I applied online and interviewed at Boots.
Interview Details – The application is made online and after the initial information is entered (e.g. cv, refereees, personal information) I got an email to do a questionnaire. If you pass this, your information is passed onto the store to assess your suitability for the role and then you get invited for an interview. My interview lasted 1 hr but they usually say 45 mins. Firstly, it was questions about my availability and confirming personal details. Secondly, there were questions about why I am a good choice for this role/why i wany to work for boots/a time when I helped someone before they asked/how to make peopl comfortable etc etc....standard retail interview questions. Then we went to the shop floor and the interviewer asked me about how I'd approach an unsure teen in regards to hair products and what I would recommend for variousthings such as if she wanted glossy hair. Then i discussed a product I really liked with her. After this she wanted to see how I communicate with customers so I had to go up to customers to chat to them and help them about products but the shop was pretty empty so I only had 1 awkward conversation about toothpaste with a confused lady but the interviewer told me that she could see I wqs confident. And lastly I had to tidy up a shelf. The interview was very informal and we chatted about our lives and the interview got interrupted several times by clinique counter lady, dior representative and many customers. But I stay comfident and chatty so she liked that. Got a call 5 days later offering me the job.
Interview Question – Interact with customers in the shop was most difficult as there were not many people in the shop who needed help. Answer Question
Negotiation Details – There was no negotiation
I applied online and the process took 4 days - interviewed at Boots in October 2013.
Interview Details –
I applied online through indeed.com for a job at boots and saw a Christmas Temp'. Although this wasn't the position I was hoping for, I proceeded to make an application form. Only a few days later and I received an email asking to decide on an interview date. As this was my first interview I was very nervous, but my kind interviewer made a great effort to ensure that the process was relaxing for me.
Questions that were asked included help I have offered to someone that I didn't know, a staff member, and situations that I have worked in as a team. Also, questions were asked about customer service and care, such as times I have gone out of my way to make a customer feel valued. - Try to include responses that are directly linked between your actions and how they translated into a positive experience for the customer.
I hadn't actually had any retail experience, which was one of the questions asked, but I was able to say that I am a quick learner and feel I have a skill set that would contribute to the Boots team. As to why you would work at Boots, state that they are respected and valued on the high street, and clearly train their very kind and helpful staff well - they want you to feel passionate about working for them as part of their team.
They also asked about how I would deal with different customers, whether they were pleasant or angry. Remember that the customer is the most important and that you have to try and ensure that they have the best shopping experience by being pleasant, supportive and polite. They will also ask you your opinions on customers who are confused or confident. I said that confused customers show despondency by reading the signs and looking at a range of goods, whereas confident customers are direct and appear to have a goal.
Due to my responses to each question I was offered a job as a Customer Assistant on the shop floor. But, following this I was asked if I had been prompted to think about a specific item that I wanted to talk about. This is a crucial part of the interview, as it allows you to offer unique skills with regards to selling, and translate a passion you may have for it. As such, I had written down, practised and rehearsed information about my chosen product from Boots.com prior to the interview, and the interviewer was very pleased with my response.
This lead me to be offered a consultancy position, and have a 'shop floor' assessment, where the interviewer would be watching my communication and people skills with customers on the shop floor. Although I was very nervous, once again the interviewer reassured me, as they were simply looking for an ability to deal with customers well. This may seem a daunting task, but rest assured it is just talking to customers, as you were not expected to know everything about products.
On the shop floor I saw a young woman who appeared confused whilst trying to purchase fragrance for her Grandmother, who I approached and offered assistance to. What I was able to immediately think of is that her Grandmother would definitely know - and most likely have used before, known brands (Dior, Chanel, Yves Saint Lauren, etc), which helped to refine the choice of products at hand. We tested a few of the products and spoke about their aesthetics too. After a short while she decided on the product we spoke about and made a purchase.
I secured my job and start within the next few weeks. I hope that this has been helpful to you and wish you the best of luck with your interview and job application process!
Negotiation Details – If they ask you what days you can work, always appear free and reliable where you can work on any day that they may require, as they are looking for an applicant who is available.
I applied online and the process took 2 weeks - interviewed at Boots in October 2013.
