Bloomberg L.P. Global Customer Support Interview

Interview Details – First I received an email regarding a phone interview. The phone interview occurred a week later, and it was conducted by a team leader. It lasted 20-30 minutes and general questions were asked such as, "Tell me about yourself," "What do you know about Bloomberg," "Why customer service," etc. It was just to get a basic feel of you so they can determine if you're worthy enough for an in-person interview. A few days later I was invited to an in-house interview for the following week. Upon arriving, I shadowed a current rep. for about 15 minutes to get a feel of the job requirements. (The office space has a beautiful, modern atmosphere with a very transparent culture.) Then I was called into an office where I was interviewed by two different team leaders. One team leader did not seem too happy to be there. I noticed signs of disinterest and annoyance before and throughout the interview process. This team leader's body language, disgruntled facial expressions, and constant fidgeting was extremely distracting. Maybe this person was having a bad day or something. It was unprofessional nonetheless. The other team leader behaved like any other leader should have. The questions asked were basic, general questions similar to the phone interview along with some behavioral questions related to my past customer service experience. Unfortunately a few days later I received the dreaded rejection email. I was surprised considering I thought the entire process proceeded fairly well (minus the disgruntled team leader's jaded attitude). Enthusiasm, a positive attitude, and a strong customer service background are pertinent traits to possess.