Bonneville Power Help Desk Analyst II Interview Questions

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Help Desk Analyst II Interview

Anonymous Interview Candidate  in  Portland, OR
Anonymous Interview Candidate in Portland, OR
Application Details

I applied through a staffing agency. The process took 4+ weeks - interviewed at Bonneville Power in May 2010.

Interview Details

Found job posted with Contracting agency. Submitted resume for first screen to them. The contracting agency then screens their applicants and sends 1-3 candidates to Bonneville's Contracting Officer for screen. The CO may get submissions from 3-4 different agencies, then selects 3-4 for the Hiring Manager to interview. The hiring manager does a phone screen first, then if the candidate passes the phone screen, is invited (through the contracting agency) for a 1:1 interview. Due to security requirements, the candidate is escorted 100% of the time while on the property. If selected, the candidate has to fill out a Security Background Investigation form that gives the agency the information needed to perform a full National Agency Check Investigation (NACI). While that process is on-going, A clean Local Agency check allows the accepted contractor to get a temporary badge that allows limited access to the building(s) that they require. If the accepted contractor cannot pass the Local or National Agency check, they are released due to non-qualification. If you have anything on your record that may be of concern, put it down on the form! Just because you have something on your record does not mean that you will not be hired, but concealing it will cause an immediate termination when it is found.

Interview Questions
  • Tell us how you handled a difficult customer/situation in the past.   View Answer
  • How would you diagnose a customer's inability to print on their network printer?   View Answer
Negotiation Details
No negotiation, other than possibly advising them of previously scheduled vacations and asking for the time off (was not a problem). As a Federal Agency, they have standard pay levels and contractor rates under the "prevailing wage" system.
Accepted Offer
Positive Experience
Easy Interview

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