Best Buy Customer Service Associate Interview Questions

Updated Mar 31, 2015
Updated Mar 31, 2015
19 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Associate Interview

No Offer
Neutral Experience
Easy Interview
No Offer
Neutral Experience
Easy Interview

Application

I applied through a recruiter. The process took a weekinterviewed at Best Buy (Wichita, KS) in August 2014.

Interview

The general manager emailed me saying she had seen my resume on Indeed.com, asking me for an interview. I said yes, and got a phone call from an assistant manager on Saturday afternoon. Who calls on a Saturday? I had the interview Wednesday of the same week. He said I would be interviewing with the GM and that he put it on her calendar, but when I got there she was at lunch. So I interviewed with yet another assistant manager, who didn't even work in the customer service section. He didn't seem particularly interested in having to do an interview. He asked the list of questions off his sheet and wrote a lot of what I said. He really didn't ask any follow up questions or give much feedback. The whole thing lasted maybe 10 minutes. He said that they had 3 more interviews that day to do and that I would get an email. I did a couple days later informing me of my rejection. Questions were basic, like Why Best Buy? and Tell me about an upset customer and how you dealt with it.

Interview Questions

  • Tell me about an upset customer and how you dealt with it.   Answer Question

Other Interview Reviews for Best Buy

  1.  

    Customer Service Associate Interview

    Accepted Offer
    Accepted Offer

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy.

    Interview

    It was not that complicated. Apply online. Pass the test. Call about an interview, or wait for them to call you. Go to the interview. Be truthful and know why you want to work there.

    Interview Questions

  2.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Best Buy (McDonough, GA) in June 2014.

    Interview

    I applied for this job and got a call the next day. The guy that called me asked a few questions and then told me he would like me to come in for an interview. I went in that same day and was hired pending drug and background test.

    Interview Questions

    • They asked me to describe a situation in detail where a customer was not satisfied with the service and what I did about it.   Answer Question
  3.  

    Customer Service Associate Interview

    Accepted Offer
    Accepted Offer

    Application

    I applied online – interviewed at Best Buy.

    Interview

    friendly interviewers, streamlined process to get all paperwork and drug test completed

    Interview Questions

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  5. Helpful (1)  

    Customer Service Associate Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Best Buy (Fairview Heights, IL) in May 2013.

    Interview

    Was called a few weeks after applying online. Had a short phone interview that was basically "do you still want this job?" Was invited to a standard interview with a store manager. Went to the interview, the manager I spoke to was nice, and he read a very simple and straight-forward paper of questions regarding my previous experience and why I felt qualified for the job. He seemed confident in my abilities and invited me to have another interview with the regional manager. The regional manager was very concerned with my sales abilities and decided against hiring me because of their strict sales policies.

    Interview Questions

    • "Why do you think working at Best Buy will be different from your previous sales job?"   1 Answer
  6.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Best Buy (Marysville, WA) in November 2012.

    Interview

    After applying online, i was contacted by phone in just two days. I wasn't aware but the phone call was an impromptu interview of about 4 questions. Such as if you're still interested in working for us, would you be available right away, and can you work weekends. After they are satisfied, they will you usually call you back later, either immediately or within a couple days. When you're in-store for the interview, you will usually be with one manager who asks what you would do if you had an angry customer, what would you do about employee fraud/theft how would you handle this situation, or that situation etc. If they like you, they will have the gm or store manager come in to see you. This may be immediately or again in a couple days (immediately if you're interviewing for holidays positions, later if its any other time of year). The gm asks a few more questions but is generally pulled in because they want to hire you, and then they go over your pay and when they will hire you from there.

    Interview Questions

    • Situational questions. They are easier than you think! Go with your gut.   Answer Question

    Negotiation

    This is where i wish i had argued my starting wage a little more. It's really your only opportunity, because after that yearly raises are never over 50 cents. And they flat out tell you the best way to get paid more is to get a promotion. Their hands must be tied on metrics and numbers from up above on this.

  7.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy (Bellevue, WA) in October 2012.

    Interview

    it was very easy process, at first i had a phone interview, a lady called me and asked me few questions, why Best Buy, what experience you have, what department you prefer to work, after I passed the phone interview she sat a time for face to face interview, 2 days later i went to the store and had my interview, the guy that did the interview was really cool and very kind guy and he really like all of my answers, most of the question were about the experience !
    he asked me 6 questions
    Tell me abt yourself, your work experience and why you choose best buy.
    what you Really like about Best Buy !
    name a time when you worked in a group.
    name a time when your were really effective in your group.
    name a time when you went beyond for a customer.
    name a time when you helped an angry customer.
    name a time when you worked in an area wich you didnt have any previous information about it.
    It was very easy and friendly interview and he told me that my answers were great, he Highlighted my name for the Store manager and I have my next interview on Friday !

    Interview Questions

    • Name a time when your were really effective at your work !   1 Answer
  8. Helpful (1)  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Best Buy in September 2012.

    Interview

    Applied and got a call back a couple days later. They gave me an interview with a manager. I was very friendly and always smiled. After the first interview I got a call back a few hours later, telling me to interview with the GM. Had to pass drug and background check.

  9.  

    Customer Service Associate Interview

    No Offer
    Neutral Experience
    Easy Interview
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a dayinterviewed at Best Buy (Miami, FL) in November 2011.

    Interview

    They called me up asked if i could make it in i said yes. I went in that day, sat down with a manager and someone else they asked me the basic questions and i never heard back from them. He told me hed rather put me in Geek Squad but had no openings at the time.

    Interview Questions

  10.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Best Buy (Richmond, VA) in October 2011.

    Interview

    I was asked scenario based questions that mostly dealt with integrity in the workplace. Example, should an employee be reported for taking a stick of gum. I was also asked about my previous job experience, how I deal with conflict and why do I want to work for this company.

    Interview Questions

    • why do you want to work for Best Buy   2 Answers

    Negotiation

    Just tell them what you want. Be honest from the beginning

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