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Best Buy Mobile Sales Consultant Interview Questions & Reviews

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Web: www.bestbuy.com | HQ: Richfield, MN

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Updated Feb 15, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.2

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	40%
Neutral	60%
Negative	0%

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1–5 of 5 Best Buy Interviews

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 3 days)

I applied online on a Tuesday, they called me back the next day, then I had 2 interviews the next day, one with the mobile manager, and one with the csm, then I went and took a drug test and got hired in the following week. It did take them a month to run my background check for some reason, so I didn't officially start until about a month after I was technically offered the position.

Interview Questions

Describe a time you had to work with a difficult customer

Answer Question

Negotiation Details

I was unable to negotiate, but then again, I did not try very hard

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2011 (took 3 weeks)

First there was a phone interview asking previous experiences questions, after that they decided to bring me in for my first interview. The first interview was a packet of questions about previous experience answers what I could bring to the company. Then there was a second interview and my job offer at the end.

Interview Questions

How do you handle customers with problems?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Aug 2010 in Raleigh, NC (took 3 days)

I had an online submission followed up by an initial phone interview. Then I had an interview with the manager. Final interview was a "interview" with the GM.

Interview Questions

If you were to go back in time and explain a cell phone how would you?

Answer Question

Your biggest accomplishment

Answer Question

Negotiation Details

There was an offer made with no negotiation room according to the GM

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Apr 2010 in Orlando, FL (took a day)

If you went back in time to the 1800's, how would you describe a cell phone and what it does?

Tell us about a time when someone you worked with did something unethical and what you did about it.

Tell us about a time you went above and beyond at a job to help a customer.

Interview Questions

If you went back in time to the 1800's, how would you describe a cell phone and what it does?

Answer Question

Tell us about a time when someone you worked with did something unethical and what you did about it.

Answer Question

Tell us about a time you went above and beyond at a job to help a customer.

Answer Question

Negotiation Details

Not much negotiation.

Other Details

I got the interview through an Employee Referral and the interview consisted of a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Sep 2009 in Saint Louis, MO (took 2 weeks)

I applied online and went in on September 30th for an interview with the mobile sales manager. He asked pretty basic questions like describe yourself and what do you want to go into. He described the company and he also described himself. My interview process in on-going and i have my final interview with the General Manager tomorrow. Hopefully I get the job. I will let everyone know how it goes and what exactly they ask me. My best advice for you is though, if you really want the job, you need to bug them. Don't expect them to take the initiative because they get so many applications. If you want them to consider you then call in or better yet, go in on a day that you know the hiring manager is there (you can find out by calling and asking) and ask to speak to her when you get into the store. If he/she is free then ask them to take a look at your application. This is what I did and it worked for me seeing as I had applied 3 times before and had never gotten a call back. Good Luck everyone.