Blackbaud Customer Support Analyst Interview Questions & Reviews
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Updated Apr 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 5 ratings 
“Easy” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 Blackbaud Interviews | Sort by |
Customer Support Analyst at Blackbaud
Posted Apr 6, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2+ weeks)
The interview process was a mix of professional and unprofessional/flustered operation. The people who sat me down with an analyst told me I would be there for an hour. The Analyst I sat with was unprepared, un-organized and very flustered. The tour that you go on is very scripted and plain. Nothing memorable in that interview process. They give a test that you have a limited amount of time to fill out. The people that were in charge are not in control and asked some irrelevant questions about my skills to the job. Overall not impressed.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Analyst at Blackbaud
Posted Nov 9, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Charleston, SC (took a day)
I managed to get one phone interview for a Customer Support Analyst position. The interview was conducted over the phone (I am out of State), with a Senior Recruiter, and it lasted 30 minutes as planned. The recruiter was almost 20 minutes late calling me and she had not even reviewed my resume yet. She was very nice, but was more focused on meeting her own criteria than listening to me or giving me a chance to talk. She read from a script, and I could tell she was looking down at a piece of paper by the sound of her voice on the phone, and I could hear her typing the whole time. We wasted 10 minutes while she literally had me read my resume to her. I assumed she wanted me to elaborate, but no, she really just wanted me to read my resume to her while she typed. Then she asked me some questions that I did not feel appropriate for a first "time limited" interview, such as why I chose the University that I attended and what made me want to live in the City that I now reside. We never touched on anything relevant to the position I applied for. We then went on to some roll playing, which I thought would be exciting, more relevant, and "to the point". Even though I did very well I found it rather irritating, as the situation was not only extremely irrelevant, but impossible. It was awfully bizarre. I'm sure there is a strategic reason for this, but again I did not feel it was appropriate or that it accomplished "the right thing". The bulk of the interview consisted of the recruiter reading from a script and me doing very little talking or elaborating. I was rushed and cut off several times, and I could tell she wasn't listening or cared what I had to say. I felt it was a complete waste of time and was actually relieved when I was not invited for a second interview. If that interview says anything about the company, I would not want to work there. I should also mention the job description was a bit misleading. The skills and experience stated as "desired" in the job description were much much less than what I gathered they actually wanted, so again, this was a giant waste of time for both parties. I conclude this company misses out on a lot of great candidates and opportunities because their recruiting strategy is WAY OFF. This was the only interview (out of 6 prior) that left me with a bad taste in my mouth and I did not wish for a call back. Luckily I had several more great interviews with other companies and eventually found a much better opportunity, so I'm glad it did not work out with this one.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Analyst at Blackbaud
Posted Jun 16, 2010 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Charleston, SC (took 2 weeks)
Initial communication was via email. Had a 30 minute interview that consisted of general interview questions and a role play, the next day I had a 1 hour phone interview with some more in-depth questions and another role play. Following that I had 2 onsite interviews, one with direct manager and manager-in-training, and the next with the department manager.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Analyst at Blackbaud
Posted Jun 4, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2009 in Charleston, SC (took 5 weeks)
The initial contact came in the form of an email, asking me if I was still interested in the position, and would be available for a phone interview. The phone interview was set for a week later, and on the day of the interview, the interviewer was 40 mins late calling me. This was quite annoying, as I had only set aside an hour for the entire interview. The phone interview consisted of a role-playing exercise, typical questions about education and work history, a few situational questions, and additional information about the job. The On-site interview consisted of: written exercise, a judgment exercise (where you had to choose which client to assist first, and explain why), a chance to sit and listen in on calls with another Client Services rep, and a panel interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Analyst at Blackbaud
Posted Sep 16, 2009
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2009 in Charleston, SC (took 2 weeks)
It was a very positive experiece so far. Standard interview questions about your qualifications about my experience dealing with people and trouble shooting. Very friendly interviewer, made me feel comfortable speaking about myself.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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