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Best Buy Sales Associate Interview Questions & Reviews

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Web: www.bestbuy.com/ | HQ: Richfield, MN

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Updated Feb 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 123 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 123 ratings

Positive	60%
Neutral	33%
Negative	7%

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1–10 of 123 Best Buy Interviews

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Nov 2011 (took 1 week)

At first, I simply applied online and got a call the next day. The call consisted of several simple questions and supposedly counted as my first interview. We set up a time for a second interview a couple days later. That second interview was with a department manager and was short (maybe 15 minutes) which consisted of simple questions and specifying what times I could work. After that, I was scheduled for a third and longer interview with the general manager which was actually pretty easy. I was signing paper work for the most part, and expanding upon my past work history. Then he laid out some terms and offered me the job.

Interview Questions

Explain a time when you went out of your way to help a customer.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 (took 2 days)

I first received a phone call from one of the local managers who then asked me basic questions, from when I was available to work to if I want full time or part time.I then had my first interview at the store the next day and he asked me questions of why I want to work there, how I would handle a general situation. 2nd interview consisted of store manager who loved my attitude, said I had great potential and wanted me to do my third interview that same night. Now usually by the 3rd and final interview, the job can be secure. I had the final interview now with the same store manager and one person that was above him. They asked me about references and said they would call me, but never did.

Interview Questions

What are you not good at?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2011 in Raleigh, NC (took 3 days)

I filled out the application online and about 3 days later I got called in for an interview. During the interview the manager asked some pretty tough questions about sales and retail. After we were finished she told me that I seemed more like customer service and asked me to fill out an application for a cashier or customer service position and she would let that interview count towards that and then I could get hired. I said ok, but then I thought about how much of a nightmare being a cashier at Best Buy would be during the holidays so I didn't go any further with the process.

Interview Questions

What signs does someone show that they are about to purchase a product?

Answer Question

Asked questions to know my knowledge of laptops, cameras and gps systems

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2009 (took 3 days)

1st interview is over phone. This involves very basic questions.
2nd interview is a multi-hour group interview. Includes many team building activities and personal assessment for sales and customer service know-how. "" Be sure when working on your "improved or brand new product" you are active in leading, planning, presenting and answering questions. The managers want to see you can speak and sell products when you are on the floor.
3rd interview is the negotiating/offer interview. Will be with the GM of the store to negotiate salary, starting date, etc.

Interview Questions

Tell me a time you had to be persuasive?

Answer Question

Negotiation Details

Relaxed, explain your position and sell them on why you should earn a certain rate or certain perks.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 in Pottstown, PA (took 1 week)

They talk to you over the phone. Then if you are still interested they schedule you for an interview. They ask a number of questions about achievement. What was your most fulfiling moment? What are you proudest of? They are very nice and professional and seemingly laid back. The office for the interview was very organized. They are very organized. There is a 3 month calendar with important dates listed on the calendar. The calendar is color coded and their are holidy drawings on the dry-erase calendar. They have another chart which lists who is scheduled to which departments. There are two computers. And the room is very neat and well organized. If you do well on the first interview then you are scheduled for a second interview. The questions seem to be behavioral questions, how did you respond to or solve a problem. The interview was vey nice. No problem. If you are hired then they immediately hand you the drug test kit and tell you that you have to go for a drug test in the next 2 days. If you pass the drug test then you are hired, I think. Once the drug test results are in then you come in to finalize paperwork and you are scheduled for training.

Interview Questions

What do you consider to be your biggest accomplishment?

View Answers (1)

Have you ever given of yourself? But Recently.

View Answers (1)

Negotiation Details

I entered one amount for my salary and they reduced it by 25 cents. It did not seem like a big deal. I guessed at the amount for my pay. I was not commited to the amount. If you have sales experience you can probably ask for a higher price. I don't have any advice. I was not prepared for the negotiation. I would say when you go back for you second interview be prepared to discuss negotiate your pay. It will come up out of no where.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2011 in Westminster, CA (took 1+ week)

This was my first ever scheduled job interview. I applied online and it took maybe half an hour for me to complete. It took a few days for a woman to call me schedule an interview. The interview itself was based heavily on STAR based questions. "Tell me a time when..." The interviewer was a woman and was very friendly and attentive during the interview. She asked probably five questions, more or less.

Interview Questions

Describe a time when you were under pressure to complete a task.

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2009 (took 2 weeks)

Its a 3 process phase. The phone interview is the 1st interview, if you do good on that then they'll call you in to meet with a manager with is your 2nd interview. If that manager feels you passed his interview that he passes on your resume to General manager who decides if they'll hire you or not.

Interview Questions

If you saw one of your co-workers steal something what would you do?

Answer Question

Negotiation Details

salary is negotiable. take a chance and ask for something fair to you and you just might get it.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2011 (took 3 days)

1 phone interview 2 1 on one interview , a bunch of questions just be prepared and youll do great , dont forget the coke bottle question lol

Interview Questions

coke bottle

View Answers (1)

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 in Tuscaloosa, AL (took a day)

I just interview through this second phase of the interview process. It is a standard personal interview with examples of your ability to work together, leadership, and other qualities needed.

Interview Questions

Describe a time at a previous job where you worked harder than you ever have.

Answer Question

What is an example of a situation where you had to work with someone who you did not get along with?

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 in Birmingham, AL (took 2 months)

I applied online and was called back about 2-3 days later. The interview was scheduled for about a week later and went great. The department head was very nice and laid back. After the interview he went to find the general manager to do my second interview the same day. Unfortunately he/she was not there. I spent the next month and a half calling the department head who either planned an the interview or promised to call me later. The interviews always planned through and no matter how much I called, he seemed to never call back when he promised. Eventually the position got filled up and I was passed up.