Getting an Interview
Getting an Interview
Interviews for Top Jobs at Bright House Networks
- Customer Care Professional (11)
- Customer Service Representative (8)
- Business Solutions Support Technician (3)
- Service Technician II (3)
- Customer Service Professional (3)
- Technical Care Professional (2)
- Installer (2)
- Sales (2)
- Customer Care Representative (2)
- Analyst (2)
- Supervisor (2)
- Copywriter (1)
- Event Management Coordinator (1)
- Inside Sales Professional (1)
- Customer Retention Specialist (1)
- Customer Retention Representative (1)
- Business Solutions (1)
- Account Executive Level II (1)
- Inside Sales Manager (1)
- IS Service Delivery Director (1)
- Business Analyst (1)
- Human Resources Manager (1)
- Inbound Sales (1)
- Product Specialist (1)
- Sales Representative (1)
- Video Engineer (1)
- TSR (1)
- Technical Support Representative (1)
- Installer Technician (1)
- IT Manager (1)
- Accepted OfferPositive ExperienceDifficult Interview
I applied through an employee referral. The process took 2 weeks. I interviewed at Bright House Networks (Riverview, FL).
It was a panel interview with the hiring manager and my soon to be peer. We discussed my qualifications and experience. I prepared several questions about the work group I would be supporting.
- Tell us about a time when you went above and beyond to serve your business partners. 1 Answer
- No OfferNegative Experience
1 of Interviewer left after 1 min to assist with something else. The Interviewer didn't look at my resume. Asked me if I knew someone here cause I knew the comp plain.
- How do you know about the commission plan. 1 Answer
Helpful (4)No OfferPositive ExperienceEasy Interview
I applied online. I interviewed at Bright House Networks (Melbourne, FL) in August 2015.
Applied online with Bright House for this position, was contacted a week later by the recruiter. I took an online assessment, and had a brief telephone interview with the recruiter. I was contacted 2 days later, via email & telephone, and invited to attend a General Information Session where I learned more about Bright House, and interviewed with a team member. There were 15 other candidates at this specific session, which took place at a lovely ocean front hotel. While the information session was a group setting, we were then interviewed 1-on-1. I checked in at 8:30, session began at 9am, and I was out by 10:30am. I dressed professionally, and researched the company thoroughly prior to attending.
- Why Bright House? What would your team/manager say that your strengths and weaknesses are? What does customer service mean to you? Why should we hire you? How would you handle a high-pressure environment? Tell me about yourself, tell me about a time you went above & beyond to promote great customer service, Answer Question
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Bright House Networks (Tampa, FL) in August 2015.
The phone interview was very quick and to the point. The questions were not hard to answer but the assessment test was the only thing you have to worry about.
- Why did you leave last job? 1 Answer
- No OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Bright House Networks (Saint Petersburg, FL) in August 2015.
Applied online, received call to schedule phone interview and take online accessment which were both easy. Then received a text with time date and location for a group interview where about 20 people showed up too. A gentlemen gave a short presentation and then we were told to sit in lobby and would be called in individually for a one on one interview with one of many interviewers that were management I supppose. After waiting about and hour was called in by a lady who was pretty robotic with a dry personality. She told me she was going to ask me questions and to answer at my own speed and ask any questions I wanted too. She asked me question after question 3 pages she went through. Felt like I was being interviewed for the FBI. I answered her questions that seemed to almost all revolve around irate customer interactions for the most part which I have over 20 years experience so the most difficult part was just deciding which experience to tell her about since they do the star interview questions. I didn't receive an offer. Was told she would hand my answers too management for review and call me. No one called. However I just got a job at another call center that pays a lot more I was offered top of the scale, and they had the same accessment and some of the same type questions bright house asked me and they loved me! Everything happens for a reason , glad I didn't get that miserable job there heard that call center is brutal anyway!!! Nonstop screaming customers. Btw if they don't offer you a position immediately you didn't get it, and they aren't going to notify you so immediately start looking elsewhere! Good Luck and don't look back!
- Tell me about a time you dealt with an irate customer and what you did to help him/her? Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 1+ week. I interviewed at Bright House Networks (Orlando, FL).
Apply online , phone interview with some basic technical questions and costumer service as well. If they like you there will be an online assesment/simulator. If selected they will email you for in person interview. Lengthy process, all candidates will be in a training room where HR will give an orientation regarding the position and an overall benefits. After orientation, the managers and supervisors will pick one by one to do an one one or two one interview. The interview consist of technical questions and costumer service and behavioral. If they like you, they may make an offer on the spot subject a background check and drug test that must be done in 48h.
