Blockbuster Customer Service Representative Interview Questions

Updated Sep 1, 2014
Updated Sep 1, 2014
40 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Phoenix, AZ
Anonymous Interview Candidate in Phoenix, AZ
Application Details

I applied online. The process took a day - interviewed at Blockbuster in June 2011.

Interview Details

This has to be the single worst interview experience I've ever had. The interview was in a group of roughly 20 people, all of us forming a big circle in the middle of the store. Started off with a Q&A section and intro, the Q&A was ridiculously pointless as most people asked pointless questions and were focusing on volume rather than quality (which apparently management appreciated). Then they asked for a 30 second pitch of a movie to the person next to you. Then we did a scavenger hunt, yes, a scavenger hunt in an interview. Then more Q&A with more pointless questions where people are merely trying to get their face out there. Then they closed with the typical, why you and why do you want the job? No background questions, no behavioral questions, no in depth questions. But apparently those 2 questions were enough for the managers to make informed decisions. Also, whoever got to go last (which unsurprising was normally the same side of the room), was at a huge advantage. Many answers were reiterated, where the latter persons normally just gave more in depth versions of the answers before them (especially on the 30 second pitch). Interview took an hour and a half, but it felt like such a waste of time when you have such a small portion of time to make an impact. I would call the whole process unprofessional, unfair, sloppy, and pointless. I am honestly compelled to file a compliant. It was clear that they were focusing on saving themselves time rather than trying to find the best candidate, more of a reason blockbuster is failing I guess.

Interview Questions
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Blockbuster

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    The process took a day - interviewed at Blockbuster in July 2011.

    Interview Details

    I heard there were openings at Blockbuster and I applied. About two weeks later, I got a call and was told that I would be a part of a group interview. My first thought was that there would be several people getting a one-on-one job interview, but instead, we all got into a circle and were interviewed sort of on the spot. The people arrived in hopes of getting a job, but not all of them applied for my specific location.

    We did a scavenger hunt to find movies and other items. There were also questions about Blockbuster and the job that were being answered. We also had to play a game. The game started off by the DM saying a movie name, and the next person saying an actor appearing in the film, then the next person would say a movie title with the actor that was just mentioned, after that, the next person mentions another actor in the new movie title mentioned, and so on. We also had to a pitch to the person next to us why they should see a movie that we can think of.

    I know that I didn't say or do enough to get myself a job there, but I felt I could have if it was a one-on-one interview. Other people pretty much said what I would have said. I got a couple of words in about something and it doesn't seem like I really messed up, but still, not good enough as few others.

    Bottom line, I felt good when I got called in for this interview, but after going through it, I knew it was pointless because I was not going to get a job there. It was said that within 2 days, people who are considered would receive a call. I didn't get one.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  West Valley City, UT
    Anonymous Interview Candidate in West Valley City, UT
    Application Details

    I applied online. The process took a day - interviewed at Blockbuster in October 2011.

    Interview Details

    First off, we were given name tags. Then we had to get in a half circle and play this game where we had to start off with one actor and name a movie they were in with another actor, then the next person had to name a movie that that actor was in. So on, so forth. This was awkward. Then we did a scavenger hunt and had to find various items in the store with a group of 5 people. Awkward. Afterwards we were each supposed to tell the four managers why we felt we should be hired, and everyone took their turns one at a time. And I guess we did bad the first time because we pretty much all said we love movies, so they made us do it again. They say it takes 3-10 to process a background check so we will wait, but I doubt I got it cause I was put up to interview with people who had years of experience. I am guessing they were applying for the managerial positions, but I wasn't, therefore this was not fair. They had 20 more people to interview that day and more interview days and were hiring for four stores therefore there were 4 different managers.

    Interview Questions
    • Name and actor in a movie and another actor in the same movie... so on...   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Blockbuster in December 2010.

    Interview Details

    They called me in to interview and had over five people before me. This Was a busy blockbuster and we went into the back room and casually made conversation. The manager hadn't hired anyone at that location yet so this was personal for her and she wanted to make sure it was a right fit. They asked about mu experience and also questions regarding to the job. After that she took me outside and told me to choose an item and sell it to her.

    Interview Questions
    • Please pick an item in the store and try to sell it to me.   View Answer
    Negotiation Details
    I was able to negotiate a wage above minimum because the store manager was close to the district manager and I had previous experience.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Blockbuster in April 2009.

    Interview Details

    I rented movies regularly and was asked to apply. I was a college student and the good thing is they work well with your schedule. unfortunately they do not pay well finding someone to cover your shift is hard. you will only get about 20 hours a week at minimum wage. so my advice is do not apply

    Interview Questions
    • they asked to sell something they found in the office   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Application Details

    I applied online. The process took 2 days - interviewed at Blockbuster in January 2009.

    Interview Details

    1st Day: 1 on 1 interview with manager. Be sure to promote your sales skills. Up-play your ability to promote items and store promotions (taking from your work experience).

    Group Interview: They're looking for your ability to interact and work with others, show that you're a cooperative and attentive team member. They will put forth certain tasks that you have to do with a team member, but the important thing is HOW you accomplish the task (working together), not the end result.

    Interview Questions
    • Are you comfortable selling promotions/products to customers?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Union, NJ
    Anonymous Interview Candidate in Union, NJ
    Application Details

    I applied through an employee referral. The process took 3 days - interviewed at Blockbuster in April 2009.

    Interview Details

    I got a phone interview with the distract manager the very next day and then was told to come in for a panel interview the next day and was offered a position.

    Interview Questions
    • Name the most recent movie you saw and who was the actor. Name a few other films that actor was in if any.   Answer Question
    Negotiation Details
    Didn't negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  New Baltimore, MI
    Anonymous Interview Candidate in New Baltimore, MI
    Application Details

    The process took 1 week - interviewed at Blockbuster in August 2009.

    Interview Details

    Took about a week and interview in person. Asked me basic questions about myself, why I applied and what I thought was good customer service.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online - interviewed at Blockbuster.

    Interview Details

    First interview took place at an open store, with many other potential employees. This 'group interview' is not for the faint of heart, or timid. You must be all in with attention to detail about movies and video games. Then you will be called for a second interview. This one is at another store all together, one on one, with someone that you didn't even see at the first and has no knowledge of what you went through the process before. Then she will tell you that she will call you in a week or so with her decision.

    Interview Questions
    • This was actually a game that was played with the group at the first interview. You are put on the spot and asked about an actor in a movie, then the next person says a co-star and the third person thinks of another in another movie. *This will change depending on the DM*   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Folsom, PA
    Anonymous Interview Candidate in Folsom, PA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Blockbuster in June 2012.

    Interview Details

    I had submitted my application online around May of 2012, I received an email about an open "casting call" interview in June, I went to the interview which included questions about movies and how to sell stuff. I waited almost a month and then I finally received a phone call asking if I wanted to take the job or not. I was hired in the middle of July.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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