I applied online. The process took 2 weeks. I interviewed at Boots (Bristol, England) in May 2012
Interview
Asked scenario based questions in an office with a team manager. This is regarding customer service experiences and dealing with typical retail situations. For example, a situation you had to deal with a difficult customer, or how you persuaded a customer to buy a product they did not have the intention of buying. Then taken out onto the shop floor to see how you interact with customers and demonstrating a fragrance.
Interview questions [1]
Question 1
Difficult remembering scenarios you have been in the interview, so have some in mind. Ver easy if you are sociable and friendly. Just need to prove that you have strong rapport building skills and experience in previous retail environments. Typical retail questions so no surprises really. Just be prepared to talk to customers or demonstrate your customer service skills on members of staff on the shop floor.
I applied online. The process took 3 weeks. I interviewed at Boots (Glasgow, Scotland) in Sep 2018
Interview
Following an online application and assessment, I was invited for an interview at the store. The manager was absent and a colleague was standing in. There was no room reserved for my interview and they didn't really seem to be expecting me. The interview was carried out in a back stockroom area surrounded by boxes. In my opinion, the member of staff did nothing to make me feel at ease, quite the reverse., I'm afraid. I don't believe she had read my application.. I completed a short 1:1 interview after which I had to go to the shop floor. Despite having been told to prepare a product of my choice, I was instead given a different product in which to try to interest customers.
Interview questions [1]
Question 1
Give a specific example of when you faced a challenge within a team and what you personally did to overcome it.
I applied online. The process took 1+ week. I interviewed at Boots (Solihull, England) in Jun 2018
Interview
Arrived early so was invited to wait in the staff room, was greeted by a lovely lady, fairly young I’d say 20’s who was the assistant manager for the beauty department.
Interview: photocopied passport (so remember to bring it), asked me customer-orientated questions and experiences I have had with customer/ situations I have been in.
Very relaxed and I felt so comfortable at this interview, I’ve had many interviews before but this one was definitely the best. Didn’t have to go on shop floor even though the email said I would.
Also I had applied to boots twice prior to this but never got an interview so keep applying you’ll get there :)
Interview questions [2]
Question 1
Tell me about a time you handled a difficult customer
test, interview - general questions then onto the shop floor to fish for customers, asked about who perfume i would choose for different age groups. was easy and very relaxed
Interview questions [1]
Question 1
Pick a perfume for a young girl and why did you pick it
