Best Buy Customer Service Specialist Interview Questions

Updated Sep 30, 2014
Updated Sep 30, 2014
24 Interview Reviews

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Customer Service Specialist Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeksinterviewed at Best Buy in September 2014.

Interview Details

Took about 2 weeks. Applied online then received a call five days later from their Human Resources where I was asked a few questions (5mins) and scheduled an interview. My interview was with the backroom supervisor and was relatively straightforward. Was about 7-8 main questions covering different traits using the STAR format (Situation, Task, Action, Result). Received a follow up interview with the GM about 5 days later with similar questions plus one about theft. Got the job on the spot.

Interview Questions
  • Name a time when you were forced to complete multiple tasks in a short period of time.   Answer Question
Negotiation Details
None.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Best Buy

  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Best Buy in September 2014.

    Interview Details

    The interviewer was very friendly and a "people's person" and he asked a lot of customer service questions that any other interviewer/company would ask. The interview went well & He gave me a date for the second interview. The second interview was 2 days later with the GM, and he basically finished off the same type of questions and told me I am hired on the spot.

    Interview Questions
    • Most unexpected question was how would you show your manager your accomplishments at work.   Answer Question
    Negotiation Details
    There was no negotiation, He told me how much the position paid a hour.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in August 2014.

    Interview Details

    I applied online and received a phone call asking if I wanted to come in for an interview a few days later. I only had one interview, with the General Manager, and was hired on the spot. The questions were easy, common interview questions. He was very friendly and offered me a good hourly rate.

    Interview Questions
    • What did you dislike about your former place of employment?   Answer Question
    Negotiation Details
    Offered 11.50, and I didn't try to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy.

    Interview Details

    Meeting with multiple supervisors, ending ultimately with the Manager of the store. No curve balls, just general retail questions: 1)Have you ever worked a cashier, holidays, etc. for me, this all took place in one day, since all of the managers were available at that moment

    Interview Questions
    • How would you handle an unruly customer during black Friday?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in San Angelo, TX
    Anonymous Interview Candidate in San Angelo, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at Best Buy in July 2014.

    Interview Details

    I applied online, and got an interview a week or so after. The interviewer (manager?) was friendly, and the questions were geared more towards my own past experience and such, rather than those general situational questions, which was a nice change. According to a friend who works as an HR person, I aced it, but apparently they went with someone else, probably because they had more experience. Sigh.

    Interview Questions
    • How would you deal with an employee and customer theft?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy in July 2014.

    Interview Details

    I applied and was called by HR maybe an hour afterwards. She sounded excited about me as a candidate, and we scheduled an interview for the following Monday. She told me that the store had a great manager, and asked me what I was expecting for pay. If they ask you this, it is best to give a range or try to get them to answer their range first.

    I was then interviewed by the Ops Manager. Nothing too hard, emphasizing customer service for this interview and asking you about yourself.

    The final interview was scheduled a week later with the GM. I sat and waited about 20 minutes. He asked me similar questions and about theft. He made me an offer on the spot, and said to expect an email that day. I did not receive the email, so I called HR back and they got it straightened out.

    Interview Questions
    • What would you do if you saw someone steal a small item like a candy bar or soda.   Answer Question
    Negotiation Details
    They offered my $9.00/hr, and I was able to bump it up to $9.50/hr
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Milpitas, CA
    Anonymous Interview Candidate in Milpitas, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Best Buy.

    Interview Details

    After I applied, it took about 2 weeks or so for them to call me back. When I got the call, the lady asked me questions about my previous job and what my availability would be if I were to get the job. Then, at the end of the conversation, she gave me an appointment for an interview the next day with the assistant manager. In the interview with the assistant manager, he asked me basic questions about ethics, why I wanted to work for Best Buy, and to describe previous situations I had experienced. (e.g. Tell me about a time when you went an extra mile for a customer.) About 5 minutes after that interview, I was called by the hiring agent and given an interview with the General Manager later that day. In that interview, he asked me more questions about why I wanted to work there, and work ethics. At the end of that interview, he gave me the job and asked me what my availability was and the pay.

    Interview Questions
    • List some competitors of Best Buy and come up with a persuasive argument on what Best Buy has to offer that the other stores do not.   Answer Question
    Negotiation Details
    The General Manager asked me what pay I would like and I said $10, and he asked if $10.50 would be okay, and I agreed.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Best Buy in June 2014.

    Interview Details

    It was very simple I have had one interview so far. You are taking in to a room in which two supervisors ask you questions one at a time they are all based on your experience with Customers

    Interview Questions
    • They ask you about group projects, time when you had to deal with a difficult customer. Most of the questions have to do with you in a group environment.   Answer Question
    No Offer
    Average Interview
  9.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Best Buy.

    Interview Details

    Pretty informal. Knew a friend and they needed employees bad. Filled out the paperwork and hired on the spot and put on a register. Basic training given.

    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Brighton, MI
    Anonymous Interview Candidate in Brighton, MI
    Application Details

    I applied online. The process took 1+ weekinterviewed at Best Buy in October 2013.

    Interview Details

    Very easy to get into the company when they were hiring. No prior experience, they are easy to work with and it was enjoyable working for Best Buy. I only had to wait a few days from my application submission to actually getting hired.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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