British Airways
3.4 of 5 93 reviews
www.british-airways.com London, United Kingdom

British Airways Interview Questions & Reviews

Updated Jul 1, 2014
All Interviews Received Offers

Getting the Interview 

60%
19%
13%

Interview Experience 

58%
25%
16%

Interview Difficulty 

Average Difficulty
16 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Project Manager Interview

Project Manager

I applied online and the process took 4+ weeks - interviewed at British Airways in October 2010.

Interview Details – Always well structured and focuses on experiences as much as qualifications. Very friendly and made to feel comfortable. Many example based questions

Interview Question – Uses in some cases different project management terminology which may confuse   Answer Question

Negotiation Details – No negotiation

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Accepted Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Jacksonville, FL

Interviewed at British Airways

Interview Details – Application was online. I next recieved a phone call followed by an email invitation to take a test on a computer consisting of scenarios to apply common sence solutions to customer questions and complaints. Applicants are then tested on very basic math problems as well as computer keyboard skills.

Interview Question – What job do yuo expect to be doing in 5 years?   View Answer

Negotiation Details – Nonexistant. It was a union job.

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No Offer

Neutral Experience

Average Interview

Customer Contact Agent Interview

Customer Contact Agent

I applied in-person and the process took 3 weeks - interviewed at British Airways in March 2010.

Interview Details – One phone interview two follow face to face interviews

Interview Question – Name a time you overcame adversity.   Answer Question

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No Offer

Neutral Experience

Customer Service Agent Interview

Customer Service Agent

Interviewed at British Airways

Interview Details – Long surveys and questionnaires on line (at least 2 hrs)

Interview Question – Passed on line test, however, no further communication   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Ticket Agent Interview

Ticket Agent
New York, NY

I applied through an employee referral - interviewed at British Airways in March 2009.

Interview Details – British Airways looks for polished professionals in both appearance and presentation. Do take the time to look your absolute best as you will be the face of the company greeting their passengers.

Interview Question – How would you deal with an irate customer who is flipping out in front of everyone else at the ticket counter.   Answer Question

Negotiation Details – No negotiation. They offer the hourly rate...you take it or leave it.

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Accepted Offer

Positive Experience

Average Interview

Reservation Agent Interview

Reservation Agent
Jacksonville, FL

I applied online and the process took 4 weeks - interviewed at British Airways in March 2009.

Interview Details – Starts with an online application with a breif test of how you would respond to certain customer service situations. Then the next step is a phone interview. After that there is testing you take at the site. There is the basic call center testing that a lot of sites use where they simulate calls and how you would respond. There is also a basic math and reading test to make sure you can handle simple math. Then the final step is an in person interview.

Interview Question – The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.   View Answers (2)

Negotiation Details – It is union based, there is no negotiation on the salary or your schedule.

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Accepted Offer

Positive Experience

Easy Interview

Software Engineer Interview

Software Engineer
London, England (UK)

I applied through a staffing agency and the process took 2 weeks - interviewed at British Airways in June 2013.

Interview Details – It started with great communications, with email contact.
Was informed of my CV review.
Received a telephone Interview, after agreeing a date and time
I was asked to do Pre-tests before the face to face interview.
Face to Face panel interview.
Questions around Software Engineering and Project management.
Email and Telephone contact for offer with negotiations.

Interview Question – Non technical questions about languages, I speak.
How many languages do you speak and how will you use them to help in your position.
  View Answer

Negotiation Details – Salary

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Declined Offer

Negative Experience

Average Interview

Graduate Technical Engineer Interview

Graduate Technical Engineer
Heathrow, England (UK)

I applied online and the process took 4 months - interviewed at British Airways in February 2014.

Interview Details – online application, It took them quite a long time to get back to me.
followed by online testing was numerical and situation based.
video interview was interesting as talking to an unresponsive screen is quite challenging.
finally assessment centre was tricky. The role play was quite difficult to assess how well i did.

Interview Question – All were competency based questions. why do you want to work for British Airways? ...etc   Answer Question

Reason for Declining – The vibe of the company as a whole was not good. The interview lacked passion for the company I felt.

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Declined Offer

Neutral Experience

Average Interview

IT Graduate Interview

IT Graduate

I applied online and the process took 3 weeks - interviewed at British Airways.

Interview Details – Phone interview was pretty straightforward, standard questions, then a face-to-face was arranged. No really hard technical questions, mainly personality-based. Three interviewees at the face to face, and oddly one interviewer didn't introduce himself, so I said "Sorry I didn't catch your name..." and he introduced himself. Not sure if he just forgot, or if this was some kind of game-playing?

Interview Question – "What kind of animal do you most identify with?"   Answer Question

Reason for Declining – Received an offer for another graduate position, with a higher starting salary.

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No Offer

Neutral Experience

Cabin Crew Interview

Cabin Crew

Interviewed at British Airways

Interview Details – several interviews - group interviews then one on one - look good, smile and be pleasant!

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