Blue Cross and Blue Shield of North Carolina Interview Questions & Reviews
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Updated May 19, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 14 ratings 
“Average” Interview
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Interview Experience [?] Based on 14 ratings
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| 1–10 of 14 Blue Cross and Blue Shield of North Carolina Interviews | Sort by |
Customer Service Professional at Blue Cross and Blue Shield of North Carolina
Posted May 19, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 in Winston Salem, NC (took 2 days)
I applied on BCBSNC.com. Once I applied, I had to take an assessment within 48 hours to be considered for the position. I immediately took the assessment, which took around an hour, and passed. Within a few days, I received a call from a Team Leader at BCBSNC - she asked me two questions. I remember one of the questions was "why do you want to work for BCBSNC"? Within a few more days, I received an e-mail inviting me to an interview that would take two hours and include an interview with a HR rep, Team Leader and a Manager. I was asked lots of detailed questions about specific instances of various scenarios in my past employment. At the end of the interview, I was told that I would receive an e-mail by the end of the upcoming week, either inviting me to Open House or saying I didn't get the job. I did receive an e-mail late the next week inviting me to Open House. Open House consisted of watching a few PowerPoint presentations, meeting more of the management and training staff, taking a tour of the facilities and a chance to ask any questions - also had refreshments. At the end of the two hour Open House, we were all offered positions as Customer Service Professionals - probably 12-15 people total. We were given offer letters to take home and consider and asked to call HR to either accept or decline the offer.
Interview Questions
Negotiation Details
I didn't negotiate, I felt my offer was fair.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Blue Cross and Blue Shield of North Carolina Customer Service Professional Interviews
Helpful Interview?
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No
Inappropriate?
Customer Service at Blue Cross and Blue Shield of North Carolina
Posted May 5, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Durham, NC (took 4+ weeks)
After filling out an application it took a few months for a phone call. Once I got a phone call for the first interview the process only took 30 days from interviews, tours, drug test and background screening, and offered the job. If you're interviewing make sure you are confident, customer driven and willing to go the extra mile.
Interview Questions
Negotiation Details
Not much room to negotiate. Either you accept the offer or you don't.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Blue Cross and Blue Shield of North Carolina Customer Service Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Internal Auditor at Blue Cross and Blue Shield of North Carolina
Posted Apr 11, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took 5 days)
Email from human resources requesting answer to various questions
Phone interview with hiring manager
Office interviews with hiring manager, lateral manager, and their boss (3 hours)
Phone interview with human resources
Background screening form from human resources
My perception of the office was that it was entirely locked and secure. I asked to meet someone who would be a coworker and they said they couldn't deviate from the prescribed human resources process. I think that is a red flag. I was asked my salary expectation in the initial email from human resources and only after 7 hours of time spent interviewing and traveling to the office did I find out that they were not willing to pay that salary. The human resource person offered to email me benefits information and never did. I was told I would be called for an interview for another position and that didn't happen either.
Interview Questions
Other Details
The interview consisted of a Background Check, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Analyst at Blue Cross and Blue Shield of North Carolina
Posted Dec 28, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
The STAR Interview process was used to conduct three separate one on one interviews. Interviewee is asked to describe an actual Situation or Task, the actions taken and the results achieved. Interviewers included the hiring manager, a peer of the hiring manager and an individual currently in the position. In addition to the one on one interviews, a phone interview was held with an HR representative. The STAR interview process was also used during the phone interview. The HR representative provided an excellent overview of the organization and the company benefit package. Total interview time was approximately 4 hours over two days.
All interviewers created both a professional and welcoming atmosphere. Overall it was a very positive experience.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service at Blue Cross and Blue Shield of North Carolina
Posted Nov 2, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2011 (took 2 days)
Used employer's website to apply for customer service job. Completion of employment application took 30 minutes and also downloaded resume to company. Made arrangements for skills testing. Skill testing consisted of typing test, memory test, accuracy, basic math solutions. Testing lasted 2 hours. If you passed all parts, you would be interviewed. Interviewed for 1 hour. Informed that I would be contacted for 2nd interview within 2 weeks. Inquired about the 2nd interview and was informed that all of the positions had been filled.
No job offer would be forthcoming.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Skills Test, an IQ/Intelligence Test and a 1:1 Interview.
More Blue Cross and Blue Shield of North Carolina Customer Service Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Program Manager at Blue Cross and Blue Shield of North Carolina
Posted Sep 8, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2010 in Chapel Hill, NC (took 2 days)
Culture: Highly political
People: Friendly
Office: Nice
They use the STAR format, Situation, Approach, Result. Interviewed with four people for one hour each. Advice - practice stating a situation in 1 min, the approach you took to solve the problem or issue in 2 min (step by step) and the positive result in 1 min.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Professional at Blue Cross and Blue Shield of North Carolina
Posted May 2, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2011 in Durham, NC (took a day)
I did a online app, personality test, call center simulation. I was emailed about an interview. I got there and it was a room of about 10 other interviewees. There were 3 other time slots that day, so I assume there were about 40-50 total interviewees. I was a bit concerned after that because I didn't know how many openings they had. Beating out 10 people is extremly dificult, but 40-50, I dont know. It took me 2 hours start to finish. I did three 1-1 interviews, one with a HR person, one with the Team Lead and one with a Manager. It wasn't as formal as I thought it would be. They each asked standard targeted selection questions. (EX.Tell me about a time when... Decision making, leadership, Irrate customers, etc.) My HR person seemed a bit annoyed, but the Team lead and Manager were great.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Personality Test, a Skills Test, a Presentation, a Group/Panel Interview and a 1:1 Interview.
More Blue Cross and Blue Shield of North Carolina Customer Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Professional at Blue Cross and Blue Shield of North Carolina
Posted Mar 30, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took a day)
intervieww process is pretty staright forwarward alot of behavioral and situational questions
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Skills Test, a 1:1 Interview and a Phone Interview.
More Blue Cross and Blue Shield of North Carolina Customer Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Communications Program Manager at Blue Cross and Blue Shield of North Carolina
Posted Feb 17, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Chapel Hill, NC (took 2 weeks)
BCBSNC does "target selection" interviews, which consist of a bunch of situational questions. Some folks stick to it, and others do not. I found the canned questions to be incredibly silly, but I appreciated the subsequent questions and conversation I had with my manager.
Interview Questions
Negotiation Details
Yes. I negotiated. They came to me with an incredibly low offer. I turned it down, and they came back to ask me how much I needed. Ultimately, I got what I asked for.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Professional at Blue Cross and Blue Shield of North Carolina
Posted Jan 24, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Durham, NC (took a day)
Pretty straight forward. i did three 1:1 interviews in a rotation on the same day. they ask behavioral pointed question, and want answers to be very detailed and specific with outcomes and end results of your past behavior in employment settings. for example they may ask.. tell us a time when you you could not address someone's problem with a resolution. they want you to go into detail about the situation what actions you took and the over all outcome.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Skills Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
More Blue Cross and Blue Shield of North Carolina Customer Service Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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