4.2 of 5 86 reviews Los Altos, CA 500 to 999 Employees

Box Customer Support Interview Questions & Reviews

Updated Dec 4, 2013
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No Offer

Negative Experience

Customer Support Interview

Anonymous Interview Candidate
San Jose, CA

I applied online and the process took 5 days - interviewed at Box.

Interview Details – There were separate recruiters who contacted me for the interview, and actually conducted the phone interview. My interactions with both revealed that they were not listening to me and my specific set of experiences - rather, I felt they were simply listening for buzz words. From this, they concluded that I was not qualified for the training position that I applied for but tried to get me to interview (again) for a entry-level tech support position.
There was no attempt to contact me for a follow up to let me know the original position had to closed, and when I replied that I felt I was over-qualified for the support position, they simply ended our interaction with a "I'm sorry you don't want to work here. Good luck."

Interview Question – We did not even get into any experience based questions.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Customer Support Interview

Anonymous Employee
Palo Alto, CA

I applied through an employee referral and the process took 1+ week - interviewed at Box in September 2009.

Interview Details – I was referred to by an internal employee. This company takes great pride in its recruiting efforts as it has grown tremendously over the past 3 years. I remember my in-depth interview with the Founder where He gave me his outlook on my position and his mission for me.

Interview Question – How would you diagnose upload issues in   View Answer

Negotiation Details – Yes, you can negotiate on any offer.

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