Blockbuster Customer Service Representative Interview Questions & Reviews
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Updated Feb 17, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 19 ratings 
“Easy” Interview
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Interview Experience [?] Based on 19 ratings
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| 1–10 of 19 Blockbuster Interviews | Sort by |
Customer Service Representative at Blockbuster
Posted Feb 17, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 2 weeks)
They called me in to interview and had over five people before me. This Was a busy blockbuster and we went into the back room and casually made conversation. The manager hadn't hired anyone at that location yet so this was personal for her and she wanted to make sure it was a right fit. They asked about mu experience and also questions regarding to the job. After that she took me outside and told me to choose an item and sell it to her.
Interview Questions
Negotiation Details
I was able to negotiate a wage above minimum because the store manager was close to the district manager and I had previous experience.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Jan 22, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took a day)
The interview process went well. I presented to the store and spoke directly with the store manager. I was told to submit my application online and then to call. I went home, applied, then informed the manager that my application was complete. He reviewed my application and contacted me within 24 hours. Within one week I had my interview. A few days later I started training. It was a pretty smooth process.
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Oct 27, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in West Valley City, UT (took a day)
First off, we were given name tags. Then we had to get in a half circle and play this game where we had to start off with one actor and name a movie they were in with another actor, then the next person had to name a movie that that actor was in. So on, so forth. This was awkward. Then we did a scavenger hunt and had to find various items in the store with a group of 5 people. Awkward. Afterwards we were each supposed to tell the four managers why we felt we should be hired, and everyone took their turns one at a time. And I guess we did bad the first time because we pretty much all said we love movies, so they made us do it again. They say it takes 3-10 to process a background check so we will wait, but I doubt I got it cause I was put up to interview with people who had years of experience. I am guessing they were applying for the managerial positions, but I wasn't, therefore this was not fair. They had 20 more people to interview that day and more interview days and were hiring for four stores therefore there were 4 different managers.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Presentation, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Sep 19, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed May 2009 in San Francisco, CA (took a day)
Asked scenarios, that were pointless. Manager asked me to sell her a pen, that she pulled out of her pocket. The interview setting was completely terrible. They had me interview right in the open with people roaming around for movies. Classy
Interview Questions
Negotiation Details
simple. min wage
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Jul 29, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in San Diego, CA (took a day)
I heard there were openings at Blockbuster and I applied. About two weeks later, I got a call and was told that I would be a part of a group interview. My first thought was that there would be several people getting a one-on-one job interview, but instead, we all got into a circle and were interviewed sort of on the spot. The people arrived in hopes of getting a job, but not all of them applied for my specific location.
We did a scavenger hunt to find movies and other items. There were also questions about Blockbuster and the job that were being answered. We also had to play a game. The game started off by the DM saying a movie name, and the next person saying an actor appearing in the film, then the next person would say a movie title with the actor that was just mentioned, after that, the next person mentions another actor in the new movie title mentioned, and so on. We also had to a pitch to the person next to us why they should see a movie that we can think of.
I know that I didn't say or do enough to get myself a job there, but I felt I could have if it was a one-on-one interview. Other people pretty much said what I would have said. I got a couple of words in about something and it doesn't seem like I really messed up, but still, not good enough as few others.
Bottom line, I felt good when I got called in for this interview, but after going through it, I knew it was pointless because I was not going to get a job there. It was said that within 2 days, people who are considered would receive a call. I didn't get one.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Jun 15, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Phoenix, AZ (took a day)
This has to be the single worst interview experience I've ever had. The interview was in a group of roughly 20 people, all of us forming a big circle in the middle of the store. Started off with a Q&A section and intro, the Q&A was ridiculously pointless as most people asked pointless questions and were focusing on volume rather than quality (which apparently management appreciated). Then they asked for a 30 second pitch of a movie to the person next to you. Then we did a scavenger hunt, yes, a scavenger hunt in an interview. Then more Q&A with more pointless questions where people are merely trying to get their face out there. Then they closed with the typical, why you and why do you want the job? No background questions, no behavioral questions, no in depth questions. But apparently those 2 questions were enough for the managers to make informed decisions. Also, whoever got to go last (which unsurprising was normally the same side of the room), was at a huge advantage. Many answers were reiterated, where the latter persons normally just gave more in depth versions of the answers before them (especially on the 30 second pitch). Interview took an hour and a half, but it felt like such a waste of time when you have such a small portion of time to make an impact. I would call the whole process unprofessional, unfair, sloppy, and pointless. I am honestly compelled to file a compliant. It was clear that they were focusing on saving themselves time rather than trying to find the best candidate, more of a reason blockbuster is failing I guess.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Mar 24, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 (took a day)
The manager called for a same day interview he asked me what was my favorite movie and 1 or 2 questions about my previous work history then i was hired.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Mar 2, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2009 in Long Beach, CA (took 1 week)
Basic 5-6 question interview, they looked for personality and people skills.
Interview Questions
Negotiation Details
I was able to negotiate a slightly better then minimum wage.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Jan 15, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in New Baltimore, MI (took 1 week)
Took about a week and interview in person. Asked me basic questions about myself, why I applied and what I thought was good customer service.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Blockbuster
Posted Dec 29, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 in Union, NJ (took 3 days)
I got a phone interview with the distract manager the very next day and then was told to come in for a panel interview the next day and was offered a position.
Interview Questions
Negotiation Details
Didn't negotiate
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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