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CIBC Financial Service Representative Interview Questions

Updated Nov 19, 2014
Updated Nov 19, 2014
35 Interview Reviews

Interview Experience

Interview Experience

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Financial Services Representative Interview

Anonymous Interview Candidate in Barrie, ON (Canada)
Anonymous Interview Candidate in Barrie, ON (Canada)
Application Details

I applied through other source. The process took 4+ weeksinterviewed at CIBC in October 2014.

Interview Details

I went to an open house and I gave my resume. They called me after 20 days and I had a phone interview. He asked me about my education and experience in the role.We talked about the locations where they had availability.

No Offer
Positive Experience
Average Interview

Other Interview Reviews for CIBC

  1. 1 person found this helpful  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 3 weeksinterviewed at CIBC.

    Interview Details

    First there was a phone interview, took about 40 minutes, lots of behavioral questions. Then a face to face interview that had a 30 mins questions session and a phone call role play that resulted in a sale. Hiring manager and a VP were doing the interview. Overall, a good experience, standard questions like where do you see yourself in 5 years etc. Why do you want this job? Why should we hire you?

    Interview Questions
    Negotiation Details
    Advised me about salary and hours, had to sign a few documents. Reference check was after that.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at CIBC.

    Interview Details

    applied on line and got interview call which was around an hour long. lots of questions asked about customer services related skills and my respond in case when there is any kind of dispute with customer.

    Interview Questions
    • they asked me to act like actual FSR and deal with them as they are customer.   Answer Question
    No Offer
    Difficult Interview
  3.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Halifax, NS (Canada)
    Anonymous Interview Candidate in Halifax, NS (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at CIBC in July 2014.

    Interview Details

    Interview process involved a role play scenario. Interviewer was highly critical. Interview was great up until the role play was brought into the interview. Hiring process was for the most part painless. You must open an account for payroll. Was charged service charges before first pay. The critic by the interviewer was quite harsh. Role play felt very fake.

    Interview Questions
    Negotiation Details
    Firm offer. No negotiation
    Accepted Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Windsor, ON (Canada)
    Anonymous Interview Candidate in Windsor, ON (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at CIBC.

    Interview Details

    Applied through the CIBC careers page. Received an email within a day or two regarding phone interview. This email was very professional and it clearly stated when the lady would be calling me and to confirm that the day/time was good.

    The phone interview was easy and personable. The interviewer was "warm" but not phony, asked decent questions regarding my resume and cover letter. Not one question blindsided me. She told me she liked my tone and she liked what I had to say, and stated that she would recommend me for an in-person interview.

    The in-person interview was a mixed bag. Two people interviewed me, one was nice and articulate, the other, a younger fellow was cold, had a snobbish air about him and clearly wasn't interested in me (I felt it right away). The questions were not too difficult, but they were very much all about the same theme "am I really OK to call X number of people a day to score 4 meetings a day"? A question in particular that turned me off from the interview right on the spot was when he asked me what I would do if I didn't meet the quota for the day. Quota? At that point I was merely respectful but made zero effort to impress.

    Didn't get an offer, which I agreed with. I wouldn't have hired me either as per questions making it clear that this was not going to be a good fit for my talents and skills.

    Interview Questions
    • What would you do if you didn't meet the quota for the day? (referring to making sure that I always had at least 4 meetings booked as per the 30-60 calls every day I'd have to make to get my "clients" to come and meet with me so I could sign them up on credit cards, etc.)   Answer Question
    No Offer
    Negative Experience
    Average Interview
  6. 4 people found this helpful  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at CIBC.

    Interview Details

    I applied online, got a call for a phone interview and then an in-person interview. The HR manager was very easy-going. the questions were very basic regarding my past work experience and why I was interested in the role.
    Questions like why I quit certain roles from my past work experience?

    Interview Questions
    Accepted Offer
  7.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    Anonymous Interview Candidate in Montreal, QC (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at CIBC in May 2014.

    Interview Details

    Role playing game on the phone. Had to sell a credit card to a client (Aerogold or CIBC Select). They expect you to ask a lot of questions in the interview.

    Interview Questions
    • Talk to me about yourself. Describe a moment when you performed well in a team environment.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I went to the open house and received a phone interview then a in person interview.

    Interview Questions
    • I was given a scenario for role-playing, a member of interview panel was playing a customer role, I was given a role of FSR, the other two member of the panel observing interaction.   Answer Question
    Declined Offer
  9.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at CIBC in April 2014.

    Interview Details

    Just had a phone interview with CIBC hr person, a lot of questions about sales. What would you do to meet sales target? Have you had sales targets before? How do you handle rejections? They went through my job history and asked specific questions about each of them. Nothing too difficult or intimidating. They triple make sure that you are available to work during the time of operation and make commitment for at least a year. In person interview tomorrow. They told me that there will be a role play, to promote 3 different types of credit cards.

    Interview Questions
    • When was the last time you influenced a coworker/ colleague/ friend? How did you do it? Be specific.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I received an email and after a week the HR department called me for an interview.

    Interview Questions
    • Nothing special/Difficult. why FSR position, why CIBC, tell me about your self, and some behavioral questions, when are you available to work? are you able to work on weekends? ...   Answer Question
    No Offer

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