Blackbaud Customer Support Analyst Interview Questions

Updated Jun 15, 2015
23 Interview Reviews

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Helpful (2)  

Customer Support Analyst Interview

Anonymous Employee
Declined Offer
Negative Experience
Average Interview

Application

I applied online. The process took 3 weeksinterviewed at Blackbaud.

Interview

Way to long and it gets your hopes up, lasted about 3 weeks. Really unprofessional how they do it. Took a lot of online tests and it was all just really long, drawn out.

Interview Questions

Other Interview Reviews for Blackbaud

  1.  

    Customer Support Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 weeksinterviewed at Blackbaud.

    Interview

    The first step in the process was a phone screen with the recruiter, followed by an in-person interview with customer support manager. There was a tour of the facility and the job offer followed. The process took about two weeks, from start to finish.

    Interview Questions

  2.  

    Customer Support Analyst Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online. The process took 6 weeksinterviewed at Blackbaud.

    Interview

    Multiple online assessments, two online interviews, and a few phone calls. Company sent the salary multiple times, the benefits package, and a relocation package, yet did not extend an offer. The process was stretched out far too long - quite unprofessional.

    Interview Questions

  3. Helpful (3)  

    Customer Support Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source – interviewed at Blackbaud.

    Interview

    3 interview process. Short phone, longer phone and more depth questions on troubleshooting skills, then an in person that basically combines the two calls as well as a troubleshooting written test. Study and practice troubleshooting steps and questions as if you worked for Apple support or Best Buy Geek Squad. You don't need to be technically savvy just good at asking the write questions and using your resources (knowledgebase and google basically)

    Interview Questions

    • Ask 20 questions to guess a celebrity   1 Answer

    Blackbaud Response

    Mar 9, 2015Head of Global Talent Acquisition

    Welcome A'Baud! Would love to get your feedback about how we could have made your interview experience "positive" instead of "neutral". We're happy to have you join the Blackbaud team.

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  5.  

    Customer Support Analyst Interview

    Anonymous Interview Candidate in Bedford, NH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Blackbaud (Bedford, NH) in March 2015.

    Interview

    I applied online and was invited to take a video interview and a personality test. I also had to do an office simulation test which was kind of ridiculous and no one in the office when I went into the interview had heard of. After that I was contacted by a recruiter and was brought in for a three hour interview consisting of job shadowing and talking to a couple different managers. I heard back a few weeks later.

    Interview Questions

    • Guess the person I'm thinking about with 10 yes or no questions.   Answer Question
    • If a document you were working on crashed, what steps would you take to fix it?   Answer Question
    • My dishwasher is broken. Walk me through fixing it.   Answer Question
    • Listen to a call recording and take notes as if you were taking the call.   Answer Question

    Blackbaud Response

    Apr 27, 2015Head of Global Talent Acquisition

    Welcome to Blackbaud!

  6.  

    Customer Support Analyst Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 dayinterviewed at Blackbaud (Indianapolis, IN) in August 2014.

    Interview

    Met current employees at a networking event at the facility. Talked with a current employee and was convinced that this was a good job to go for. The job tasks seemed reasonable and the clients that they deal with on a daily basis seemed fair. More than I can say with my last job. The meet n greet last an hour or so and then I had an on the spot interview. After that I had another interview and they called me soon after to offer the job.

    Interview Questions

    • Time management, support experience, how I handled difficult situations, etc.   Answer Question

    Negotiation

    no negotiation for salary/benefits. Just the start date of training.

  7. Helpful (3)  

    Customer Support Analyst Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at Blackbaud (Indianapolis, IN).

    Interview

    I applied for the position and was invited to an open forum where there managers, employees etc there. You just kind of traveled around and talked to people. It was very casual and relaxed. It was kind of awkward at first but once you walked up to someone it really flowed after that. I spoke to a total of 6 people and really made good use of my time. They pulled me to the side and scheduled an interview for the following week. What I liked most about this forum is it was in the evening so very accommodating for current working people.

    My follow up interview was about 3 1/2 hrs long. It started with a tour from an employee, a quick meet and greet with HR and then a skills test won the computer. I sat with an employee and listened to calls for about 45 minutes. Then I had an interview with 2 managers where they asked me some fun questions, serious questions and resume questions.

    Interview Questions

    Negotiation

    I tried to negotiate but everyone starts at the same salary

  8.  

    Customer Support Analyst Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Blackbaud (Indianapolis, IN) in January 2014.

    Interview

    First was a phone interview, then a second phone interview with more intense questions. Finally, went in for a half day in which I sat with another analyst and then was interviewed by 2 managers.

    Interview Questions

    • Playing 20 questions to figure out a person that the interviewer was thinking of.   1 Answer

    Negotiation

    Didn't negotiate

  9.  

    Customer Support Analyst Interview

    Anonymous Employee in Charleston, SC
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ monthsinterviewed at Blackbaud (Charleston, SC) in January 2014.

    Interview

    For my first initial "interview", it was more of a gathering of potential future employees meeting at Blackbaud to meet with current employees for them to ask us questions and see how we would respond to them. They read over my resume and took notes on the back of it as I talked. It was loud as everyone was trying to talk to each other. I've never been to an interview quite like this before but it felt pretty relaxed. I tried to talk with as many of the employees as I could since I didn't have a fantastic background like most everyone else that was there applying for the same position I was. Finally after talking to the 5th person, she told me she wanted to see me come back for another interview so I gave them my information and they said I would hear back from them in about a week.
    Well a week went by and I hadn't heard anything so I emailed the woman I gave my information to. I heard about a week after I emailed them and she said I would hear back from them in about another week. Well, yet another week went by and I still didn't hear back so I emailed them again. Finally, she got back with me a few days later and we set a phone interview for the following week.
    The phone interview was a little awkward but easy. She read over my resume and asked what I liked and disliked about each of my previous jobs and asked why I had left them. I could hear her typing up a storm while I talked and all she ever said to my responses were "okay" and "right". It was very robotic, very standard but once she got through those questions and talked more about the job position to me she was very nice. From that point on we set up a second phone interview.
    The second phone interview was a lot like the first one but questions like, "What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it". Then we played a round of 10 questions. It's just like the game 20 questions but you only get 10 questions. I think they play this with you just to see what your frame of thinking is. I guessed Barack Obama but the answer was Michelle Obama.
    All in all I felt the interview process was drawn out. I didn't get a call back for a final interview, at which point in my life I am thankful for. I've started to hear bad things about the company and a cubicle-phone job isn't what I was looking for, I just thought the benefits and pay would have been great.

    Interview Questions

    • Playing a game of 10 questions.   1 Answer
    • What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it?   Answer Question
  10. Helpful (2)  

    Customer Support Analyst Interview

    Anonymous Employee in Charleston, SC
    No Offer
    Average Interview

    Application

    I applied online. The process took 3+ weeksinterviewed at Blackbaud (Charleston, SC).

    Interview

    Initial phone interview with basic questions about my resume followed by troubleshooting questions, Passed to second phone interview, Conducted a role play where I had to pretend to be a customer support analyst (Isn't that what training is for?) and also played "guess who i am". Was a very scripted interview, however required some in-depth thinking. I am quite confused as to why I was expected to be able to answer IT questions when they told me that I would be trained on everything if I got the job.

    Interview Questions

    • Just read up about the interview questions on here and you will be prepared for the most part. I was asked about troubleshooting an internet issue and thankfully had just researched an answer the day before.   Answer Question

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