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Best Buy Customer Service Representative Interview Questions & Reviews

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Web: www.bestbuy.com | HQ: Richfield, MN

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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 14 ratings

2.4

“Easy” Interview

Interview Experience [?] Based on 14 ratings

Positive	79%
Neutral	21%
Negative	0%

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11–14 of 14 Best Buy Interviews

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2.0

Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Oct 2009 in Torrance, CA (took 2 days)

Apply on Friday night got a called Wednesday for a interview on Monday. Had a 1:1 interview with customer service supervisor, took about 15 mins, a lot of social questions, work experience. Then moved to a 1:1 with Opps Manager, basically revise the info from the previous interview. Opps manager schedule for a 3rd interview for next day with store manager. Met with store manager ask basic questions about why you want to work there. Gave me drug test paper and background check paper.

Reason for Declining

Other job offer.

Other Details

The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2009 in Hattiesburg, MS (took 4 days)

I received a phone call and was asked to come to an Interview at 8:00 on Sunday morning. I accepted and found out it was a group Interview. There were two employees, merchandising and sales and then the manager. They asked us to introduce ourselves, tell us where we were from, and one interesting fact about ourselves. They asked us about 8 questions,the interview lasted about 25 minutes. The questions I remember were: Tell us your biggest weakness and strength, What does world customer service mean to you, Where was the last place you shopped at and why, If both a taxi and a limo were priced the exact same, which one would you choose, Why do you want to work for Best Buy....and etc. At first we went around a line, but then they told us to answer at our own will. They told us they would call us in the next two days, but I received a call to schedule an interview 45 minutes after the group interview. They asked me to come that same day but I had scheduled plans so we planned for the next day. The next day was a 1 on 1 interview with the manager. He asked me questions like : What is a goal you have set for yourself this year and how have you achieved it, Tell me about a time you personal life was going to interfere with your work schedule and how did you handle it, Tell me about a time you dealt with an angry customer and what was the outcome, What is a goal you have set for yourself that you didn't accomplish and how did it make you feel?, Tell me about a project you took part in and how you showed leadership qualities, and etc. Now I have a third interview with the General Manager. Hope I pass.

Interview Questions

Tell us your biggest weakness and strength?

Answer Question

What does world customer service mean to you?

Answer Question

If both a taxi and a limo were priced the exact same, which one would you choose?

View Answers (12)

Why do you want to work for Best Buy?
Tell me about a time you dealt with an angry customer and what was the outcome?

View Answers (1)

What is a goal you have set for yourself this year and how have you achieved it?
Tell me about a time you personal life was going to interfere with your work schedule and how did you handle it?

Answer Question

Negotiation Details

N/A

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2009 (took 4 days)

I applied a little over a week ago. I got an email a couple days later. And then I got a call asking to schedule an interview. We scheduled it for a week later. Recieved a call later that same day asking if I could do it the next day instead of the following week.

Interview Questions

Why do you want to work for Best Buy?

Answer Question

Other Details

The interview consisted of a 1:1 Interview, a Personality Test and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Oct 2007 in Plano, TX (took a day)

First you have to pass the online evaluation to get an interview. Once you pass you will receive a call to schedule an in person interview within a week. Interview consist of question regarding previous experience and situational questions. For example, what would you do in this situation. Question regarding what hours you are willing to work.