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Best Buy Best Buy Mobile Sales Associate Interview Questions

Updated Sep 27, 2014
Updated Sep 27, 2014
17 Interview Reviews

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Best Buy Mobile Sales Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took a weekinterviewed at Best Buy in September 2014.

Interview Details

Applied on-line on a Thursday night and got a call back Saturday afternoon for a brief phone interview that just asked about my availability and what I think should happen to an employee who I caught stealing. She then told me to come in the very next day first thing in the morning for an interview with the one of the managers (note: this interview was to take place on a Sunday, weird but okay). Interview with the manager took about an hour or so (we kind of drifted off topic for a bit here and there), focused heavily on previous experience. They like customer service experience a lot, so be sure to talk about that. I do have minimal sales experience, but I feel that he was aiming more towards customer service skills. I felt confident and sure enough, at the end of the interview, I was scheduled for a third interview with the GM for the following week. GM interview only took 15 minutes (he already seemed like he had made his decision when I came in) asked basic questions like why do you want to work here, availability, opinion about employees stealing. He then talked about the position, and I was hired and offered the job on the spot. I completed my background check and drug test and I am scheduled to come in the following week for training. The process overall for me took about a week.

Interview Questions
  • What do you think should happen to an employee who was caught stealing? (They asked this question in all of my interviews)   View Answer
  • Name a time when you went over and beyond for a customer   View Answer
  • How do feel about working as a team?   View Answer
  • Name a time when you had to deal with a co-worker you did not get along with. (This was a hard question for me)   View Answer
  • What is your ideal manager   View Answer
Negotiation Details
There was no room for negotiation. I accepted it especially considering that it was higher than my regular pay.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Best Buy

  1.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy.

    Interview Details

    Applied Sunday night, received call Monday morning to go in for interview next day.
    First interview was with department supervisor, general questions "tell me a time when" "what if you saw this" WWYD" things of that nature. After that a week went by.
    Second interview with GM , Job offered after that drug and background testing took about 5 days.

    Interview Questions
    Negotiation Details
    I asked for way less and they gave me more. No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate in Tanasbourne, OR
    Anonymous Interview Candidate in Tanasbourne, OR
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Best Buy in August 2014.

    Interview Details

    Initial communication came in a couple days though I applied closer to the interview date. The questions were standard high customer service questions and interviewer was easy to ask questions and get answers out of

    Interview Questions
    • why do you want to work at best buy   Answer Question
    • when did you have a situation when a customer was difficult and how did you deal with it   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Best Buy.

    Interview Details

    Applied online. Got called 3 days later to come in for an interview. Interviewed with a department manager. She then asked me to come in for another interview with the GM on Tuesday. Had interview with GM, it went pretty good, he said they'll call by Monday. So now I'm just playing the waiting game.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Best Buy in July 2014.

    Interview Details

    Applied online, got an interview in couple week, the GM is very friendly. She ask me about 10 questions. The interview very laid back and last 10-15 minutes. I got hired on the spot and start week a week later

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy.

    Interview Details

    They will have you fill out applications for different positions if you are trying to apply for more than one. The interview was pretty easy. They use a guide to ask you questions about your work experience. The questions are pretty routine such as why Best Buy, explain a time you had to work with coworker you didn't get along with, how do you deal with rude customers, oh and employee theft(even small items such as gum) *Always say stealing is WRONG* overall the interview was easy nothing to hard and drawn out

    Interview Questions
    • How would you handle short staff and long lines??   View Answer
    Negotiation Details
    They sent an offer letter with the pay on there I accepted no negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate in Prattville, AL
    Anonymous Interview Candidate in Prattville, AL
    Application Details

    I applied online. The process took 5 daysinterviewed at Best Buy in April 2014.

    Interview Details

    They were extremely quick about calling me for an interview. I applied, they called the same day, and set the interview for the following day. They were extremely pleasant and seemed genuinely interested in what I had to say.

    Interview Questions
    • What was one instance when you didn't give satisfactory customer service and what was done to fix the problem?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy.

    Interview Details

    I got a call back a few days after the application was submitted. You do a brief phone interview, and then get an invitation to an in-person interview.

    The interview process is pretty casual. You sit down at a table with the store manager and all the assistant managers. They take turns asking questions, starting with the icebreaker question and then moving on to the interview-type questions. I would dress in semi-formal attire at least: button down tucked-in shirt and nice ironed pants. I wore a tie as well, but I don't think that was necessary.

    The interview consists of many standard questions: explain a time in your previous job that you did ______. Just be sure that you have many experiences ready to share, and go through the process with them.

    Interview Questions
    • There were no difficult questions. Just be prepared for the standard, situation/context type questions where you have experiences to back up their reasoning for hiring you.   Answer Question
    Negotiation Details
    There was no negotiation phase. The offer letter was drafted up and ready to go.
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in December 2013.

    Interview Details

    Very simple, called a week after I applied and set up interview, first met with store assistant manager, then was called back a couple days later to meet with GM(store manager). If you get to the second interview you are pretty much hired just dont blow it

    Interview Questions
    Negotiation Details
    Very simple, 2 interviews and got the job.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 3 daysinterviewed at Best Buy in October 2013.

    Interview Details

    I had 2 interviews the first being with the CBG manager for BBY Mobile and Computing and Tablets. The second being with the Store General Manager.

    Interview Questions
    • Name a time where you had to rise above all odds to go above and beyond for a customer. What was the the outcome and what was the customer's reaction after assisting them.   Answer Question
    Negotiation Details
    I applied for a part time mobile associate position at the time of the job offer I accepted a seasonal position due to all part time positions had been filled. The hiring manager stated to me that if I could provide world class service to the customers and come to work and put my best foot forward that I should be consider for regular employment with the company. As a result of the efforts I was promoted after the holiday season as a Geek Squad Technology Education Agent.
    Accepted Offer
    Positive Experience
    Average Interview

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