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CIBC Interview Questions in Calgary, AB

8 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 4 weeksinterviewed at CIBC in February 2014.

    Interview Details

    Applied online, took 3 weeks to make it to the final interview with an intake manager and branch manager ! now waiting for the final call of recruitment !

    Interview Questions
    • Role Play of how would you deal with an angry customer   Answer Question
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at CIBC.

    Interview Details

    Event, met with a manager asked me about why I wanted to work there and about the position and why should he chose me

    Declined Offer
  3.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online – interviewed at CIBC in September 2013.

    Interview Details

    interview process

    Interview Questions
    No Offer
    Difficult Interview
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  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at CIBC in April 2013.

    Interview Details

    Very basic questions - please make sure you are prepared for a role play - mine was about a mentor it could be about dealing with a difficult customer.

    Interview Questions
    • Describe a sitaution where you had a deal with a difficult customer   Answer Question
    Negotiation Details
    No negotiaitions since it was my first job went with the salary
    Accepted Offer
    Positive Experience
    Average Interview
  6. 9 people found this helpful  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied through other source – interviewed at CIBC in March 2013.

    Interview Details

    At Open House fair or (Initial Phone Interview), they will throw-in couple of Customer Service questions and 1-2 situational based questions, what do you know about the FSR role ?
    (The key thing is look them in the eye and answer confidently (without sounding needy), you will get to the next stage. which is on the 3rd floor downtown cibc. 3 person firing up questions which was unexpected and came out of surprize. (2 in-take hiring managers and 1 branch manager) (unnecessary over staffing hr)

    Interview Questions
    • - How would you incorporate client relationship management into fsr role
      - Other behavourial and situational based questions
      - If working on a task how would you take up accountability for that ?
      -------------------Most Important----------------
      Sales Role Play - FSR (you will be given 5mins to read and analyse)
      You will act as FSR and the hiring manager will act as a new client and Employee of cibc where you would help to open a new staff account for Payroll purposes.

      You will be evaluated on your Communication Skills, Professionalism, ability to uncover clients potential financial needs as well as influencing skills.
      Tips:
      - Understand who the customer is i.e. kyc details, Ask Questions
      - Listen for Verbal Queues. this will help you uncover immediate and / or future opportunities or referrals
      - Take charge of the conversation
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Financial Services Representative II Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at CIBC in June 2012.

    Interview Details

    Phone interview was scheduled 2 days after I applied online. Amazing efficiency in hiring. Two face to face interviews was scheduled 1 week later. All the interviewees are friendly. However, be prepare is the key to success.

    Interview Questions
    Negotiation Details
    not negotiable...
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 1 person found this helpful  

    Senior Financial Services Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at CIBC in October 2011.

    Interview Details

    At first I did a telephone interview and then it was a panel interview with and hr person and two area managers

    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at CIBC in August 2010.

    Interview Details

    telephone interview first, followed by a reference check, and waiting for the panel interview now. Questions like, why do you choose CIBC. Tell me a time that you have exceeded customers expectation, how do they react. Tell me a time you made a mistake. The HR consultant will go through your resume to ask related questions. I was asked 5 references.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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