CIBC
3.1 of 5 413 reviews
www.cibc.com Toronto, Canada 5000+ Employees

CIBC Customer Services Representative Interview Questions & Reviews

Updated Apr 14, 2014
All Interviews Received Offers

Getting the Interview 

87%
7%
2%

Interview Experience 

64%
35%
0%

Interview Difficulty 

43 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Positive Experience

Average Interview

Customer Services Representative Interview

Anonymous Interview Candidate

I applied online and the process took 4 weeks - interviewed at CIBC in February 2012.

Interview Details – A panel interview, and just asked me my experience with customer service and finance

Interview Question – How I deal with difficult situations   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied through an employee referral and the process took 2 weeks - interviewed at CIBC in March 2014.

Interview Details – I had a referral from my friend, once she sent my resume to her manager, after few hours I got a call and be ranged a telephone interview in two days. The telephone interview just goes with behavior questions, nothing too difficult.

Interview Question – Your previous job?Why do u leave?What skills have you got?
One time how would you handle a difficult customer?
Had any target before?How did you achieve?
  View Answer

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied through other source and the process took 2+ weeks - interviewed at CIBC in February 2013.

Interview Details – Email first arranged a time to call. Phone call interview. Ask several questions such as, what's your career goal in the next few years. Why CIBC. Salary expectation. how do you deal with upset customer, give me a example. cashier experiences? Ok with night shift? What do you know about CSR? have you required to meet sales targets, what's that?

Interview Question – nothing difficult. just make sure you are fully prepared.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied online and the process took 4 weeks - interviewed at CIBC in February 2014.

Interview Details – Applied online, took 3 weeks to make it to the final interview with an intake manager and branch manager ! now waiting for the final call of recruitment !

Interview Question – Role Play of how would you deal with an angry customer   Answer Question

Negotiation Details – no negotiations

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Winnipeg, MB (Canada)

I applied online and the process took 6 weeks - interviewed at CIBC in January 2013.

Interview Details – I applied through the CIBC website and didn't hear anything for a few weeks. I decided to call the branch and asked to speak to the manager. She was unavailable so I left a voicemail and the next day I received an email from HR for a phone interview. About 3-4 days after the phone interview the hiring manager called me for an in-person meeting. Following that meeting, I was offered a job about a week later, but it took nearly 4 weeks to actually start working.

Interview Question – Very basic, focused on past experience working in a retail environment. Phone interview was purely behavioural questions.   Answer Question

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

I applied online and the process took 3 weeks - interviewed at CIBC.

Interview Details – Got a phone call. The interviewer asked me if I was still interested in the position and made some brief comments about the position. Scheduled a phone interview for the following week. It phone interview lasted about 30 minutes. She called back few days later to schedule an in person interview. Was asked behavioural questions.

Interview Question – Was given a case question and asked how i would rectify the situation.   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 1+ week - interviewed at CIBC.

Interview Details – HR will call and ask a few questions (Speak slow because they're typing it word for word on their computer). Then you will get a call from the branch manager to come in for an interview. They basically asked the same questions as the HR person did. Be friendly and try turning into more of a conversation rather than just question-answer-question-answer. The branch manager will then call you to tell you you're hired, it's then a month training and your on by yourself after that.

Interview Question – All the questions are about solving problems in your past jobs. Then typical ones as far as why you chose CIBC and where do you see yourself in the future.   View Answer

Negotiation Details – There's no negotiation for CSR. Either take the job or don't

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Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Anonymous Interview Candidate

Interviewed at CIBC

Interview Details – Behavior Questions basic on your customer service experience

Interview Question – No difficult questions.   Answer Question

Reason for Declining – Better Offer

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Anonymous Employee

I applied online and interviewed at CIBC.

Interview Details – Initial call will come from HR. She will book appointment with you for telephone interview. go to website. Please always check history, awards won and core values of any bank you want to apply. Some of fav questions of HR will be Why CSR role? Why CIBC? What can you bring to the company? coping related questions etc

Interview Question – tell me a scenario when you used your skill to bring a solution for your team?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Montreal, QC (Canada)

I applied online and the process took 1 week - interviewed at CIBC.

Interview Details – Phone interview in french and english with behavorial questions. Asked questions about short/long term goal, why you wish to work for them, a time where you had to deal with your manager about an issue, an example of when you have accomplished something.

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