Blackbaud Interview Questions in Charleston, SC

Updated Mar 20, 2015
Updated Mar 20, 2015
45 Interview Reviews

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  1.  

    Account Development Representative Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online. The process took 4 weeksinterviewed at Blackbaud in February 2015.

    Interview Details

    Applied online and got an email invite to do a digital interview after a couple of days. You download an app onto your computer or smartphone and use a webcam to record answers to a set of preset questions. There's no person asking the questions, they just pop up, give you time to read it and think and then you have a few minutes to answer, so you can do it on your own time. Very general interview questions - why do you want to work for Blackbaud, what are your strengths, where do you see yourself in 5 years etc. Nothing really specific to the job.

    Couple of days later I got another email to schedule a phone interview with a team lead. The interview was casual in tone but much more focused on the actual job. She started out by explaining the role and compensation structure and then started asking about stuff on my resume, asked what about this role was attractive to me and what qualities and experiences I thought would help me succeed in it. At the end she told me she would like to bring me in for an onsite interview and that I'd hear from HR soon.

    Another recruiter emailed me a day or two later inviting me onsite. The onsite took a little over 2 hours total: 1 hour shadowing a current ADR, 15 minute "interview" with a recruiter, 30 minute interview with the team lead I spoke to on the phone, then a 30 minute interview with her boss, the account development manager. The 15 minutes with the recruiter was more of a conversation than an interview. She really just reiterated the details of the role and asked me how I felt about it. A few basic questions about what I liked about the company and the role - same kind I was asked on the phone. The team lead and her boss each asked me a lot of the same questions during their interviews. More specific questions than I'd been asked on the phone but still nothing that should catch you off guard if you prepared. Asked me more specific questions about why I thought I was a good fit, asked more questions about stuff from my resume and my education, some "tell me about a time when" questions, some personality questions and also asked me to list the 3 most important qualities I would want my manager to have. Told me they'd be in touch within a week with their decision but then I got an email from the recruiter before I even made it home saying they wanted to "move forward with checking references." A few days later the recruiter called and told me they wanted to make me an offer and she would have final approval within a week. After another week I got a call and verbal offer from the team lead, followed by an offer sheet by email from HR the next day. Offer was contingent on a background check they run through Talent Wise.

    Interview Questions
    • "Tell me a time when" questions. Tell me about a time when you had to adapt to a change you didn't like, tell me about a time when you contributed a unique skill to a project etc.   Answer Question
    Negotiation Details
    No negotiation for this role. Everybody gets the same offer: $28k base salary plus commission. On-target annual earnings (meaning you meet quota every month) is $35,500, and if you exceed quota commission is uncapped so there is no limit to how much more you can make.
    Accepted Offer
    Positive Experience
    Easy Interview

    Blackbaud Response

    Mar 30, 2015Head of Global Talent Acquisition

    Welcome to Blackbaud. I'm pleased that your experience was positive!

  2.  

    Implementation Coordinator Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Blackbaud in February 2015.

    Interview Details

    First interview was an online video recording, second interview was a phone interview with the hiring manager. The online interview was different but there was no human interaction so it was hard. The second interview was your standard phone interview. The online interview questions were out of order so it was hard to follow a question progression and had some spelling errors. 30 days after the phone interview I get an email saying that my resume has been reviewed and I would not be contacted for an interview. So I got the stock email when they don't consider your resume after I had already done 2 interviews?

    Interview Questions
    • Where do I see myself in 5 years, What my experience was   Answer Question
    No Offer
    Neutral Experience
    Average Interview

    Blackbaud Response

    Mar 30, 2015Head of Global Talent Acquisition

    I really appreciate your feedback. I apologize that the digital interview experience was not positive and that there were some errors in the process. Because of your feedback, we are implementing ... More

  3.  

    Renewal Specialist Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Blackbaud in October 2014.

    Interview Details

    The first step I was given was to submit a 10 question video interview. The video interview is done via iPhone or iPad. You are asked a series of questions as listed below. You also have the chance to redo the your first take if needed. The Video interview leads to a phone interview if they choose you.

    Interview Questions
    • Where you want to be in 5 years? How do you handle difficult customers? Desired Salary, and Tell us why you feel you are a could candidate for Blackbaud.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Internet Solutions Consultant Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied online – interviewed at Blackbaud in September 2014.

