an example of a time when you went above and beyond at your current job." For me, questions like this are bogus and irrelevant. Anyone can make up and fake response and give the exact answers they want. Again, the people seemed nice, but not people who should be interviewing others. If all you are going to do is read from a paper and ask me meaningless questions that have nothing to do with the job, then you'll likely get similar responses from the people you are interviewing, which is to say, nothing. Good riddance.

    Interview Questions
    • Give us an example of when you went above and beyond at your current job.   Answer Question
    • Give us an example of when you disagreed with a policy.   Answer Question
    No Offer
    Negative Experience
    Average Interview

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