Best Buy Canada

  www.bestbuycanadaltd.ca
  www.bestbuycanadaltd.ca

Best Buy Canada Customer Service Representative Interview Questions

Updated Oct 8, 2014
Updated Oct 8, 2014
6 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 5 daysinterviewed at Best Buy Canada in October 2014.

Interview Details

Applied online, had a "phone interview" the next day which was pretty much like "Why do you want to work for Best Buy?" and gave my answer, then got asked to come in the next day for an interview.
The interview was super relaxed, and was pretty much just a conversation about my experience, and again I got asked why I wanted to work for Best Buy. I got called in for a final interview with the Assistant Manager the next day, and again it was super relaxed and easy, and I got hired that same day. Everybody was very nice, and made me feel relaxed.

Interview Questions
  • "What qualities do you think you have that make you an ideal Best Buy employee?"   Answer Question
Negotiation Details
The manager asked me what I wanted for my wage. I originally said I was fine with minimum wage, but he was very nice and said that based on my experience, I could get an extra dollar per hour.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Best Buy Canada

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online – interviewed at Best Buy Canada in April 2014.

    Interview Details

    Applied online about 3 days ago and got a call this morning. Did a telephone interview, and got scheduled for a in store interview. Went in a spoke to the hiring manager and the GM the same day.

    They ask you ethical questions such as you see your manager stealing, what would you do? Answer tell upper management no matter what!

    Just be yourself, and answer the questions truthfully.

    Interview Questions
    • What would you do if you had a customer who is upset at the service he has received in the past?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy Canada.

    Interview Details

    I was hired during their seasonal time, which is a good time to look to apply. Near Oct-Nov. I applied online, completed a online loyalty questionnaire (Either you get a chance to fill this questionnaire in or you have to go through a phone interview...think its one or the other). After completing either a phone interview or that questionnaire, you will get called in for a person interview which is usually with the supervisor of the department you want to be hired for (cellphones, computers, operations, gaming, etc)..this is a long 20-30-40min interview, they run through typical and easy questions (a lot of questions but easy). After this interview, you will be asked to do another interview with the general store manager, which for me was very relaxed, asks you 2-3 questions, wants to make sure, they get a positive vibe of you. Your achievements/accomplishments? Asked me to sell a pen to him...want to know the technique I use for selling (ASK LIFESTYLE QUESTIONS) and discusses salary expectations with you and gives you the final hired or not answer. Then the usual, welcome orientation/intro to company/paperwork. and on the job training.

    Interview Questions
    • Difficult customer/situation you had and how you solved it?
      What's a good customer service experience you had?
      Do you purchase stuff from bestbuy? (ALWAYS YES!) know the things they sell
      How would you sell an ipod?
      Why you want to work at bestbuy? What you like about it?
       
      Answer Question
    Negotiation Details
    Asked for a bit higher pay then offered and was approved.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Best Buy Canada in October 2010.

    Interview Details

    Applied online, got a phone call one or two weeks later. It consisted of a fairly informal phone interview, asking things like why I wanted to work there, previous job experiences, what customer service meant to me, availability and expected salary. Was then scheduled for an in-store 1-on-1 interview. Waited around for a long time, then had to fill out an application (the usual stuff, personal info, past jobs, references, etc.), waited again, then the interview. Lasted maybe just under 10 minutes. Asked again about work experience, what I liked about the job, why I wanted to work there. Then I got the job!

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    The process took 2 daysinterviewed at Best Buy Canada in October 2010.

    Interview Details

    Called to set up an interview. Went in, was asked the standard interview questions. Was also asked about what I knew about certain technology (computers - such as RAM, hard drive, etc). As long as you're somewhat outgoing and knowledgeable you will get the job. Also asked me to pretend to sell the interviewer a laptop and was critiqued.

    Interview Questions
    • What do you consider to be important specifications when looking for a laptop for a student?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Ancaster, ON (Canada)
    Anonymous Interview Candidate in Ancaster, ON (Canada)
    Application Details

    I applied in-person. The process took a dayinterviewed at Best Buy Canada in August 2009.

    Interview Details

    Had one interview and was hired on the spot--know it doesn't work that way for most people

    Interview Questions
    • Have you ever done anything that you could consider unethical?   View Answer
    Negotiation Details
    No room for negotiation
    Accepted Offer
    Positive Experience
    Average Interview

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