    Interview Details

    Very slow to respond post interview. Was told I would hear back in 3-5 business days. Didn't hear back for 3 weeks! Don't wait for them to contact you, be proactive.

    Interview Questions
    No Offer
    Average Interview
  6.  

    Account Executive Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied online – interviewed at Blackbaud.

    Interview Details

    The application process was fairly simple. The interview process consisted of two phone interviews and one in-person interview. The phone interview was straight forward for the first interview. It was basic personality questions and baseline information on the job. The second interview consisted of salary specifications and more detailed questions. The in-person interview was even more in depth asking about certain experiences on your resume and job requirements/specifics.

    Interview Questions
    • If you were a shape, what would you be and why?   View Answer
    No Offer
  7. 3 people found this helpful  

    Director Level Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied through a recruiter. The process took 2+ monthsinterviewed at Blackbaud.

    Interview Details

    Prefer not to disclose the details of the process but it was what I would describe as "normal". Phone screen with Recruiter, Phone screen with hiring manager and then in-person in two office locations, Charleston and austin. Based on my role this was viewed as "normal" by me and they were accommodating to my schedule.

    Negotiation Details
    Normal.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Technical Support Analyst Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Blackbaud.

    Interview Details

    I had 3 interviews before I was offered the job, the interview process takes forever. The first two interviews are phone, one with the HR recruiter, second with Team manager, then third face to face with a panel of three managers one from the team you are coming to, the others from other teams. Also had to answer a written test with customer support questions with answers.

    Interview Questions
    • I had to describe a difficult case with a customer and how I resolved it and how I dealt with difficult customers. Also was asked how I would deal with a difficult co-worker.   Answer Question
    Negotiation Details
    I didn't negotiate.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Intern Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied through college or university. The process took 5 weeksinterviewed at Blackbaud.

    Interview Details

    Blackbaud posted a position for an internal audit summer intern on my college campus's career services website. I submitted my resume through that website. About 2 weeks after submitting my resume, I received an email from HR asking to participate in an online interview recorded via a webcam. I would be given an interview question, and then I would have 2 minutes to record my response. A few days after completing the online interview, I received another email from HR inquiring about a phone interview with one of the auditors at Blackbaud. The interview lasted about 30 minutes, and it was very laid back - no behavioral questions, no case studies, just a conversation about the experience I would be receiving as an intern. A week later, I had another interview with the Director of Internal Audit, and the very next day, I received an offer.

    Negotiation Details
    I was able to negotiate salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Software Engineer Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Blackbaud.

    Interview Details

    Several interviews with different employees.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Customer Support Analyst Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Blackbaud in January 2014.

    Interview Details

    For my first initial "interview", it was more of a gathering of potential future employees meeting at Blackbaud to meet with current employees for them to ask us questions and see how we would respond to them. They read over my resume and took notes on the back of it as I talked. It was loud as everyone was trying to talk to each other. I've never been to an interview quite like this before but it felt pretty relaxed. I tried to talk with as many of the employees as I could since I didn't have a fantastic background like most everyone else that was there applying for the same position I was. Finally after talking to the 5th person, she told me she wanted to see me come back for another interview so I gave them my information and they said I would hear back from them in about a week.
    Well a week went by and I hadn't heard anything so I emailed the woman I gave my information to. I heard about a week after I emailed them and she said I would hear back from them in about another week. Well, yet another week went by and I still didn't hear back so I emailed them again. Finally, she got back with me a few days later and we set a phone interview for the following week.
    The phone interview was a little awkward but easy. She read over my resume and asked what I liked and disliked about each of my previous jobs and asked why I had left them. I could hear her typing up a storm while I talked and all she ever said to my responses were "okay" and "right". It was very robotic, very standard but once she got through those questions and talked more about the job position to me she was very nice. From that point on we set up a second phone interview.
    The second phone interview was a lot like the first one but questions like, "What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it". Then we played a round of 10 questions. It's just like the game 20 questions but you only get 10 questions. I think they play this with you just to see what your frame of thinking is. I guessed Barack Obama but the answer was Michelle Obama.
    All in all I felt the interview process was drawn out. I didn't get a call back for a final interview, at which point in my life I am thankful for. I've started to hear bad things about the company and a cubicle-phone job isn't what I was looking for, I just thought the benefits and pay would have been great.

    Interview Questions
    • Playing a game of 10 questions.   View Answer
    • What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview

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