CIBC Customer Service Representative Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 15 ratings 
“Average” Interview
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Interview Experience [?] Based on 15 ratings
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| 1–10 of 15 CIBC Interviews | Sort by |
Customer Service Representative at CIBC
Posted May 22, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2012 (took 2 weeks)
was 1: intrview
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Jul 17, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Toronto, ON (Canada) (took 2 months)
started off with a phone interview; that led to two face to face interviews. then a background/work experience check. i would say it was huge overkill for a position that pay 13 an hour
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Jun 16, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 (took 3 days)
The interview was pretty easy, seriously. They asked questions that were already written on a HR sheet.
They choosed to hire someone else, since they needed someone not just for the summer, but for all the time, and since I'm a student, I didn't knew my school schedule for next autumn at that time...Otherwise, they told me I was a good prospect.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Mar 8, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took 2 weeks)
I applied online, I got a call within the week for a phone interview the following Tuesday in the morning. Tuesday afternoon the branch called me and set up an interview for later in the week. The week after my group interview I got a call and an offer for the job, I accepted. They did a background/reference check, which was rather annoying, but understandable.
Interview Questions
Other Details
The interview consisted of a Background Check, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Nov 16, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2010 (took a day)
I applied for the customer service representative position, and I was contacted (phone) to do an interview within a few days. It was only one interview with two individuals back in the spring of this year. I didn't do much preparation because it was an entry level position. I just tried to brush up on my behavioural questions.
The interview was relaxed and seemed a tad informal actually. It was mostly behavioural and "getting-to-know-you" type questions (about 12 or 13 or so). A couple of knowledge-based questions. I got the offer the next day. The workplace is very structured and rigid. Not a lot of room for flexibility but great people working there.
My advice? Don't sweat it. Just know what you did in your previous job(s) or school experience and somehow tie it in to the customer service position.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Sep 24, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 2 weeks)
The interviews at CIBC seem to be pretty standard. The managers read from a paper sometime write down your answers or check off a box. If you don't do very well at your first face to face interview don't worry the next interveiw will be the same questions.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Aug 30, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 (took 1 week)
Hiring is begun through an online process whereby you upload your resume, complete a few questions about employment eligibility and rank your skills by which one was the strongest.
Interview process can broken down into two stage; Phone interview followed by an interview with the manager and another senior employee at the branch you are at. The phone interview is conducted by a regional HR rep and takes 30 minutes. Expect behavioral questions like "tell me a time when you were given extra work to do to deadline and what was the outcome?" and "tell me a time when you made a mistake and what was the outcome?"
Although I was told that I could be called back within the week, an hour after the interview I was phoned by the bank to come in for a bank interview. The in-person interview was much like the phone interview (even the extra work question came up again) with standard behavioral questions ("tell me a time when you turned a customer's negative experience into a positive one") and the garden market "where do you see yourself in five years?". I was also asked the opaque question "what does the term 'professionalism' mean to you?"
Like most interviews preparation is the key to success here. Go through all your jobs on your resume and think about how you can use previous situations to answer the behavioral questions. If you have time, visit the branch and get a look at how they dress. I didn't do the latter and as a result my impeccable suit and tie was noticed for all the wrong reasons.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Aug 5, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Calgary, AB (Canada) (took 5 days)
telephone interview first, followed by a reference check, and waiting for the panel interview now. Questions like, why do you choose CIBC. Tell me a time that you have exceeded customers expectation, how do they react. Tell me a time you made a mistake. The HR consultant will go through your resume to ask related questions. I was asked 5 references.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Jan 2, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2008 in Toronto, ON (Canada) (took 2 weeks)
It really depends on the manager that interviewed you. Some managers looked for CSR's that can sell banking products, while other managers are looking for CSR's that are efficient and accuracy. It would be better if you can speak more than one language. Questions that most likely they're going to ask are how do u deal with difficult clients? how do u handle customer complains? etc.
Interview Questions
Negotiation Details
No room for negotiation
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at CIBC
Posted Dec 18, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2009 (took 4 weeks)
one phone interview, two face2face interviews.
the in person interviews took place at one of the branches. the interviewers were very nice, questions were standard interview questions with a little more emphasis on real life experience.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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