Glassdoor is your free inside look at Best Buy Customer Service Representative interview questions and advice. All 20 interview reviews posted anonymously by Best Buy employees and interview candidates.
Best Buy Customer Service Representative Interview Questions & Reviews
Getting the Interview 20 Interviews
Interview Experience 20 Ratings
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Fort Worth, TX Sep 2011 – Reviewed May 4, 2013
Interview Details – interview was with 1 of the 3 store managers, then second round was with the head store manager.
Interview Question – Do you like that you will be working as a seasonal worker? Answer Question
Negotiation Details – Nothing could be negotiated.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
No Offer – Interviewed in Orange, CT May 2009 – Reviewed Apr 8, 2013
Interview Details – it was okay
Interview Question – have you ever decline to service a customer? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Raleigh, NC Jun 2010 – Reviewed Mar 22, 2013
Interview Details –
Interview process were during the same day but with three different managers.
two sales floor managers and the store manager
Interview Question – What would you do if you saw an employee steal? Answer Question
Negotiation Details – It was a first job and starting pay was very good.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Mission Viejo, CA Oct 2011 – Reviewed Oct 11, 2012
Interview Details – A phone call will proceed anything involving Best Buy. Then a meeting with the department supervisor of which you are trying to apply for, then a call back to a second and usually at the same time third interview, second being with the department manager and third being the store manager. Questions pertaining to the certain departments are almost mandatory, general tech questions are also included, and some role plays with ethics such as stealing
Interview Question – Role Playing with the manager about stealing a coke during the night shift was strange Answer Question
Negotiation Details – I had asked for $12.50, but Thats always an overshoot so I can see how much I can get over minimum wage
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Atlanta, GA Oct 2011 – Reviewed Aug 10, 2012
Interview Details – It was a virtual group interview, your participation meant something in the process allegedly. It was about 2 hours long.
Interview Question – There weren't any difficult question for me Answer Question
Negotiation Details – There wasn't any negotiation, the rate was $9.00/hr.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Declined Offer – Interviewed in Mesa, AZ Jan 2012 – Reviewed Jan 10, 2012
Interview Details – Applied online and received a call for 1:1 interview 7 days later.
Interview Question – What was your greatest accomplishment in business or personal life? View Answer
Reason for Declining – salary
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
No Offer – Interviewed in Sacramento, CA Nov 2011 – Reviewed Nov 16, 2011
Interview Details – Applied online, called next day, got phone interview. Atfer phone interview, got 1-1 interview the same day. (Today) Now I'm waiting for the call for a third interview.
Interview Questions
- Describe a time you went above and beyond Answer Question
- What would you do if you had to finish a project and there was no one around to ask for help? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Deer Park, IL Jul 2010 – Reviewed Jul 16, 2010
Interview Details – My first interview was on the application offline. It was a series of questions that one had to answer Strongly Agree or Strongly Disagree.. whenever you are given a series of questions like that on an application never answer Agree, Disagree, or Neutral. Your answers MUST be Strongly Disagree or Strongly Agree. They called me and said I had passed the first interview and was moving on to the next interview in the store and to dress business casual. The next interview I had with someone from Geek Squad. He was super nice and asked me about 10 questions. After the interview he told me if I had meet their standards he would give me a call within the next 48 hours for the final interview with the General Manager. And well, that is where I am right now. I have the final interview in a few hours and I am a bit nervous.. hope I get it! Wish me luck :)
Interview Questions
- Why do you want to work for Best Buy? View Answer
- Tell me about a time when you were given a task to do with no directions and no one there to assist you, How would you handle it? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Accepted Offer – Interviewed in Garland, TX Nov 2009 – Reviewed Nov 13, 2009
Interview Details – Started with an online application and personality test. Remember that on the Unicru test, "Agree" and "Disagree" are always wrong, choose "Strongly Agree" or "Strongly Disagree". About a week later, if you pass the Unicru test, you get a brief phone interview. If that goes well, they'll call you back for a preliminary interview with a supervisor. The supervisor might refer you to another position if they see that you might be a better fit for another position. The second interview is with a manager of the department that you are applying for. After that, you have an interview with the GM where you negotiate salary and availability. Just pass the drug test, and it's off to orientation.
Interview Question – Why do you want to work at Best Buy? Answer Question
Negotiation Details – Salary and availability. Since this is my first job, I did not give a counter offer.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Best Buy
Declined Offer – Interviewed in Torrance, CA Oct 2009 – Reviewed Oct 27, 2009
Interview Details – Apply on Friday night got a called Wednesday for a interview on Monday. Had a 1:1 interview with customer service supervisor, took about 15 mins, a lot of social questions, work experience. Then moved to a 1:1 with Opps Manager, basically revise the info from the previous interview. Opps manager schedule for a 3rd interview for next day with store manager. Met with store manager ask basic questions about why you want to work there. Gave me drug test paper and background check paper.
Reason for Declining – Other job offer.
Helpful Interview?
Yes |
No
Problem with this interview?
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