Best Buy Customer Service Representative Interview Questions & Reviews
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Updated Jan 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 13 ratings 
“Easy” Interview
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Interview Experience [?] Based on 13 ratings
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See who your friends know who've worked at Best Buy and could give you an inside look.
See who your friends know who've worked at Best Buy and could help you prep for an interview.
| 1–10 of 13 Best Buy Interviews | Sort by |
Customer Service Representative at Best Buy
Posted Jan 10, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jan 2012 in Mesa, AZ (took 1 week)
Applied online and received a call for 1:1 interview 7 days later.
Interview Questions
Reason for Declining
salary
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Nov 16, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Sacramento, CA (took 2 days)
Applied online, called next day, got phone interview. Atfer phone interview, got 1-1 interview the same day. (Today) Now I'm waiting for the call for a third interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Jul 12, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 (took 3 days)
It was a seamless process.
Interview Questions
Negotiation Details
they offer what you ask for if they can
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Feb 5, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 (took 5 days)
The interview consisted of really basic questions.
-Name a time you displayed excellent customer service
-Can you recall a time in which you had difficultly with a co-worker? how did you resolve the issue?
most of the questions are tied into you resume and they are relating to teamwork of some aspect of sales.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Dec 15, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2008 (took a day)
In person interview was relaxed and very casual. If you have worked in the customer services field in another company you will do fine. Basic interview questions like why you want to work here and stuff, etc.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Sep 3, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2008 (took a day)
They sit you down with an HR, ask you basic questions about you, then go on to what you would do in x situation and y situation and when was time you received excellent customer service.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Aug 29, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2008 (took a day)
Very easy interview. The online questions are tough and if your fail them you will not get past to the second part of the interview. Basic questions like how do you show leadership, how are you around customers, how will you increase sales. wasy
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Jul 16, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Deer Park, IL (took 1 week)
My first interview was on the application offline. It was a series of questions that one had to answer Strongly Agree or Strongly Disagree.. whenever you are given a series of questions like that on an application never answer Agree, Disagree, or Neutral. Your answers MUST be Strongly Disagree or Strongly Agree. They called me and said I had passed the first interview and was moving on to the next interview in the store and to dress business casual. The next interview I had with someone from Geek Squad. He was super nice and asked me about 10 questions. After the interview he told me if I had meet their standards he would give me a call within the next 48 hours for the final interview with the General Manager. And well, that is where I am right now. I have the final interview in a few hours and I am a bit nervous.. hope I get it! Wish me luck :)
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Best Buy
Posted Nov 13, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Garland, TX (took 3 days)
Started with an online application and personality test. Remember that on the Unicru test, "Agree" and "Disagree" are always wrong, choose "Strongly Agree" or "Strongly Disagree". About a week later, if you pass the Unicru test, you get a brief phone interview. If that goes well, they'll call you back for a preliminary interview with a supervisor. The supervisor might refer you to another position if they see that you might be a better fit for another position. The second interview is with a manager of the department that you are applying for. After that, you have an interview with the GM where you negotiate salary and availability. Just pass the drug test, and it's off to orientation.
Interview Questions
Negotiation Details
Salary and availability. Since this is my first job, I did not give a counter offer.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (3)
Inappropriate?
Customer Service Representative at Best Buy
Posted Oct 27, 2009
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Oct 2009 in Torrance, CA (took 2 days)
Apply on Friday night got a called Wednesday for a interview on Monday. Had a 1:1 interview with customer service supervisor, took about 15 mins, a lot of social questions, work experience. Then moved to a 1:1 with Opps Manager, basically revise the info from the previous interview. Opps manager schedule for a 3rd interview for next day with store manager. Met with store manager ask basic questions about why you want to work there. Gave me drug test paper and background check paper.
Reason for Declining
Other job offer.
Other Details
The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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