Blue Shield Of California

  www.blueshieldca.com
  www.blueshieldca.com

Blue Shield Of California Interview Questions

Updated Nov 17, 2014
Updated Nov 17, 2014
54 Interview Reviews

Interview Experience

Interview Experience

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18%
14%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Blue Shield Of California.

    Interview Details

    Applied online through Indeed.com; was called by main office in San Francisco, CA. They did an interview over the phone. Then called back to do a "mock" call as if I were in a call center answering customer questions. Went on-site for an interview that was panel style. I was interviewed by two supervisors in a room with multiple stations where others were being interviewed. Very few questions were asked (at this point they just wanted to see if they liked me). The actual interview was a little stressful because you can see and hear other candidates interviews taking place around you.

    Interview Questions
    • The management says they are being interviewed by you as much as they are interviewing you... then expect an answer. I just said they were doing good so far.   Answer Question
    Negotiation Details
    There is zero negotiation on wages, they are set and will likely not increase for years. Management made this very clear.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Senior Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 6+ weeksinterviewed at Blue Shield Of California.

    Interview Details

    I was already a contractor--they love "trying you on for size" when I applied for a FTE position. I had already worked with most people I was interviewing with so it was so of a no brainer they had the need, I had the skill set. People there aren't overly intelligent, they tolerate mediocre work. If you can have a good conversation with the hiring manager (not really about your skill set) chances are they will hire you based on who they like. Again they are a company of homegrown managers; which means most don't have any real skill or leadership training--and even if they do--they'll do what it takes to survive.

    Interview Questions
    • I can't say I have gotten one during my interview. But, I have interviewed several people since joining the company and in a more senior position a question would be what would you accomplish in the first 60-90days. If they don't ask you then you should ask them what is their expectation of you to accomplish in that timeframe. I guarantee it is totally unrealistic of someone walking in the door. Let that be a red flag to you of what more is to come.   Answer Question
    Negotiation Details
    There wasn't much to negotiate I was offered the highest bonus % and salary for my paygrade.
    Ask for the range for the pay grade.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3. 1 person found this helpful  

    Supervisor Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied through an employee referral. The process took 3+ weeksinterviewed at Blue Shield Of California in December 2013.

    Interview Details

    Interview process seems to take a long time from start to finish. Not sure if is due to coordination of all parties, but delays sometimes makes it not worth it if you are looking for a job and currently unemployed. A more timely response is warranted. Also seemed like they were not prepared for the interview as a whole. The questions didn't seem well thought out pertaining to what they were hiring for.

    Interview Questions
    • How do you feel you can change Blue Shield of California processes. This has expectation that you know what the processes are. Seems like a question for internal only employees.   View Answer
    No Offer
    Negative Experience
    Average Interview
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  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Blue Shield Of California in September 2013.

    Interview Details

    First you get a call from HQ in San Franscisco and it will be a phone interview. They will call you back again for a mock sales call at a later date. If you pass these obstacles you will be invited to a live interview that is panel style. You will interview at a station with multiple others in the same room. Try not to get distracted by the other interviews going on, you have two supervisors focusing on your ability to stay focused and precise.

    Interview Questions
    • How well do you handle confrontation? This seems like a simple question, but the job entails dealing with lots of confrontation with customers and vendors. You need to be prepared to be screamed at, threatened and belittled. This is truly the question they are asking: How well do you take being verbally abused on a regular basis?   Answer Question
    Negotiation Details
    No negotiations. Blue Shield will tell you what you will be paid and your set schedule. They tell you all this during the interview process and expect you to either accept or decline at that point. They will also tell you that training is 15 weeks long and you cannot miss days. Finally, they will inform you that you will be on an accelerated audit schedule that will determine if you pass the training or not.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Senior Administrative Assistant Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took a weekinterviewed at Blue Shield Of California in August 2013.

    Interview Details

    recruiter was enthusiastic and seemed to love being there after a year

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Custom Contract Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied through other source. The process took a weekinterviewed at Blue Shield Of California in July 2013.

    Interview Details

    Great interview process. Fantastic interactions and multiple interviews, including phone, face to face and personal interactions. The "re-org" interview to retain my job, I had already earned didn't serve me well. I didn't get the job. They asked me trick questions, and questions designed to fluster me, because they already had a plan. I was not part of that plan, I would learn later. I think it just toughened me up for later life.

    Interview Questions
    • When they asked us to "reapply" for our position, before laying off around 6 employees, they asked me about the process of application submissions, and completing a template in a standing in line completion process.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Clinical Program Manager Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Blue Shield Of California in May 2013.

    Interview Details

    Interview quick informal to the point. Questions were relevant. Communications with BSC manager & contracted company for 6mos job as speedy & helpful. Up to date with hiring process & registration.

    Interview Questions
    • Have you ever done this job? What makes you think you can do this job?   View Answer
    Negotiation Details
    Pretty simple. The Senior Manager/also the hiring manager called me, offered me the job, told me about the salary (very good pay) and, was more than happy to have me start ASAP.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Intermediate Business Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Blue Shield Of California.

    Interview Details

    An internal recruiter reached out to me. Shortly after a phone screening with the recruiter and submitting my resume and cover letter, I had a phone conversation with the hiring manager. I was called in for a panel interview with the team, then a face-to-face with the hiring manager and her immediate supervisor (a total of six individuals).

    Interview Questions
    • Give me an example of when you faced a difficult situation at work. Could be project related or a relationship with a co-worker. What was the issue? How did you deal with it? What was the result?   Answer Question
    Negotiation Details
    Offer was delivered over the phone by the recruiter. Base salary along with bonus and company benefits were explained.
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Lodi, CA
    Anonymous Interview Candidate in Lodi, CA
    Application Details

    I applied online. The process took 1+ weekinterviewed at Blue Shield Of California.

    Interview Details

    I applied online and got a phone call from the recruited about 10 days later saying they wanted to interview me with their panel of supervisors. Did not have a phone interview or 1:1 interview as I believed I have had enough credentials to get the job. After the interview, i thought I did great and even had praise from one of the panel supervisors. However, about 4 days later they called me and told me they are going to move forward and promote someone from within for the possition. I think it's kind of a waste of time if they already had someone in mind from within. It's alot harder to compete.

    Interview Questions
    • Behavior based questions. Action and Result orientated interview.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Senior Administrative Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Blue Shield Of California.

    Interview Details

    Started with a tem agency which had their own interview process then sent me in to interview for the specific job.

    Accepted Offer

See What Blue Shield Of California Employees Are Saying

5 people found this helpful

 Current Anonymous Employee

Pros: “- Not for profit/mission driven organization; "2% pledge" - returning profit/income in excess of 2% returned to customers or invested in Blue Shield's foundation; embraces health care…” Full Review

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