Best Buy Interview Questions &amp; Reviews in Chicago, IL Area

More Best Buy Product Process Interviews

Other Details

The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed May 2010 in Algonquin, IL (took 3 days)

i filled out an online application and a few days later i got a call from HR and he asked me a few basic question then after that i was told my interview day and time. After that i showed up for the interview and it went ok and then they said they would call me and i never heard from them.

Interview Questions

why do you want to work for this company?

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Apr 2011 in Tinley Park, IL (took 1+ week)

I applied to Best Buy in Tinley Park, IL online a few weeks ago. A lady from the HR department from that particular store phone me back. She asked a few questions and told me I should come in a few days after for an interview with the store manager after our phone intake was finished. Upon getting to the store I waited about 20 minutes and a substitute for the manager, an "associate", interviewed me in the Magnolia room. He was polite, personable, knowledgeable, and answered anything I had to ask. He asked me a series of nine questions which I answered. I was then told I would be contacted to come bak to see the GM if I was selected for the next round of interviews.

Interview Questions

Name a time when I helped someone in lieu of helping myself.

Name and describe if I felt I was effective in working with a team.

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2010 in Deerfield, IL (took 2+ weeks)

First you have to fill out an application online and there are a bunch of questions they ask you to see if you have any smarts. Then about a week 1/2 later you get a call and they ask you questions on the phone like what is the value you have to offer. then you get an interview with a manager or usually another person that is not because the manager is busy. A bunch of questions are asked on what you would do in different situations. After you pass that you have to interview with the general manager of the store and he with ask you questions about if you would ever steal or tell on someone stealing. Then you get the job.

Interview Questions

If some one was stealing a candy bar what would you do?

What do you have to offer our company?

Negotiation Details

I got $10 an hour as a sales associate, If I could give any advice I would start higher than that about 12-14 and show your value other wise you will seem like another pee on.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Oct 2010 in Bloomingdale, IL (took a day)

This was my 4th of 4 Best Buy interviews for 2010 for the Chicago west suburbs, in fact my only Best Buy interviews yet. I applied on a regular basis since I at long last figured out that ridiculous (and it IS ridiculous companies are doing this everywhere instead of papered ways that we were taught in HS) personality quiz. I called up Best Buy in Bloomingdale, they told me they are hiring, and the girl on the phone took my name and number and put me on a list of some sort just for calling. I had a 95% hunch I was going to get an inteview, it was a matter of when. The very next afternoon (Saturday October 30) I got a call and they wanted to interview me 3 hours later. I accepted, but had to rush to get ready.

Down there, I sit and wait for my name to be called and talking casually with a candidate next to me. I got called, I stood up shook his hand while making eye contact. We did our interview in the labrynth of washer and driers. Interesting place for an interview. I was given a terms of agreement page to sign my initials under each clause. I handed it back to the guy and we started the questioning. Here is a list of questions that I memorized from my previous interviews with Best Buy, which is a good strategy for being better prepared:

Tell me about yourself and why you want to work for Best Buy.
Tell me little bit more about yourself.
Tell me about this [Company Name] you worked for.
Are you still employed with them?
Describe a time when you went the extra mile to help out a customer.
Tell me of a time where you were part of a group or team with a goal to accomplish.
Tell me of a time where you had to learn a new skill and there was no one around.
Tell me of a time where you had to handle an irate customer and what was the outcome?
How do you know when to close a sale?
If a customer is looking for a specific movie like "Lord Of The Rings" and it's not available, what alternative would you recommend, and why? (The same kind of question was asked again, but about a video game title "Star Wars").
What sort of behaviors would you bring to a customer when helping them out?
Do you have any further questions for me? (Suggestion: ask away!)

I did ask questions in concerns of any safty risks, and they mentioned Big Joe (a fork lift). I will admit I found out why I didn't get the job. Now I've always had a tough time landing a job (my first one ever), so I don't entirely know what these managers are looking for, so when they ask me a question where I have to relate to something I never been through, I stumbled struggling for an answer, which results in a "I don't know." During the interview the manager and I were getting friendly, sharing things in common to what people our age enjoyed in the 1990s TV. The interview ended swell, but I still felt that something was going to disqualify me. And that was that. I called a few days later to ask if they were going to go ahead with a second interview. The girl told me that all the people who got call backs by now. That was that. I learned what my mistake was, and I talked to a very nice woman on the phone and I represented myself mentioning the error, my neverending struggle to find work, what procedures I'm taking to return to Best Buy in better condition, and that I still want to be part of the ever-growing success of Best Buy. She seemed very humbled about my phone presentation and said that she will keep me in mind for the next time. I'm still waiting, but with spring approaching maybe something will open up; if these gas prices don't keep going up and the economy doesn't keep tanking.

TIP: If you got an application on file, you can try to call the management up, but far often they are not there, don't count on them calling you back if you leave your name and number. For some reason management is having a real tough time lately managing a phone, even if they have something open and you have an application or your name/number given to them. So don't get fustrated and accept the fact that all management, especially the college-age ones are impossible. And keep positive if you don't get the job and remind yourself of what you are made of and the manager doesn't know what he/she turned down.

Interview Questions

How do you know when it's time to close a sale?

Tell me of a time where you had to go the extra mile to help out a customer.

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

View Comments (2)

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Feb 2009 in Melrose Park, IL (took 1+ week)

I received a call from the hiring coordinator and was giving a time to interview with the customer service manager. The interview with her went well, so I was then interviewed by the general manager. At that time I was given a form for my drug test. upon passing the test I was given a time to come in for new-employee orientation.

Interview Questions

Give an example of a time you had to deal with an angry customer and how you managed it.

Negotiation Details

N/A

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.

More Best Buy Cashier Interviews

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Aug 2010 in Chicago, IL (took 3 days)

I applied online and there were a lot of questions to answer, after that there were even more "What - If" scenarios presented. Overall I am very glad I applied as I love the stores.

Interview Questions

Why do you want to work here?

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.

More Best Buy Sales Interviews

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2010 in West Dundee, IL (took a day)

originally applying for the dci spot but informed after the interview was over that there was no opening for dci's in their district and that they were looking for seasonal only... i was rather disappointed. they said they would contact me for a 2nd interview with the DM, am still waiting..

Interview Questions

what was the most difficult customer you dealt with and what was the result

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed May 2008 in Arlington Heights, IL (took 3 days)

Went very smoothly. Was recommended by a friend to work there. Applied. Got a call after two days. Went in for personal interview with a manager. Got a call back in a day saying i got the job.

Interview Questions

How would you deal with a difficult, aggravated customer?

Negotiation Details

Yes, I negotiated an extra 15 cents/hour. Just asked for it they seemed reasonable. Especially since it wasn't massive.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.