CIBC
3.1 of 5 462 reviews
www.cibc.com Toronto, Canada 5000+ Employees

CIBC Interview Questions & Reviews in Calgary, AB Canada

Updated Feb 28, 2014
All Interviews Received Offers

Getting the Interview 

47%
33%
11%

Interview Experience 

83%
16%
0%

Interview Difficulty 

Average Difficulty
8 candidate interviews Back to all interview questions
Relevance Date Difficulty
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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied online and the process took 4 weeks - interviewed at CIBC in February 2014.

Interview Details – Applied online, took 3 weeks to make it to the final interview with an intake manager and branch manager ! now waiting for the final call of recruitment !

Interview Question – Role Play of how would you deal with an angry customer   Answer Question

Negotiation Details – no negotiations

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Senior Financial Services Representative Interview

Senior Financial Services Representative
Calgary, AB (Canada)

I applied through an employee referral and the process took 1+ week - interviewed at CIBC in October 2011.

Interview Details – At first I did a telephone interview and then it was a panel interview with and hr person and two area managers

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Declined Offer

Neutral Experience

Financial Services Representative Interview

Financial Services Representative
Calgary, AB (Canada)

I applied in-person and the process took 2 weeks - interviewed at CIBC.

Interview Details – Event, met with a manager asked me about why I wanted to work there and about the position and why should he chose me

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No Offer

Neutral Experience

Difficult Interview

Financial Services Representative Interview

Financial Services Representative
Calgary, AB (Canada)

I applied online - interviewed at CIBC in September 2013.

Interview Details – interview process

Interview Question – tell me about yourself
weakness
strenth
  Answer Question

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2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied online and the process took 2 weeks - interviewed at CIBC in April 2013.

Interview Details – Very basic questions - please make sure you are prepared for a role play - mine was about a mentor it could be about dealing with a difficult customer.

Interview Question – Describe a sitaution where you had a deal with a difficult customer   Answer Question

Negotiation Details – No negotiaitions since it was my first job went with the salary

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8 people found this helpful

No Offer

Positive Experience

Average Interview

Financial Service Representative Interview

Financial Service Representative
Calgary, AB (Canada)

I applied through other source - interviewed at CIBC in March 2013.

Interview Details – At Open House fair or (Initial Phone Interview), they will throw-in couple of Customer Service questions and 1-2 situational based questions, what do you know about the FSR role ?
(The key thing is look them in the eye and answer confidently (without sounding needy), you will get to the next stage. which is on the 3rd floor downtown cibc. 3 person firing up questions which was unexpected and came out of surprize. (2 in-take hiring managers and 1 branch manager) (unnecessary over staffing hr)

Interview Question – - How would you incorporate client relationship management into fsr role
- Other behavourial and situational based questions
- If working on a task how would you take up accountability for that ?
-------------------Most Important----------------
Sales Role Play - FSR (you will be given 5mins to read and analyse)
You will act as FSR and the hiring manager will act as a new client and Employee of cibc where you would help to open a new staff account for Payroll purposes.

You will be evaluated on your Communication Skills, Professionalism, ability to uncover clients potential financial needs as well as influencing skills.
Tips:
- Understand who the customer is i.e. kyc details, Ask Questions
- Listen for Verbal Queues. this will help you uncover immediate and / or future opportunities or referrals
- Take charge of the conversation
  Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Financial Services Representative II Interview

Financial Services Representative II
Calgary, AB (Canada)

I applied online and the process took 4+ weeks - interviewed at CIBC in June 2012.

Interview Details – Phone interview was scheduled 2 days after I applied online. Amazing efficiency in hiring. Two face to face interviews was scheduled 1 week later. All the interviewees are friendly. However, be prepare is the key to success.

Interview Questions

Negotiation Details – not negotiable...

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No Offer

Neutral Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative
Calgary, AB (Canada)

I applied online and the process took 5 days - interviewed at CIBC in August 2010.

Interview Details – telephone interview first, followed by a reference check, and waiting for the panel interview now. Questions like, why do you choose CIBC. Tell me a time that you have exceeded customers expectation, how do they react. Tell me a time you made a mistake. The HR consultant will go through your resume to ask related questions. I was asked 5 references.

Interview Question – tell me a time you made mistakes   View Answer

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