Boots Interview Questions in Nottingham, England

Updated Aug 9, 2015
8 Interview Reviews

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  1.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Nottingham, England (UK)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at Boots (Nottingham, England (UK)) in August 2015.

    Interview

    The manager was 30 mins late but she was very nice and made a conscious effort to make me feel comfortable. First she told me a bit about Boots and the perks of working for them. Then she asked a few scenario questions which have been listed in other reviews here (Why boots? Tell me a time where you've helped a difficult customer. Tell me a time where you've gone out of your way to help a customer etc.). After this we went to the shop floor and I was asked to approach customers and offer them help. Then I had to try and sell the manager a product of my choice, as described in the email before the interview. Then we walked back upstairs and she asked if I had any questions. The actual interview took over an hour, so be prepared to overrun!

    Interview Questions

  2.  

    Customer Service Advisor Boots Head Office Interview

    Anonymous Interview Candidate in Nottingham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England (UK)) in April 2015.

    Interview

    At first I applied online which is typical Boots process (would recommend a tailored CV for the role) as they get many applicants and you need to stand out from the crowd. The second stage was a telephone interview which lasted around 15 minutes. This consisted of a fake phone call with a customer complaint and I was tasked to deal with this in a positive way. Within 48 hours I heard back and I was invited for my interview at the customer support centre and Boots head office. This consisted of three stages: face to face interview, telephone exercise and finally a email exercise which needed to be completed within half an hour. Face to face interview: if you have been through a interview process you shouldn't be shocked by your interview. It's the basic competency based questions 'why boots' etc. if you have never had a job or interview before it would be good to prepare answers from your day to day life or college experience. Telephone exercise: if you have passed the telephone interview stage this should be quite a easy task as it draws on your previous telephone interview. Be polite, the customer is ALWAYS right and never tell a customer to calm down. Email exercise: you will be given a laptop with three fake customer emails on the screen. You will firstly need to prioritise the emails by the most important. After that you will need to answer the emails in the best way you see fit.

    Interview Questions

  3. Helpful (1)  

    Human Resources Coordinator Interview

    Anonymous Interview Candidate in Nottingham, England (UK)
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Boots (Nottingham, England (UK)).

    Interview

    It was 1h competency based interview, where I was asked to present the examples of my past experiences that show the competencies required for my role. the interviewers were very nice and expressed interest in my answers. The questions require very detailed and structured answers, so it was helpful that I prepared various examples in advance to later pick the relevant answers.

    Interview Questions

    • As I prepared various examples, I was not surprised with any questions.   Answer Question
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  5.  

    Assistant Marketing Manager Interview

    Anonymous Employee in Nottingham, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 7+ weeks. I interviewed at Boots (Nottingham, England (UK)) in October 2014.

    Interview

    Applied direct with cv and covering letter after seeing vacancy advertised on Boots careers. Contacted by a recruiter, who suggested I consider a different vacant role instead of the one I'd applied for. Said I wanted a marketing role. Invited to a first round interview, which include a maths and competency test, as well as a competency based interview, and CV walk through. Invited to a second interview approximately 2 weeks later with a different, more senior manager.

    Interview Questions

    • Give an example of when you challenged the status quo at work   Answer Question
  6.  

    Finance Interview

    Anonymous Employee in Nottingham, England (UK)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ months. I interviewed at Boots (Nottingham, England (UK)) in February 2014.

    Interview

    1. application 2. online test 3. telephone interview 4. interview- based on 2 group assessments, in a big group and small group, scheduling a line managers diary, as well as choosing a new product for boots to sell out of 4 products and why. Role play- given a new store to open in different locations, sales information, rent, expenses etc provided, you have to choose the right store and why, informing the manager on your decision. interview was very relaxed, asked questions similar to the phone interview.

    Interview Questions

  7.  

    Customer Advisor Nottingham Support Office Interview

    Anonymous Employee in Nottingham, England (UK)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England (UK)) in January 2014.

    Interview

    Customer Advisor at the Nottingham Support Office. Interview last approximately 2 hours and include 3 stages. 1. One to one interview with hiring manager/ call centre manager. The manager ask questions that is expected to be answered in as much details as possible providing your past work experience examples. The manager will explain instructions at the beginning of the interview what he/she might be interested to hear in your answer and that you would be able to ask questions at the end of the interview. 2. Phone exercise/skills test. You will be given instructions and the hiring manager/call centre manager will explain to you what will be involved in this part of the interview and what you have to do. Essentially you will have to answer two phone calls (the hiring manager will call you) and resolve the issues/complains in professional manner. 3. You will get a number of emails you will have to respond to in a set period of time. I can honestly say this was one of the most enjoyable job interviews I have ever had. It was conducted in a positive, professional but relaxed manner. Both of the hiring managers/call centre manager I have met on the day made me feel very welcome. In fact over all atmosphere of the call canter was positive, staff smiling. I must point out that I noticed that it was a great mix of people working at the centre. You have to remember it is not only the company do the interview to see if you have the skills and are right person but we as the jobseekers also have to feel comfortable working for a company and see ourselves fitting in. If you are naturally love customer service and are polite, friendly and sympathetic nature who can resolve issues efficiently in professional manner this job is for you. Last point both of the hiring managers / call centre managers had a good, firm but not over powering handshake. You can tell a lot by a persons handshake.

    Interview Questions

    • The questions were not difficult or unexpected however the telephone task was a little more difficult but perhaps I was nervous at that point.   Answer Question

    Reasons for Declining

    I got offered work-placement in my field the same time so it would clash but I will defiantly reapply once that is complete.

  8.  

    Cosmetic Technologist Interview

    Anonymous Interview Candidate in Nottingham, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Boots (Nottingham, England (UK)) in January 2014.

    Interview

    It is really easy, it is more like a chat with friends due to the ridiculously high turnover. First time you will turn up with some others and do a group exercise and they will assess you on communication and teamwork skills to see how well you fit in. The second part is just having a chat with one of the managers, not so much about what you have done as they wont understand it.

    Interview Questions

    • What do you know about our current range of products?   1 Answer

    Negotiation

    Easy, I did this through HR over the phone.

  9.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Nottingham, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at Boots (Nottingham, England (UK)) in September 2012.

    Interview

    One-to-one interview, shop floor competency questions, shop floor tasks.

    Interview Questions

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