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Deloitte Senior Consultant Interview Question

I interviewed in Washington, DC and was asked:
"Business Case -- A CIO of a multi billion dollar company is unhappy with the firms global IT Help Desk. People have been complaining of slow time to resolution on problems they are having. How would you go about advising the CIO on how he can fix things?"
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Answer

Part of a Senior Consultant Interview Review - one of 2,770 Deloitte Interview Reviews

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Extensive Answer. You are allocated 40 minutes to present your case.
- Interview Candidate on Aug 11, 2012

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