Bloomberg L.P. Global Customer Support Interview Questions & Reviews
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Updated Feb 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 11 ratings 
“Average” Interview
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Interview Experience [?] Based on 11 ratings
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| 1–10 of 11 Bloomberg L.P. Interviews | Sort by |
Global Customer Support at Bloomberg L.P.
Posted Feb 26, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 (took a day)
Warm welcome to the office along with several other applicants. Interviewing panel was introduced to us, along with a quick introduction of the company.
The group was broken up into smaller groups where we were asked to introduce ourselves. We were then interviewed in groups, asked questions with regard to our backgrounds, experience, languages spoken, etc. The interviewers were very open with regards to the requirements and expectations for the job, and fielded questions well.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Skills Test, a Presentation and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Feb 10, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in New York, NY (took 3 days)
Applied online on a Monday and received a request for a phone interview on Wednesday, the interview took place on Friday. I spoke to two team members, one who had been in the Global Customer Support department for a year and worked in training and one who worked in the shadowing program. They were both friendly, engaging, and adept at the screening process. They asked questions concerning my background, strengths/weaknesses, interest in the position, and knowledge of Bloomberg and customer service. While I felt our conversation went well, I received an email from HR later in the day informing me that I was not the best person for the role.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Nov 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in New York, NY (took 2 weeks)
I was contacted by the Human Resources department and set up a time for a phone interview within the week. Asked basic background questions and why I was interested in the job. A few days later was contacted again by HR via email to schedule an in-person interview. Went, shadowed for half an hour, then met with 2 higher ups. They asked similar standard interview questions.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Nov 12, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in New York, NY (took 3 weeks)
Process started off well enough. Got contacted for a phone interview, which consisted of many of the same questions listed on this site. Both interviewers were friendly, engaging, and seemed very knowledgable. Thought interview went well and was invited in via email for an in house interview the following week. Met with a current GCUS rep and shadowed him for about 20 min before the interview. Interviewers asked the same questions as the phone interview, yet interviewers were very unprofessional. As mentioned by an earlier review, both seemed like they didn't want to be there. They were playing on their phones, checking time, and constantly looking out the window. Any questions asked to them consisted of one or two word answers. Following interview, both got up without thanking me to come in and left quickly. Emailed HR the following week with no response. Called in and HR said no decision made. Repeated process the following week, and found out I wasn't selected, not surprising. Received validation of this the next day in a rejection email. Process started very well and ended on a sour note due to two young, unprofessional interviewers
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Sep 7, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in New York, NY (took 2 weeks)
First I received an email regarding a phone interview. The phone interview occurred a week later, and it was conducted by a team leader. It lasted 20-30 minutes and general questions were asked such as, "Tell me about yourself," "What do you know about Bloomberg," "Why customer service," etc. It was just to get a basic feel of you so they can determine if you're worthy enough for an in-person interview. A few days later I was invited to an in-house interview for the following week. Upon arriving, I shadowed a current rep. for about 15 minutes to get a feel of the job requirements. (The office space has a beautiful, modern atmosphere with a very transparent culture.) Then I was called into an office where I was interviewed by two different team leaders. One team leader did not seem too happy to be there. I noticed signs of disinterest and annoyance before and throughout the interview process. This team leader's body language, disgruntled facial expressions, and constant fidgeting was extremely distracting. Maybe this person was having a bad day or something. It was unprofessional nonetheless. The other team leader behaved like any other leader should have. The questions asked were basic, general questions similar to the phone interview along with some behavioral questions related to my past customer service experience. Unfortunately a few days later I received the dreaded rejection email. I was surprised considering I thought the entire process proceeded fairly well (minus the disgruntled team leader's jaded attitude). Enthusiasm, a positive attitude, and a strong customer service background are pertinent traits to possess.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Aug 23, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in New York, NY (took 2 weeks)
Started off with a phone interview. I think this is just a screening to make sure that you aren't a totally clueless person and are enthusiastic about the company. That evening I was scheduled for an in house interview for the following week. Their office is great. Very modern, beautiful set up, lots of energy. I was interviewed by a manager and global customer support team leader. I looked over this website before going in and thankfully they asked exact questions that people had listed. ie- why bloomberg? what are your strengths/weaknesses? what is the difference between good customer service & great customer service...
Things went well and I got an email that evening that I will be interviewed by the head director a few days later via phone call since she was located in London. Well, I guess things didn't go so well with her because a week later I got a rejection email! Ohhhh the joys of job hunting! But just staying 100% enthusiastic and pro excellent customer service is key!! good luck.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Jul 27, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 3 days)
I had one interview, in front of two people(the department's manager and a someone that worked in the department). The next day I had a follow-up phone interview with one other manager in a different group.
Interview Questions
Negotiation Details
They tell you all of the supposed wonderful benefits and then at the end throw in the salary.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted May 9, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in New York, NY (took 1 week)
Had a very nice experience with Bloomberg, the process was extremely well organized and efficient.
Started with a 30 minute phone interview consisting of general questions such as "what do you know about Bloomberg?", "what qualities do you think are important to customer service?" Was then asked to come into the office for a 2:1 interview which consisted of many of the same questions and a 15 minute shadowing session with someone already in the customer support position.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Mar 17, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in San Francisco, CA (took 2 weeks)
i was first contacted by email regarding a telephone interview, the next day i was interviewd by a team leader , a few days later i was invited by email to an inperson interview..
upon arrival i checked in . i was told to go upstairs where i waited to be called. they sent a customer support rep to meet me and take me upstairs. i sat with her and listened to a few calls, saw how the computer system works. After about 10 mins a team leader came to get me and we went to a conference room where i was interviewed by the team lead and a manager.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Global Customer Support at Bloomberg L.P.
Posted Mar 15, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took a day)
Phone interview with a recuiter.
Questions:
*Tell me what you know about Bloomberg?
then the recruiter asked for me to review my past positions
*What does customer service mean to you?
*How many help desk phone calls do you handle a day?
*What type of help desk phone calls do you take?
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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