Bright House Networks
3.4 of 5 122 reviews
www.brighthouse.com East Syracuse, 061 50 to 149 Employees

Bright House Networks Interview Questions & Reviews

Updated Jul 7, 2014
All Interviews Received Offers

Getting the Interview 

53%
37%
5%

Interview Experience 

64%
20%
16%

Interview Difficulty 

Average Difficulty
30 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Customer Care Professional Interview

Customer Care Professional
Ind Harbor Bch, FL

I applied online and the process took 4+ weeks - interviewed at Bright House Networks in February 2014.

Interview Details – Initial contact is over the phone and a screening process. Then if they're interested they have you attend a large gathering with about 2 dozen other candidates. You're then individually interviewed first by a supervisor then a director and if the director likes you they'll start your background paperwork and send you home with drug test paperwork for you to complete in the next 48 hours.

Interview Question – Can you work a non typical schedule?   Answer Question

Negotiation Details – Fine, they call you after about 2 weeks after your background clears and give you a formal job offer including the pay scale.

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Accepted Offer

Negative Experience

Very Easy Interview

General/Inbound Sales Interview

General/Inbound Sales

I applied through other source and the process took 2+ weeks - interviewed at Bright House Networks.

Interview Details – my town had a job fair and the hr was there and gave me the opportunity to apply last minute and gave me an interview i was the last one hired out of 500 interviews

Interview Question – why would you like to work for our company?   View Answer

Negotiation Details – do not take the job if this is the only income thats going in to your home most likely my situation will happen to other waste of time

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Professional Interview

Customer Service Professional
Auburndale, FL

I applied online and the process took 2+ weeks - interviewed at Bright House Networks in May 2012.

Interview Details – I applied online, and was called within 2 weeks for an in-person interview. I met with two Managers, then the Call Center Operations Manager, who was very nice. I took my drug screening that day immediately after my interview, and was called to start later that week. The whole process was very quick.

Interview Question – VERY typical questions: tell me about a time when you handled a difficult customer, what should you say to an upset customer, what is the 'right' answer for any customer, etc...   Answer Question

Negotiation Details – I was not in a position to negotiate.

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative
Riverview, FL

I applied online and the process took 1 week - interviewed at Bright House Networks in February 2014.

Interview Details – I have received an email, and applied the same night. Then the next day I had received an email for the assessment which I passed and ended up getting a follow up call the next morning for a phone interview. She ended up calling me back the next day and asked for me to come in for an individual interview with a hiring manager. We sati and watched a mini slide show about brighthouse and went one by one to proceed with the interview. I honestly thought I did horrific but I ended up doing so well that the hiring manager wanted me to meet with the director of that particular brighthouse site and she walked me to HR where I then did my paperwork and was hired in the spot!

Negotiation Details – It was tricky but you have to be on your toes about how to answer any question given to you.

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Accepted Offer

Neutral Experience

Supervisor Interview

Supervisor

Interviewed at Bright House Networks

Interview Details – It is quite lengthy and will take 3-4 interviews. If the company is interested in you the process moves smothly and quickly. If the company choses to go with a different candidate it may take several weeks to get a response for the company.

Interview Question – Tell us about a time that you had a dispute or disagreement with your Manager or Director and how was it resolved?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Systems Engineer Interview

Systems Engineer
Riverview, FL

I applied through an employee referral and the process took 3 weeks - interviewed at Bright House Networks in April 2013.

Interview Details – Touch and go via web based application. Phone interview with management or technical recruiters, and then face to face interview with management and peers.

Interview Question – Explain in as granular way as possible what happens when a user inputs a web address in a web browser and strikes the enter key.

Explain what you could gather from a system that reports it is in Stratum 16.

How would you go about troubleshooting a storage performance related complaint from a customer?
  Answer Question

Negotiation Details – Very terse negotiation for internal hires.

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1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Lakeland Highlands, FL

I interviewed at Bright House Networks in January 2014.

Interview Details – i received a call and they asked me to come in and inerview in person. The interview was about 10 minutes. they offered and i accepted. it was a pleasent experience.

Interview Question – have you ever lost your temper and why?   View Answer

Negotiation Details – it was based on experience. they offered me high tier

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1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Care Professional Interview

Customer Care Professional
Auburndale, FL

I applied online and the process took 4+ weeks - interviewed at Bright House Networks in January 2014.

Interview Details – applied online, received interview (basic) over the phone, then in person, there were a lot of people scheduled at the same time. Waited 3 hours for my 10 minute interview. Interviewer didn't even ask me if I had any questions and did not allow me to ask questions, I felt rushed however they say in the presentation that they would like the interview to also be about us interviewing them as well.

Interview Question – go from helping customer to selling same customer internet service.   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Technical Care Professional (Customer Service With Having Basic Understanding On How to Turn On A Computer) Interview

Technical Care Professional (Customer Service With Having Basic Understanding On How to Turn On A Computer)

I applied online and the process took 3 weeks - interviewed at Bright House Networks in August 2013.

Interview Details – Ask very basic questions, speak clearly, 3 different phases total and a drug test which will only happen again if you get hurt at work an want to file a claim or need an ambulance

Interview Question – the same questions by four different supervisors   View Answer

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Saint Petersburg, FL

I applied online and the process took 2 weeks - interviewed at Bright House Networks in March 2013.

Interview Details – Was given a phone interview for technical questions and then went onsite. The building and atmosphere was great and everyone was nice. The leadership team that interviewed me was pleasant and offered me a drink. They also started the interview with asking me about my hobbies and eased into the questions.

Interview Question – If you could talk to anyone dead or alive, who would it be and why?   Answer Question

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Bright House Networks – Why Work for Us?

We’re Bright House Networks, an organization that’s achieved extraordinary success by developing and delivering premier cable systems and service. As the sixth largest company in our industry, we can offer you the… Full Overview

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