CGI Group Help Desk Support Interview Questions & Reviews

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	100%
Neutral	0%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2009 in Montreal, QC (Canada) (took 2+ weeks)

- Panel interview and other candidates as well. They want to see also how you interact with peers.
- Help-desk phone call simulation (guiding skills over the phone). How to install a printer, map a drive, etc

Interview Questions

What are you good for this job?

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Negotiation Details

No negotiation.

Other Details

The interview consisted of a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2008 in Montreal, QC (Canada) (took a day)

They call you to get there. You go in a room with about 12-15 other persons then they speak a bit, then you get seperated in 3 groups, then you do writing test with very easy questions then you do 2 phone call support test, one in english and one in french. Then some kind of "personnaly test" in a group of 3 people. Then you hope to get chosen and that pretty much is it. Wasn't stressful at all.