Interview Details –
I applied online, completed online assessment test. Got email to pick interview time slot, I chose and date was set.this was the first interview I had got after months of applying for various stores. I checked out the store a couple of days before as I wasn't familiar with it and its location. interview took the full hour as they suggested in email. got asked LOADS of questions, all your usual why do you want to work for boots, what can you bring to the team. then a lot of teamwork questions then sales questions.
tell me about a time you worked well in a team,why is teamwork important,
what have you done to raise morale in a team,
how do you make people feel comfortable around you that you don't know,
how do you get to know your workmates,
tell me about a time you worked under stress,
how would you increase sales,
tell me about a time you exceeded a customers expectations,
tell me about a time you helped a customer without them asking for help,
tell me about a product you are passionate about-sell it to me.
there was so many more I can't even remember it seemed to go on forever! then I was brought onto shop floor and told to go interact with customers and I would be watched, so I did. left doing that for about 10minutes then brought back to office where I got feed back and basically got offered the job! I had to wait to get official offer once it was cleared with my interviewers superior. I wrote this review because as I was doing my research for this interview I found some very useful advice on this site so im now returning the favour. my advice is do your homework. visit the store to get an idea of the layout and size. be confident, friendly and honest. don't be false as I found my best quality from the feedback I received was how genuine I was.
Interview Question – Tell me about a time you made a mistake? What did you learn from it? Answer Question
I applied online and the process took a day - interviewed at Boots in September 2013.
Interview Details –
Applied online around three weeks ago and was invited to interview for phone a few days after applying. My interview got off to a bad start as they kept me waiting almost 30 minutes in their staff canteen where I felt I wasn't important, neither was my interview. I was eventually asked into the interview where they began with routine questions e.g. what hours I could work.
I was asked around 6 questions such as, how I have gone out of my way to help someone when they haven't asked for help, how I have adapted to a new situation or a difficult situation, a time I think I provided great customer service, why I applied for the role. I was then taken onto the shop floor, into the haircare area and was asked how I would help a confused looking teenager who has been lifting up several products to look at. I was then asked how I would help a lady who was a regular user of a shampoo but found it didn't make her hair glossy. After this, I was given a 'Soap & Glory' hand cream and was asked to go talk to customers about this product to see how I interact with customers I suppose.
I was told it would take up to two weeks to hear back on whether I'd been successful and this would be through email.
Interview Question – I found that it was difficult to approach customers to talk about the hand cream as I wasn't in a Boots uniform obviously so found customers didn't have much time for me. Answer Question
I applied online and the process took 1 week - interviewed at Boots.
Interview Details – Applied online via the boots website. There's a test assessing on your customer service ability and team work skills which can be passed with a bit of common sense
Interview Question – What product area/products do you think people want to be left alone or asked if they need help View Answer
Negotiation Details – No negotiation on salary, negotiation on hours and working days
I applied online and the process took a day - interviewed at Boots in January 2013.
Interview Details – Quite a rapid process it was ok but not great and I didn't ge the job even though I tried my best wouldn't recommend it although might be ok for some. If you're interested in health and beauty it could be worht a try
Interview Question – How old are you? Answer Question
I applied online and the process took 2 weeks - interviewed at Boots in May 2012.
Interview Details – Asked scenario based questions in an office with a team manager. This is regarding customer service experiences and dealing with typical retail situations. For example, a situation you had to deal with a difficult customer, or how you persuaded a customer to buy a product they did not have the intention of buying. Then taken out onto the shop floor to see how you interact with customers and demonstrating a fragrance.
Interview Question – Difficult remembering scenarios you have been in the interview, so have some in mind. Ver easy if you are sociable and friendly. Just need to prove that you have strong rapport building skills and experience in previous retail environments. Typical retail questions so no surprises really. Just be prepared to talk to customers or demonstrate your customer service skills on members of staff on the shop floor. Answer Question
Negotiation Details – Not long, and got a call within the week.
I applied online and the process took a day - interviewed at Boots in August 2009.
Interview Details – After I applied online, I was asked to come into store for a formal interview. The interview consisted of questions and tasks that would demonstrate sales and customer service abilities, such as handing out forms to customers etc. With regards to questions you were introduced to a possible scenario and asked how you would tackle this efficiently and effectively, whilst trying to ensure a sale.
Interview Question – Why should I employ you? Answer Question
Negotiation Details – No negotiation
I applied through an employee referral and the process took a day - interviewed at Boots in November 2010.
Interview Details – competancy based interview and then problem-solving exercise
Negotiation Details – Not much negotiation, personally needed to relocate so offer not pushed
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