British Airways

  www.british-airways.com
  www.british-airways.com

British Airways Interview Questions

Updated Dec 19, 2014
Updated Dec 19, 2014
22 Interview Reviews

Interview Experience

Interview Experience

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41%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Reservation Sales Agent Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through other source. The process took 6+ weeksinterviewed at British Airways.

    Interview Details

    This was very odd - I had two telephone interviews - I suppose this was a way of assessing my skills which I would use on the job. Only after "passing" those interviews, I was invited to an all-day workshop type meeting with multiple applicants. During the course of the day, applicants would be asked to go individually into another room and some did not return - I later found that they were rejected and left via another exit. The good thing is most of the interviewing was done by people actually doing the job - with Human Resources involved only at the last stage.

    Interview Questions
    • Tell me about a time when you had to disagree with your manager, and how did you handle it.   View Answer
    Negotiation Details
    there was no negotiation - this was a unionized position
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Ticket Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 2 daysinterviewed at British Airways.

    Interview Details

    Went to a job fair they had. A pierce of general advice: If they have a 2-day thing, go the 2nd day, it is usually not as busy. There was a 3 hour wait but said we could come the next day. I did, arrived an hour early. Seen quickly. Interview was straight-forward and the guy who did it was nice. Did not say it out right but subtly told me that he did not feel I was qualified for the job, but told me not to give up. They job always looking to employ about a dozen people out of a few hundred that applied, they wanted people with ample experience. If you were slightly considered, they passed out to another process of forms and ID verification. If not, a thanks for coming we'll call you by Sunday if interested.

    Interview Questions
    No Offer
  3.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Interview Details

    Application was online. I next recieved a phone call followed by an email invitation to take a test on a computer consisting of scenarios to apply common sence solutions to customer questions and complaints. Applicants are then tested on very basic math problems as well as computer keyboard skills.

    Interview Questions
    • What job do yuo expect to be doing in 5 years?   View Answer
    Negotiation Details
    Nonexistant. It was a union job.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Long surveys and questionnaires on line (at least 2 hrs)

    Interview Questions
    • Passed on line test, however, no further communication   Answer Question
    No Offer
  6.  

    Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at British Airways in October 2010.

    Interview Details

    Always well structured and focuses on experiences as much as qualifications. Very friendly and made to feel comfortable. Many example based questions

    Interview Questions
    • Uses in some cases different project management terminology which may confuse   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Contact Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at British Airways in March 2010.

    Interview Details

    One phone interview two follow face to face interviews

    Interview Questions
    No Offer
    Average Interview
  8.  

    Ticket Agent Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral – interviewed at British Airways in March 2009.

    Interview Details

    British Airways looks for polished professionals in both appearance and presentation. Do take the time to look your absolute best as you will be the face of the company greeting their passengers.

    Interview Questions
    • How would you deal with an irate customer who is flipping out in front of everyone else at the ticket counter.   Answer Question
    Negotiation Details
    No negotiation. They offer the hourly rate...you take it or leave it.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Reservation Agent Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 4 weeksinterviewed at British Airways in March 2009.

    Interview Details

    Starts with an online application with a breif test of how you would respond to certain customer service situations. Then the next step is a phone interview. After that there is testing you take at the site. There is the basic call center testing that a lot of sites use where they simulate calls and how you would respond. There is also a basic math and reading test to make sure you can handle simple math. Then the final step is an in person interview.

    Interview Questions
    • The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.   View Answers (2)
    Negotiation Details
    It is union based, there is no negotiation on the salary or your schedule.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 8+ monthsinterviewed at British Airways.

    Interview Details

    Awful in one word.
    HR take a month to reply back to each query and seldom give the correct information. Expect a gap of one month between each stage
    - Applying to being shortlisted
    - Having a telephonic interview
    - Results of telephonic
    - Face to face interview
    - Final outcome

    Interview Questions
    • Strange setup where one person asks a preset question and another takes notes. So when you are asked something you just go on and on speaking about it while one person is taking notes and the other blankly looking at you.   Answer Question
    Negotiation Details
    Again one month between each negotiation. Nothing is quick. Accepted but made a terrible mistake is what I feel.
    Accepted Offer
    Negative Experience
    Easy Interview
  11.  

    Contact Centre Advisor Interview

    Anonymous Interview Candidate in Manchester, England (UK)
    Anonymous Interview Candidate in Manchester, England (UK)
    Application Details

    I applied online. The process took 2+ weeksinterviewed at British Airways.

    Interview Details

    Filled online application form, got an interview email. Started of with a brief office tour and then interviewed by 2 team leaders. Telephone roleplay followed by long competency based interview.

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Neutral Experience
    Easy Interview

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