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Blackbaud Customer Support Analyst Interview Questions & Reviews

Updated Jul 13, 2014
All Interviews Received Offers

Getting an Interview  

90%
9%

Interview Experience  

42%
21%
35%

Interview Difficulty  

Average Difficulty
17 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Support Analyst Interview

Customer Support Analyst
Indianapolis, IN

I applied online and interviewed at Blackbaud.

Interview Details – I applied for the position and was invited to an open forum where there managers, employees etc there. You just kind of traveled around and talked to people. It was very casual and relaxed. It was kind of awkward at first but once you walked up to someone it really flowed after that. I spoke to a total of 6 people and really made good use of my time. They pulled me to the side and scheduled an interview for the following week. What I liked most about this forum is it was in the evening so very accommodating for current working people.

My follow up interview was about 3 1/2 hrs long. It started with a tour from an employee, a quick meet and greet with HR and then a skills test won the computer. I sat with an employee and listened to calls for about 45 minutes. Then I had an interview with 2 managers where they asked me some fun questions, serious questions and resume questions.

Interview Question – Nothing hard at all.   Answer Question

Negotiation Details – I tried to negotiate but everyone starts at the same salary


Accepted Offer

Positive Experience

Easy Interview

Customer Support Analyst Interview

Customer Support Analyst
Indianapolis, IN

I applied online and the process took 2 weeks - interviewed at Blackbaud in January 2014.

Interview Details – First was a phone interview, then a second phone interview with more intense questions. Finally, went in for a half day in which I sat with another analyst and then was interviewed by 2 managers.

Interview Question – Playing 20 questions to figure out a person that the interviewer was thinking of.   View Answer

Negotiation Details – Didn't negotiate


No Offer

Negative Experience

Difficult Interview

Customer Support Analyst Interview

Customer Support Analyst
Charleston, SC

I applied through an employee referral and the process took 2 months - interviewed at Blackbaud in January 2014.

Interview Details – For my first initial "interview", it was more of a gathering of potential future employees meeting at Blackbaud to meet with current employees for them to ask us questions and see how we would respond to them. They read over my resume and took notes on the back of it as I talked. It was loud as everyone was trying to talk to each other. I've never been to an interview quite like this before but it felt pretty relaxed. I tried to talk with as many of the employees as I could since I didn't have a fantastic background like most everyone else that was there applying for the same position I was. Finally after talking to the 5th person, she told me she wanted to see me come back for another interview so I gave them my information and they said I would hear back from them in about a week.
Well a week went by and I hadn't heard anything so I emailed the woman I gave my information to. I heard about a week after I emailed them and she said I would hear back from them in about another week. Well, yet another week went by and I still didn't hear back so I emailed them again. Finally, she got back with me a few days later and we set a phone interview for the following week.
The phone interview was a little awkward but easy. She read over my resume and asked what I liked and disliked about each of my previous jobs and asked why I had left them. I could hear her typing up a storm while I talked and all she ever said to my responses were "okay" and "right". It was very robotic, very standard but once she got through those questions and talked more about the job position to me she was very nice. From that point on we set up a second phone interview.
The second phone interview was a lot like the first one but questions like, "What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it". Then we played a round of 10 questions. It's just like the game 20 questions but you only get 10 questions. I think they play this with you just to see what your frame of thinking is. I guessed Barack Obama but the answer was Michelle Obama.
All in all I felt the interview process was drawn out. I didn't get a call back for a final interview, at which point in my life I am thankful for. I've started to hear bad things about the company and a cubicle-phone job isn't what I was looking for, I just thought the benefits and pay would have been great.

Interview Questions

  • Playing a game of 10 questions.   View Answer
  • What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it?   Answer Question


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No Offer

Negative Experience

Difficult Interview

Customer Support Analyst Interview

Customer Support Analyst

I applied through an employee referral - interviewed at Blackbaud in April 2011.

Interview Details – 1 phone interview. The interview was very sterile. The interviewer seemed to be purely reading from a script. Mostly stock questions. Do I have knowledge of what they develop / the products they support? Am I comfortable with the expected call volume? Then, there was the mock support call...

