Best Buy Customer Specialist Interview Questions

Updated Jun 20, 2015
11 Interview Reviews

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Customer Specialist Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a weekinterviewed at Best Buy.

Interview

It seemed to be a three part interview where, after application, they called to do an initial check-in and learn about me more. They asked very general things like experience and skills. The\y called back later to confirm I had an in person interview. The first in person interview happened and they asked the usual things but more in depth about my experiences and what qualified me. After this the interviewer stepped out and another entered, as I apparently passed the second portion. The third interviewer asked more in depth things, particularly things like employee morality.

Interview Questions

  • If you were a manager, what would you do if you caught an employee stealing a water bottle? What would you do if you caught them stealing a television?   Answer Question

Other Interview Reviews for Best Buy

  1.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Fort Collins, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy (Fort Collins, CO) in July 2012.

    Interview

    You first get a phone interview. This was easy for me, as they hardly interviewed me at all!

    Second is an interview with the manager or supervisor in charge of the department you want to go in. They ask you integrity questions and ask about your past work experience. Pretty standard here.

    Third in an interview with the Store Manager. This is almost a repeat of Interview 2, but this time you leave with a job or a rejection.

    Interview Questions

    • There was nothing difficult about this interview.   1 Answer

    Negotiation

    I didn't negotiate. $9/hr is fine for being a cashier with 0 sales experience, especially with a promise to move me up the sales ladder once I was trained.

  2.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Mount Juliet, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy (Mount Juliet, TN) in November 2011.

    Interview

    Phone interview and a 1-on-1 interview. Most people have a phone interview and 3 1-on-1 interviews. However, they were needing people ASAP for Black Friday at the time, so I was lucky. Drug test. Background check.

    Interview Questions

    • What is a problem that you had to overcome and how did you overcome it?   1 Answer

    Negotiation

    He offered me the job on the spot. He gave me paperwork to fill out and told me to get my drug test. I started working less than a week later.

  3.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Omaha, NE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 daysinterviewed at Best Buy (Omaha, NE) in September 2011.

    Interview

    I was streamlined a bit having my girlfriend already employed at the store, but the interview process is a mandatory 3 step. first is a phone interview followed by a mid level management interview followed by the general manager interview and final step. Yuo're given a blue folder if you're going to get the job.

    Interview Questions

    • Mostly they ask about past experiences resolving customer difficulties and your customer service ability, as well as if you have made any improvements to your current work environment   Answer Question

    Negotiation

    There was no negotiation, wages are dictated based on experience, languages spoken, and length of time with the company.

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  5.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Philadelphia, PA) in April 2011.

    Interview

    basic questions, name a time you had a difficult customer how did you handle it. when was a time you worked as a team, its very easy that was my first interview ever and i got the job on the spot.

    Negotiation

    no

  6.  

    Customer Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 daysinterviewed at Best Buy in June 2010.

    Interview

    Two interview, the department manager, then the general manager

    Interview Questions

    • How would you sell me this note book?   1 Answer

    Negotiation

    I didn't attempt to negotiate my salary

  7.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Best Buy (Austin, TX) in May 2010.

    Interview

    Online applications only, make sure you follow up with the store or you probably won't get a phone call. First there's a phone interview, then a supervisor face to face interview, and a general manager interview. Pretty standard questions about how you have fixed a problem, or why should we hire you, etc.

    Interview Questions

    • Describe a problem you had to overcome and how did you do it?   Answer Question

    Negotiation

    You will either get an offer during the GM interview or after. They will ask you what rate you want and if you undershoot, they will just give it to you. So be sure to find out what is appropriate for the area.

  8.  

    Customer Specialist Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy (Houston, TX) in June 2009.

    Interview

    Submit online application
    Phone screening
    1-3 in-person interviews with store managers

    Each interview takes about 30 minutes. They ask about 10 interview questions in addition to you giving some background on yourself, why you want the job, and what your availability is. Some questions are about personal achievements, conflict resolution, or situations where you overcame an obstacle.

    Hiring process can take between 1 and 3 weeks. Keep in mind that they get upwards of 100 applications a week. You can call the store to have them look at your application, but they get annoyed when you call incessantly. Often the hiring manager has other responsibilities in the store, especially if you are applying for a seasonal position during the holidays.

    Interview Questions

    • Attitude toward theft: they will give a specific situation   1 Answer

    Negotiation

    Your minimum salary you select in the online application usually determines your starting pay. But, if you put too high a minimum salary you will not be called for an interview.

  9.  

    Customer Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy in March 2009.

    Interview

    There are three interviews the third one means you got the job and just have to pass the drug test.

    Interview Questions

    • What's the most difficult task you've had to handle without any managers to help you?   Answer Question
  10.  

    Customer Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy in November 2010.

    Interview

    Really easy, answer a few basic questions, and show them you aren't the thieving type.

    Interview Questions

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