Post a Salary or Review

Advanced

Best Buy Customer Service Specialist Interview Questions & Reviews

Post an Interview

Web: www.bestbuy.com | HQ: Richfield, MN

Connections

Updated Apr 19, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 8 ratings

2.0

“Easy” Interview

Interview Experience [?] Based on 8 ratings

Positive	62%
Neutral	38%
Negative	0%

Best Buy has 196,621 connections on Glassdoor

See Who You Know

Hide Filters

Find by Job Title or Keyword	Find by Location
		Apply Filters Clear

1–8 of 8 Best Buy Interviews

Sort by

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2011 (took 1+ week)

3 intervews with various management spread over a two week period from lowest to highest in store management. Background check but no drug testing required. Orientation included videos, slideshows and paperwork as well as web based training moduals for all aspects of customer service and general employment, safety. If you're hired infor seasonal the orientation and training are minimized. They provide great food/snacks for all meetings.

Interview Questions

How would you handle disputes, theft, and difficult customers.

Answer Question

Negotiation Details

I'd describe it as pointless for anything other than management or geeksquad.

Other Details

The interview consisted of a 1:1 Interview, a Presentation, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 (took 2 days)

You have to pass the online test to get the first interview with an operations manager. They will decide to hire you or not. The second interview with the GM is a formality where they basically ask you if you plan to steal or have problems reporting people you see stealing. And to settle on your salary.
There is very little training despite all of the online courses. They help but getting grilled by the customers day in and day out keeps you on your toes.

Interview Questions

What is a situation where you had to deal with a difficult customer and how did you handle it?

View Answers (1)

Negotiation Details

I highballed it at $15 an hour because it could only go down from there. I got $14 but only because I have a college degree, a child and am older than the usual applicant.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2011 in Waco, TX (took 2 weeks)

First, i was called by a hiring representative for an brief over the phone interview that basically documented my work history and experience. After that I received a phone call to schedule an interview with the general manager. During the interview I got asked basic questions about my work experience and my handling of customer situations. It was a very short interview that was very easy. The manager complemented me on my professional attire, which I had assumed was something standard. I guess people do not dress professionally to Best Buy interviews. In the end I got the job.

Interview Questions

What was the most difficult customer situation you have resolved?

Answer Question

Negotiation Details

I am bilingual so I automatically got .50 cents above the standard pay. I was able to negotiate .25 cents above that. It was a simple request.

Other Details

The interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2010 in Dallas, TX (took 3+ weeks)

Was asked simple questions. What do you know about best buy, why do you want to work here, what are your opinions on theft....

Interview Questions

What if you saw your best friend at work take an item without paying for it?

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2009 in Beaverton, OR (took 3 days)

A week or more after applying online, I recieved a phone call that consisted of a very short phone "interview". The only questions I can remember being asked were "Why do you want to work for Best Buy?" and "What electronics are you interested in? What dept. would you want to work in?" After that, they scheduled me an interview for a later date.

I arrived to the interview. I suggest dressing nicely, but at this store, they'll hire almost anyone. Eventually I was greeted by my first interviewer and sat down in their meeting office in the back of the store. I was asked some scenario questions, asked why I wanted to work there, and my favorite, "How would you describe good customer service?" He was grumpy and told me they'd call me if I qualified for a second interview.

They called me again a day or so later for the last interview (geez). I showed up and had a short interview with the General Manager, who asked me a lot of repeat questions. He then offered me a job.

Interview Questions

How would you describe good customer service?

View Answers (1)

Negotiation Details

He did ask if the pay was all right. I would say that if you want or think you deserve higher pay, you could probably get it. They were hiring 16 year olds $1.10 over minimum when I left, and all they did was chew gum and stare at a wall. At some stores you are able to negotiate what dept you'll be in. I did neither since I really needed the job.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2009 in Clackamas, OR (took a day)

I interviewed with the manager of the department and then the store manager. They asked me about prior experience in retail and liked that I was in college. It's easier to get an interview if you know someone that works there.

Interview Questions

What didn't you like about your last job?

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2010 in Marquette, MI (took a day)

I applied online, as this brand new Best Buy was just being built. I got a call about 2 weeks later asking if I wanted to come in for an interview on whatever day I was available. I went in, greeted the interviewer and introduced myself. She asked me general questions about my availability. The other questions were work related or experience based... I answered them, but NOT to the best of my ability. I was extremely nervous because this was my first interview ever. I knew it didn't go well, so I followed up afterward with a Thank You letter to the interviewer. I also called them back within 4 or 5 days because I didnt get a call when they said I would. I asked if the position was filled and when is the next time I should expect a call from them. They told me I should expect a call by next Sunday... I never got the call.

I have no advice for anyone because I am inexperienced in this area!

Interview Questions

When was a time you went the extra mile for someone?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2008 (took 2 days)

easy interview. They just wanted to know if I had transporation and if i could work a flexible schedule. It was a manager who did the interview and he said that if i was hired he would not be the manager that I would report to. The Next interview was with the supervisor of the department that was hiring and they ask same common sense questions