Best Buy Customer Service Specialist Interview Questions & Reviews

Interview Details – I was hired in November 2008 at the age of 16. The whole process took about a month which was surprising, because they were getting ready for the holiday. I had two interviews. One with the hiring manager and one with the general manager.

Interview Details – I was contact via telephone and had a phone interview which ended up being pretty laid back.

Negotiation Details – Since I had no experience with electronics I wasn't really able to negotiate. The manager ended up giving me $9.50 which is higher than minimum wage in MA so I accepted. I was called into an interview with the store manager, and he waived me through to a final interview with the GM.

Interview Details – 1. Got a phone call (a. do you still want to work at BBY?, b. other basic questions about electronics use)
2. Asked to come in for a one on one interview with a supervisor (not a manager or assistant manager).
3. Asked to come back for an interview with an assistant manager.
4. Asked to come back for interview with store manager (when I showed up, it was the store manager and another floor manager). They asked me to "sell" them a pen. You have to show the value of the item, and how it will benefit the individual buying the item.

Negotiation Details – I had asked for 9.75 but they said that it was too much for starting hourly salary of Customer Service Specialist (aka Cashier). Starting was 9.00, but he said he would give me a "raise" and actually gave me 9.50.

Interview Details – First, i was called by a hiring representative for an brief over the phone interview that basically documented my work history and experience. After that I received a phone call to schedule an interview with the general manager. During the interview I got asked basic questions about my work experience and my handling of customer situations. It was a very short interview that was very easy. The manager complemented me on my professional attire, which I had assumed was something standard. I guess people do not dress professionally to Best Buy interviews. In the end I got the job.

Negotiation Details – I am bilingual so I automatically got .50 cents above the standard pay. I was able to negotiate .25 cents above that. It was a simple request.

Interview Details – Was asked simple questions. What do you know about best buy, why do you want to work here, what are your opinions on theft....

Interview Details – A week or more after applying online, I recieved a phone call that consisted of a very short phone "interview". The only questions I can remember being asked were "Why do you want to work for Best Buy?" and "What electronics are you interested in? What dept. would you want to work in?" After that, they scheduled me an interview for a later date.

I arrived to the interview. I suggest dressing nicely, but at this store, they'll hire almost anyone. Eventually I was greeted by my first interviewer and sat down in their meeting office in the back of the store. I was asked some scenario questions, asked why I wanted to work there, and my favorite, "How would you describe good customer service?" He was grumpy and told me they'd call me if I qualified for a second interview.

They called me again a day or so later for the last interview (geez). I showed up and had a short interview with the General Manager, who asked me a lot of repeat questions. He then offered me a job.

Negotiation Details – He did ask if the pay was all right. I would say that if you want or think you deserve higher pay, you could probably get it. They were hiring 16 year olds $1.10 over minimum when I left, and all they did was chew gum and stare at a wall. At some stores you are able to negotiate what dept you'll be in. I did neither since I really needed the job.

Interview Details – I interviewed with the manager of the department and then the store manager. They asked me about prior experience in retail and liked that I was in college. It's easier to get an interview if you know someone that works there.

Interview Details – I applied online, as this brand new Best Buy was just being built. I got a call about 2 weeks later asking if I wanted to come in for an interview on whatever day I was available. I went in, greeted the interviewer and introduced myself. She asked me general questions about my availability. The other questions were work related or experience based... I answered them, but NOT to the best of my ability. I was extremely nervous because this was my first interview ever. I knew it didn't go well, so I followed up afterward with a Thank You letter to the interviewer. I also called them back within 4 or 5 days because I didnt get a call when they said I would. I asked if the position was filled and when is the next time I should expect a call from them. They told me I should expect a call by next Sunday... I never got the call.

I have no advice for anyone because I am inexperienced in this area!

Interview Details – 3 intervews with various management spread over a two week period from lowest to highest in store management. Background check but no drug testing required. Orientation included videos, slideshows and paperwork as well as web based training moduals for all aspects of customer service and general employment, safety. If you're hired infor seasonal the orientation and training are minimized. They provide great food/snacks for all meetings.

Negotiation Details – I'd describe it as pointless for anything other than management or geeksquad.