Best Buy Canada Interview Questions

Updated Mar 16, 2015
Updated Mar 16, 2015
87 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Technician Interview

    Anonymous Employee in Markham, ON (Canada)
    Anonymous Employee in Markham, ON (Canada)
    Interview Details

    Three steps of interview. First, phone interview, talked about how you think BestBuy and what you expect from BestBuy. Secondly, face to face interview with team lead. Asked about yourself, experience and back ground. Finally, interview with GM. Some repeat question from the second interview. But need more detail explanation of scenario.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online – interviewed at Best Buy Canada in April 2014.

    Interview Details

    Applied online about 3 days ago and got a call this morning. Did a telephone interview, and got scheduled for a in store interview. Went in a spoke to the hiring manager and the GM the same day.

    They ask you ethical questions such as you see your manager stealing, what would you do? Answer tell upper management no matter what!

    Just be yourself, and answer the questions truthfully.

    Interview Questions
    • What would you do if you had a customer who is upset at the service he has received in the past?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Business Analyst Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy Canada.

    Interview Details

    They usually require interviews with 3 or more people, manager, director and even sometime VPs, they want people with master degrees, if it's from UBC great if not well good luck, questions are the standard ones plus most of the time they require different case analysis.

    Interview Questions
    • There were no difficult questions at all, business cases that I analyzed was a standard one.   Answer Question
    Negotiation Details
    Zero negotiation, they give you a work offer and always use the "after few months we can re-evaluate your performance and offer you more" IT WILL NEVER HAPPEN!
    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Connected Solutions Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through an employee referral – interviewed at Best Buy Canada in February 2014.

    Interview Details

    Three interviews were required but I skipped the phone interview because I had a reference. The first one was with the supervisor, asked about my experience and about my personal interests. The second was with the general manager and he asked mostly morality/ethical questions. The interview with the GM basically means you're qualified and in, but must make sure you have integrity & that you're not crazy.

    Interview Questions
    • When was the time you had the best shopping experience?   Answer Question
    • What are 2 strengths and 2 weaknesses?   Answer Question
    • What kind of hand gestures would you use to signal a customer that you're currently busy but will attend to them after?   Answer Question
    Negotiation Details
    Nothing was negotiable.
    Accepted Offer
    Average Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Best Buy Canada.

    Interview Details

    Phone interview, and then 2 in person interviews at the store. One with the sales supervisor and one with the General Manager. They both asked me the exact same questions.

    Interview Questions
    • None. It was a very simple interview. Not really sure what they gleaned from it. Main thing they want to know is your answer to what you think about stealing.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate in Markham, ON (Canada)
    Anonymous Interview Candidate in Markham, ON (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at Best Buy Canada in November 2013.

    Interview Details

    Three interviews in total. First one is phone interview, very general questions like why bestbuy, what is a good customer service to you and give me an example, difficult customers that you faced before, how did you resolve the problem. Was told to come in to the store for second interview, same questions from the first interview, but more in depth. Third one is more about ethics and internal control. Got hired right away at the store.

    Interview Questions
    Negotiation Details
    trilingual, more than 10.25
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Product Process Specialist Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at Best Buy Canada.

    Interview Details

    Very sales oriented, including some role play and explanation of customer service experience and sales abilities. Received 1 phone interview, followed by an in-person interview with the general manager. I was hired on the spot and given an above-average wage considering my experience.

    Interview Questions
    • Standard questions, including how to deal with difficult customers, what to do with found money, what to do if catching a coworker stealing, that kinda stuff. Typical retail job, focused on abilities but also attitudes towards teamwork and general honesty.   Answer Question
    Negotiation Details
    Was given the wage I asked for, $10.75/hr.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Richmond, BC (Canada)
    Anonymous Interview Candidate in Richmond, BC (Canada)
    Application Details

    I applied online – interviewed at Best Buy Canada in September 2013.

    Interview Details

    I was first contacted by the recruiter, and went through a telephone interview , in the same interview I've got scheduled for a personal interview with the store manager, then a second interview where I was told to bring my paperwork.

    Interview Questions
    • No difficult questions, just stay focused and be cool and a=outgoing since you will be dealing with people and they want to see that you are outgoing and friendly   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Home Solutions Specialist Interview

    Anonymous Interview Candidate in Oakville, ON (Canada)
    Anonymous Interview Candidate in Oakville, ON (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy Canada.

    Interview Details

    Had a phone interview, really standard questions like why I want to work here and my hours of availability. Got schedualed for a in-person interview at the end of the week. Really straight forward interview, make sure you mention that theft has zero tolerance and you will report any employee that you see who steals. Also mention that you are a team player and are eger to work for the company. Called me back the next day to scheduale a third interview with the GM. Came in, asked if I had any questions and then hired me on the spot.

    Interview Questions
    • How would you sell a Mobile Service Plan?   View Answer
    Negotiation Details
    Offerd me $11 and hour
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Representative/Cashier Interview

    Anonymous Interview Candidate in Markham, ON (Canada)
    Anonymous Interview Candidate in Markham, ON (Canada)
    Application Details

    I applied online. The process took 3 weeksinterviewed at Best Buy Canada in August 2013.

    Interview Details

    Expect multiple interviews: one on the phone, one with your division manager, and a final one with the general manager.

    Questions asked were very typical of these interviews, such as adv/disadv, tell me about a time where _____ , etc.

    They ask you ethical questions such as you see your manager stealing, what would you do? Answer tell upper management no matter what!

    As long as you remain honest, personable and charismatic, you should get the job! Humour seemed to work in my favour too.

    Interview Questions
    Negotiation Details
    General manager said I would get $11 per hour, but they ended up giving me $10.25...
    Accepted Offer
    Positive Experience
    Easy Interview

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