I applied online and the process took 4+ weeks - interviewed at British Airways in October 2010.
Interview Details – Always well structured and focuses on experiences as much as qualifications. Very friendly and made to feel comfortable. Many example based questions
Interview Question – Uses in some cases different project management terminology which may confuse Answer Question
Negotiation Details – No negotiation
Interviewed at British Airways
Interview Details – Application was online. I next recieved a phone call followed by an email invitation to take a test on a computer consisting of scenarios to apply common sence solutions to customer questions and complaints. Applicants are then tested on very basic math problems as well as computer keyboard skills.
Interview Question – What job do yuo expect to be doing in 5 years? View Answer
Negotiation Details – Nonexistant. It was a union job.
I applied in-person and the process took 3 weeks - interviewed at British Airways in March 2010.
Interview Details – One phone interview two follow face to face interviews
Interview Question – Name a time you overcame adversity. Answer Question
I applied through an employee referral - interviewed at British Airways in March 2009.
Interview Details – British Airways looks for polished professionals in both appearance and presentation. Do take the time to look your absolute best as you will be the face of the company greeting their passengers.
Interview Question – How would you deal with an irate customer who is flipping out in front of everyone else at the ticket counter. Answer Question
Negotiation Details – No negotiation. They offer the hourly rate...you take it or leave it.
I applied online and the process took 4 weeks - interviewed at British Airways in March 2009.
Interview Details – Starts with an online application with a breif test of how you would respond to certain customer service situations. Then the next step is a phone interview. After that there is testing you take at the site. There is the basic call center testing that a lot of sites use where they simulate calls and how you would respond. There is also a basic math and reading test to make sure you can handle simple math. Then the final step is an in person interview.
Interview Question – The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer. View Answers (2)
Negotiation Details – It is union based, there is no negotiation on the salary or your schedule.
I applied through a staffing agency and the process took 2 weeks - interviewed at British Airways in June 2013.
Interview Details – It started with great communications, with email contact.
Was informed of my CV review.
Received a telephone Interview, after agreeing a date and time
I was asked to do Pre-tests before the face to face interview.
Face to Face panel interview.
Questions around Software Engineering and Project management.
Email and Telephone contact for offer with negotiations.
Interview Question – Non technical questions about languages, I speak.
How many languages do you speak and how will you use them to help in your position. View Answer
Negotiation Details – Salary
I applied online and the process took 4 months - interviewed at British Airways in February 2014.
Interview Details – online application, It took them quite a long time to get back to me.
followed by online testing was numerical and situation based.
video interview was interesting as talking to an unresponsive screen is quite challenging.
finally assessment centre was tricky. The role play was quite difficult to assess how well i did.
Interview Question – All were competency based questions. why do you want to work for British Airways? ...etc Answer Question
Reason for Declining – The vibe of the company as a whole was not good. The interview lacked passion for the company I felt.
I applied online and the process took 3 weeks - interviewed at British Airways.
Interview Details – Phone interview was pretty straightforward, standard questions, then a face-to-face was arranged. No really hard technical questions, mainly personality-based. Three interviewees at the face to face, and oddly one interviewer didn't introduce himself, so I said "Sorry I didn't catch your name..." and he introduced himself. Not sure if he just forgot, or if this was some kind of game-playing?
Interview Question – "What kind of animal do you most identify with?" Answer Question
Reason for Declining – Received an offer for another graduate position, with a higher starting salary.
Interviewed at British Airways
Interview Details – several interviews - group interviews then one on one - look good, smile and be pleasant!
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