Best Buy Customer Service Representative Interview Questions

Updated Jul 30, 2014
Updated Jul 30, 2014
33 Interview Reviews

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Interview Experience

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 1+ week - interviewed at Best Buy.

Interview Details

I applied and got a call back about 3 days later. The HR lead gave me a phone interview and asked me what positions I was interested in, how soon I could work, and why I wanted to work at Best Buy. Then she set up a second interview with a manager who asked the typical tell me about a time questions. I thought I messed up in some of them but he said the interview went well and he wanted to give me an interview with the general manager. The general manager asked similar questions and said they would let me know on Monday ( My interview was Friday) if I got the job. However, I got a call back only two hours after the interview telling me I got the job.

Interview Questions
  • Tell me about a time you dealt with a difficult customer and how you handled it.   Answer Question
  • Tell me about a time when you worked on a difficult project and the results of that.   Answer Question
  • Tell me about a time when your worked on a group project and had a difficult time.   Answer Question
  • What would you do if an employee stole something from the store?   Answer Question
  • What can we do for you?   View Answer
Negotiation Details
I didn't negotiate because the offer was sent in a letter packet. They don't tell you how much you will get paid until you actually get the job (after the interview).
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Best Buy

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was hired on right on spot and i wasn't given much training. More so learn as you go environment.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Bridgeport, CT
    Anonymous Interview Candidate in Bridgeport, CT
    Application Details

    I applied online - interviewed at Best Buy in January 2014.

    Interview Details

    There are three interviews: Phone Interview, Manager Interview and GM interview. Usually, you will know by the end of the GM interview if you are hired. The process is not hard at all and it is fairly simple.

    Interview Questions
    • Why do you want to leave your current job?   View Answer
    Negotiation Details
    You can negotiate your pay
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied in-person. The process took 3 weeks - interviewed at Best Buy in October 2013.

    Interview Details

    You normally go through a three interview process and have to pass the online test in order to be scheduled for a first interview. Things that stand out on online application are past work experience, availability is a plus especially on the weekends Friday, Saturday and Sunday.

    Interview Questions
    • As a hiring manager many applicants didn't know how to explain a past experience in regards to the best customer service ever given or received or a time they had a difficult person to deal with and how they handled it.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Carbondale, IL
    Anonymous Interview Candidate in Carbondale, IL
    Application Details

    I applied online. The process took 1+ week - interviewed at Best Buy in September 2013.

    Interview Details

    Phone call interview very straight foward simple questions, Second I came in for a face to face with my manager/supervisor. Third, I met with the GM, Offered me a job a few days later. I had to pass a backround check, and a drug test. Started less then a week after that.

    Interview Questions
    • Very straight foward, mostly behavioral type questions. Desribe a time where you work effectively as a team?   Answer Question
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 2 days - interviewed at Best Buy in June 2013.

    Interview Details

    The process was pretty much like everyone else said, except I never got a phone interview, just the Manager and General Manager.

    For the manager interview he was training another lady on how to interview so I was kind of the guinea pig. They both asked alot of the usual questions about previous work experience and some roleplaying questions.

    The General Manager interview was more focused on what I'd be doing at customer service.

    Interview Questions
    • The roleplaying of what I would do if someone tried to return a computer was weird.   View Answer
    Negotiation Details
    I asked for $9.50 an hour and he asked if I thought I was worth that, and I said yes. He then proceeded to tell me that he'd be paying me more than that, at $11.50 an hour. Which was insane and of course I accepted.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Everett, WA
    Anonymous Interview Candidate in Everett, WA
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Best Buy in March 2013.

    Interview Details

    it is an online application. Each application is sent to the store directly via email. If they like your resume/application enough, you will receive a phone call for screening (terribly easy to pass) in which you will be offered an interview. At this particular best buy, the first interview is done by the Supervisor and Manager of the preferred department. If you pass their interview, you will be called in for a final interview with the GM himself, as he likes to make sure each of his employees are up to the Best Buy standard.

    Interview Questions
    • There were not difficult questions, although a few of them revealed a lot more about myself than I cared to give.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Mesa, AZ
    Anonymous Interview Candidate in Mesa, AZ
    Application Details

    I applied online. The process took 1 week - interviewed at Best Buy in January 2012.

    Interview Details

    Applied online and received a call for 1:1 interview 7 days later.

    Interview Questions
    • What was your greatest accomplishment in business or personal life?   View Answer
    Reasons for Declining

    salary

    Declined Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Sacramento, CA
    Anonymous Interview Candidate in Sacramento, CA
    Application Details

    I applied online. The process took 2 days - interviewed at Best Buy in November 2011.

    Interview Details

    Applied online, called next day, got phone interview. Atfer phone interview, got 1-1 interview the same day. (Today) Now I'm waiting for the call for a third interview.

    Interview Questions
    • Describe a time you went above and beyond   Answer Question
    • What would you do if you had to finish a project and there was no one around to ask for help?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy in October 2011.

    Interview Details

    It was a virtual group interview, your participation meant something in the process allegedly. It was about 2 hours long.

    Interview Questions
    Negotiation Details
    There wasn't any negotiation, the rate was $9.00/hr.
    Accepted Offer
    Neutral Experience
    Easy Interview

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