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at Bright House Networks (Orlando, FL).
I was interviewed 8 years ago. It was a thorough process and I interviewed with HR and then a member of management. They did a great job explaining the benefits of working for the company and asked if it is a company that I could see myself growing with.
- Many questions were about how I interacted with customers at a previous job. Because the initial interview was so long ago I cannot remember details. What I can say is that the company is big on delivering great customer service at all times. The interview questions will have to do with that if yo are applying to work in the residential service department. 1 Answer
Everything is negotiable so at least ask. The worst they will say is "no".
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 3 weeks. I interviewed at Bright House Networks (Tampa, FL) in June 2015.
Applied online and received an email to fill out a questionnaire. After that I received a message for a phone screening interview which was followed up with a face to face interview. The phone screening interview I found it to be perfect with a very professional individual. The face to face interview was the complete opposite. The first part of the face to face interview was a presentation about the company culture and benefits and presented by a very enthusiastic lady. There you will be told that the focus of the company and its most important part is customer service (Which depending on outcome does not seem to be a completely honest statement) After that you are sent to the lobby and wait to be called. My experience was a negative one. The interviewer did not even introduced himself nor was wearing a name tag for me to know his name. During the interview process he kept looking at my resume and making faces (which I later understood or perhaps misunderstood why). I am both a employed full time in customer service with almost a decade of experience in the area and also a full time student in a field with relevance to the position I applied for. I have been interviewing for over 15 years and understand the process and the body language used during an interview. From the very beginning I noticed my interview going south. A lot of assumptions were made which I asked the interviewer if there were any specific questions or concerns (mostly about my status as a student) unfortunately my attempt to clarify was unsuccessful. To completely derail my opportunity for a job my interviewer told me "What I need are bodies in the field not someone looking for degree." Right there and then I understood that there was no possibility for me to expect a good outcome from the application process. I was even asked where was I born as if it was relevant to the process. Sadly, this was the only part of the application process that was negative in my experience. When you are invited for the General Information Session there will be several people interviewing the candidates and it becomes a bet on whether you will get good interviewer or not. Perhaps a panel-style would create less chance for a biased decision.
- Where are you from? Answer Question
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2+ weeks. I interviewed at Bright House Networks (Auburndale, FL) in May 2015.
This was by far the best interview process I've ever gone through. I applied online May 2, 2015, recieved an email on May 4, 2015 asking me to complete online application. Had my phone interview on May 7, 2015 and was told by the recruiter that she would speak to senior staff and get back with me. Didn't receive a call until the next day, senior staff actually wanted to meet with me that same day at 1pm but i couldn't because i was already at work, so i set an apt on May 11, 2015. This was called a GSI-General Session Interview. It's a group interview with like 15 other applicants and you sit through a group presentation about the company, benefits, salary, shift bids and etc. The presentation last about 30-45 minutes. Then one by one your called by managers. ( If you only interview with one manager, you most likely didn't get it) I interviewed with a floor manager, dept. manager and finally SENIOR VP. She was really sweet and we chatted for about 15 minutes and she asked me did i have any questions (OF COURSE I DID)! After that she took me back in with the recruiter and they offered me a position contingent upon background check, drug screen and reference check. I took my drug test immediately after interview and waited. On May 18, 2015, I received a text from the recruiter stating they are waiting on my background check and they will be contacted me soon. FINALLY, on May 22, 2015, I received a call from the recruiter that everything came back clear and they wanted to make me an official offer and that i would be receiving some emails and need to complete the forms before training. I start on June 1st. Super excited!!! :) Helpful Tips.... 1. If you get phone interview sound very excited 2. If your invited to GSI make eye contact with person giving presentation and knod head periodically so they know your paying attention 3. While your waiting for one on one talk to the other applicants but don't get to deep in conversation ( one girl started talking about how she don't have kids and likes to get drunk every weekend) BIG DUMMY!! 4. During your one on one interview talk about your accomplishments and sound excited and smile a lot 5. Prepare for some scenario questions and role playing. 6. Know something about the competitors and use it when in one on one during role play I WISH YOU THE BEST OF LUCK
- How would you handle an irate cx that wants to cancel his/her account? Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 3 days. I interviewed at Bright House Networks (Tampa, FL) in May 2015.
Long and theory, group interview and then 1 on 1 interview with supervisor and then 2nd interview with director and then if she or he likes you you move to the next stage
- Name a time you had to deal with a irate customer 1 Answer
Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review