British Airways Interview Questions

Updated Aug 10, 2014
Updated Aug 10, 2014
17 Interview Reviews

Interview Experience

Interview Experience

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15%

Getting an Interview

Getting an Interview

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16%
15%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at British Airways in October 2010.

    Interview Details

    Always well structured and focuses on experiences as much as qualifications. Very friendly and made to feel comfortable. Many example based questions

    Interview Questions
    • Uses in some cases different project management terminology which may confuse   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Interview Details

    Application was online. I next recieved a phone call followed by an email invitation to take a test on a computer consisting of scenarios to apply common sence solutions to customer questions and complaints. Applicants are then tested on very basic math problems as well as computer keyboard skills.

    Interview Questions
    • What job do yuo expect to be doing in 5 years?   View Answer
    Negotiation Details
    Nonexistant. It was a union job.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Contact Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 weeks - interviewed at British Airways in March 2010.

    Interview Details

    One phone interview two follow face to face interviews

    Interview Questions
    No Offer
    Average Interview
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  5.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Long surveys and questionnaires on line (at least 2 hrs)

    Interview Questions
    • Passed on line test, however, no further communication   Answer Question
    No Offer
  6.  

    Ticket Agent Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral - interviewed at British Airways in March 2009.

    Interview Details

    British Airways looks for polished professionals in both appearance and presentation. Do take the time to look your absolute best as you will be the face of the company greeting their passengers.

    Interview Questions
    • How would you deal with an irate customer who is flipping out in front of everyone else at the ticket counter.   Answer Question
    Negotiation Details
    No negotiation. They offer the hourly rate...you take it or leave it.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Reservation Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 4 weeks - interviewed at British Airways in March 2009.

    Interview Details

    Starts with an online application with a breif test of how you would respond to certain customer service situations. Then the next step is a phone interview. After that there is testing you take at the site. There is the basic call center testing that a lot of sites use where they simulate calls and how you would respond. There is also a basic math and reading test to make sure you can handle simple math. Then the final step is an in person interview.

    Interview Questions
    • The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.   View Answers (2)
    Negotiation Details
    It is union based, there is no negotiation on the salary or your schedule.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Revenue Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took a day - interviewed at British Airways.

    Interview Details

    Had an average interview - not as hard as I thought it would be. Post was withdrawn after interview due to a possible re-structure. Appeared that the interviewers were more apprehensive than me due to body language.

    Interview Questions
    • The age old question - two clients - same deadline - how do you prioritise.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Software Engineer Interview

    Anonymous Interview Candidate  in  London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied through a staffing agency. The process took 2 weeks - interviewed at British Airways in June 2013.

    Interview Details

    It started with great communications, with email contact.
    Was informed of my CV review.
    Received a telephone Interview, after agreeing a date and time
    I was asked to do Pre-tests before the face to face interview.
    Face to Face panel interview.
    Questions around Software Engineering and Project management.
    Email and Telephone contact for offer with negotiations.

    Interview Questions
    • Non technical questions about languages, I speak.
      How many languages do you speak and how will you use them to help in your position.
        View Answer
    Negotiation Details
    Salary
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Graduate Technical Engineer Interview

    Anonymous Interview Candidate  in  Heathrow, England (UK)
    Anonymous Interview Candidate in Heathrow, England (UK)
    Application Details

    I applied online. The process took 4 months - interviewed at British Airways in February 2014.

    Interview Details

    online application, It took them quite a long time to get back to me.
    followed by online testing was numerical and situation based.
    video interview was interesting as talking to an unresponsive screen is quite challenging.
    finally assessment centre was tricky. The role play was quite difficult to assess how well i did.

    Interview Questions
    • All were competency based questions. why do you want to work for British Airways? ...etc   Answer Question
    Reasons for Declining

    The vibe of the company as a whole was not good. The interview lacked passion for the company I felt.

    Declined Offer
    Negative Experience
    Average Interview
  11.  

    IT Graduate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at British Airways.

    Interview Details

    Phone interview was pretty straightforward, standard questions, then a face-to-face was arranged. No really hard technical questions, mainly personality-based. Three interviewees at the face to face, and oddly one interviewer didn't introduce himself, so I said "Sorry I didn't catch your name..." and he introduced himself. Not sure if he just forgot, or if this was some kind of game-playing?

    Interview Questions
    Reasons for Declining

    Received an offer for another graduate position, with a higher starting salary.

    Declined Offer
    Neutral Experience
    Average Interview

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