Best Buy
3.3 of 5 4,733 reviews
www.bestbuy.com Richfield, MN 5000+ Employees

Best Buy Customer Service Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

50%

Interview Experience 

50%
50%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

Customer Service Interview

Customer Service

I interviewed at Best Buy in March 2013.

Interview Details – I applied and got a interview after a few days, I went to the interview and got ask many basic questions and some situational theory questions and some problem solving questions.
I was there with 10-15 people waiting but the interview person apoligied for the long wait.
I disscused my education and some of my work history and anyother details that will show my sales experience and customer service skills.

Interview Question – What do you do when a customer is giving you a difficult time?
What is the best way to add to a sale and increase sales?
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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Interview

Customer Service
Saint Louis, MO

I applied online and the process took 3 days - interviewed at Best Buy in June 2012.

Interview Details – I had two interviews. They both went the same. I walked in, told someone I was there, and waited on the bench over by customer service for an amount of time until the interviewer was ready. Then we went one of their offices and had some small talk here and there between the questions. The first was very informal. The interviewer (now my manager) seemed taken aback that I had references and a resume. After the first interview, we set up a date for the next interview, which was a little bit more formal and asked similar questions, but I think it all depends on the manager who interviews you.

Interview Question – What are your least favorite attributes about yourself?
Define a time when you have solve a problem.
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Negotiation Details – After the second interview, he offered me a job on the spot. I accepted and was handed paperwork. The pay was not negotiable but likely depends on the position applying for.

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Accepted Offer

Neutral Experience

Easy Interview

Customer Service Interview

Anonymous Employee

I applied online and the process took 4 days - interviewed at Best Buy in July 2010.

Interview Details – The interview wasn't to bad. I first applied at Best Buy online consisiting of just getting your general information and a personality test. The next day I got a phone interview, where the lady just asked a couple of questions and then gave me an interview date and time where I agreed and now I am waitin from there hopin to get the job.

Interview Question – Why do you want to work at Best Buy?   Answer Question

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Glassdoor is your free inside look at Best Buy Customer Service interview questions and advice. All 3 interview reviews posted anonymously by Best Buy employees and interview candidates.