Interview Question – The mock support call took me off guard considering the interviewer wanted me to guide a frustrated client through an undisclosed problem with an undisclosed app, giving me one to two word answers. I tried to better narrow down the problem with 5 or 6 questions as to if there were any error messages, or if they could better describe the problems they were having. Every response was vague, and I knew the point was not to solve the problem, but to test my comfort level in finding a resolution. After about 2 minutes of probing with questions, I deferred to transferring them to my support manager to better assist them. That's when the interviewer said, "I'll hold ...". Then, dead air for about 5 seconds. I broke character at that point, not knowing where to go from there. Did she expect me to come back on the line impersonating some fictitious support manager? I was baffled. I am still baffled, but now it makes me laugh. The interview was over shortly thereafter.   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Average Interview

Customer Support Analyst Interview

Customer Support Analyst
Charleston, SC

I applied online and the process took 3+ weeks - interviewed at Blackbaud.

Interview Details – Initial phone interview with basic questions about my resume followed by troubleshooting questions, Passed to second phone interview, Conducted a role play where I had to pretend to be a customer support analyst (Isn't that what training is for?) and also played "guess who i am". Was a very scripted interview, however required some in-depth thinking. I am quite confused as to why I was expected to be able to answer IT questions when they told me that I would be trained on everything if I got the job.

Interview Question – Just read up about the interview questions on here and you will be prepared for the most part. I was asked about troubleshooting an internet issue and thankfully had just researched an answer the day before.   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Customer Support Analyst Interview

Customer Support Analyst

I applied online and the process took 2 weeks - interviewed at Blackbaud.

Interview Details – I made it to the second interview but didn't get the job. The second interview consisted of a lot of definition questions, This seemed silly to me because someone could learn these in a book but not know what impact they actually have.

Interview Question – The person wanted to play the guess who I am game. I asked her 15 yes or no questions and at the end I had to guess who she was.   View Answer


1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Customer Support Analyst Interview

Customer Support Analyst
Charleston, SC

I applied online and the process took 2 weeks - interviewed at Blackbaud.

Interview Details – I was asked to participate in an initial phone interview. The first-round questions were pretty general (What made you interested in Blackbaud? Walk me through your resume.) Then she asked me about what I would do if my printer wasn't working and what steps I would take to get my material printed in time for a meeting. Pretty simple, trouble-shooting questions. The interview didn't last longer than an hour.
The second round was a little more intense. There were the general questions about my resume and the like mixed in there, as well. They did a role-playing situation where I had to walk a customer through a computer problem. They also played a game of 20 questions to guess the actress they were thinking of. Basically, they wanted to know how my logic skills were.

Interview Question – 20 questions game.   Answer Question


2 people found this helpful

No Offer

Negative Experience

Average Interview

Customer Support Analyst Interview

Customer Support Analyst
Daniel Island, SC

I applied online and the process took a day - interviewed at Blackbaud in March 2012.

Interview Details – Had a phone interview.

Interview Question – The only question they asked me was a scenario type question. If this happened what would you do? Then I would answer and reply was "what if that didn't work?" then I would answer and get same reply. This went on for about 30 minutes and I understand their intent but it was pretty ridiculous. No questions about my previous technical skillsets or experience supporting customers. By the end of interview I didn't want to work there anyway.   Answer Question


1 person found this helpful

No Offer

Positive Experience

Average Interview

Customer Support Analyst Interview

Customer Support Analyst
Charleston, SC

I applied online and the process took 2 weeks - interviewed at Blackbaud in May 2012.

Interview Details – Asked questions like what http was, html stood for, what port was SSL transmitted, both phone interviews lasted about 30 to 40 minutes. There were several questions that dealt with past experiences, how you deal with structure. Felt the interview was solid and had a positive experience from it.

Interview Question – What port is SSL transmitted?   View Answer


2 people found this helpful

No Offer

Neutral Experience

Average Interview

Customer Support Analyst Interview

Customer Support Analyst
Charleston, SC

I applied online and the process took a day - interviewed at Blackbaud in May 2012.

Interview Details – Applied online almost 2 months ago and had HR phone interview yesterday. She asked me to go through my resume from top to bottom, including why I left each job then describe why I was applying for Blackbaud. It was for a technical position so I was also asked to describe my technical experience with internet solutions in detail. I was also asked to describe a scenario where I helped a customer solve a challenging technical problem. She wanted me to have a phone intereview with the hiring manager the next week however I declined due to salary requirements. HR interviewer was on time and courteous - took 30 minutes exactly.

Interview Questions

  • Describe a time when you helped a customer solve a technical problem?   Answer Question
  • Tell me about the work environment or structure at your last job?   View Answer

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