CIBC Interview Questions & Reviews

Updated Aug 22, 2014
Updated Aug 22, 2014
231 interviews

Interview Experience

Interview Experience

67%
24%
8%

Getting an Interview

Getting an Interview

61%
14%
8%

Interview Difficulty

2.9
Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Senior Financial Services Representative Interview

    Anonymous Employee  in  Edmonton, AB (Canada)
    Anonymous Employee in Edmonton, AB (Canada)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at CIBC in November 2013.

    Interview Details

    I applied on-line on company career web site and received a call from external recruiter for initial phone pre-screening. The interview process was speedy, in-person interview was scheduled same week.

    Interview Questions
    • I was given a scenario for role-playing, a member of interview panel was playing a customer role, I was given a role of FSR, the other two member of the panel observing interaction.   View Answer
    Reasons for Declining

    I had a better opportunity elsewhere which would add more to my skill set

    Declined Offer
    Positive Experience
    Difficult Interview
  2.  

    Financial Services Representative II Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at CIBC.

    Interview Details

    Two weeks

    Interview Questions
    • What is meant by open branch environment, working with a tablet   Answer Question
    No Offer
  3.  

    Financial Services Representative Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 1+ week - interviewed at CIBC in February 2014.

    Interview Details

    I was applying online from their corporate website, 4-5 business days after I got a telephone interview(they ask you to call them).
    In the very first beginning, they confirmed with you about your availability to work, if you can legally work in Canada, if you are willing to give them your SIN number, etc. Questions are quite standard, include: Why would you like to work for CIBC, did you work in a call centre environment before, any customer service before, etc.

    HR recruiter was very kind and easy to talk to. Can't think of a downside.

    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at CIBC in March 2014.

    Interview Details

    I had a referral from my friend, once she sent my resume to her manager, after few hours I got a call and be ranged a telephone interview in two days. The telephone interview just goes with behavior questions, nothing too difficult.

    Interview Questions
    • Your previous job?Why do u leave?What skills have you got?
      One time how would you handle a difficult customer?
      Had any target before?How did you achieve?
        View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed through other source. The process took 2+ weeks - interviewed at CIBC in February 2013.

    Interview Details

    Email first arranged a time to call. Phone call interview. Ask several questions such as, what's your career goal in the next few years. Why CIBC. Salary expectation. how do you deal with upset customer, give me a example. cashier experiences? Ok with night shift? What do you know about CSR? have you required to meet sales targets, what's that?

    Interview Questions
    • nothing difficult. just make sure you are fully prepared.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7.  

    Financial Service Representative II Intake Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Went to the open house, dressed in casual clothes. Went through the first interview with a hiring manager, got a second interview booked. Hired on the spot during the second interview.

    Interview Questions
    • What's your career plan for the next 3-5 years?   View Answer
    Reasons for Declining

    Got a different job offer.

    Declined Offer
  8.  

    Financial Services Representative II Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at CIBC in October 2013.

    Interview Details

    Very simple and transparent

    You apply online and if you have all the required skills you will be contacted by HR and they will screen you through phone interview and then you go to personal interview.

    Let's say if you don't clear the personal one..you can still follow up with the HR and ask them to give you feed backs

    Interview Questions
    • everything they ask you is very simple.you just have to be confident   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Financial Service Representative Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 1 week - interviewed at CIBC in March 2014.

    Interview Details

    The overall interview process was very quick. Got an email within few hours f applying to schedule a phone interview. After the phone interview was then given a final interview in 2 days. Entire process was less than a week. Was interviewed by two people.

    Interview Questions
    Reasons for Declining

    Accepted another position.

    Declined Offer
    Negative Experience
    Difficult Interview
  10.  

    Teller Interview

    Anonymous Employee  in  London, ON (Canada)
    Anonymous Employee in London, ON (Canada)
    Application Details

    I interviewed through other source. The process took 2 weeks - interviewed at CIBC in January 2014.

    Interview Details

    I went to the open house of CIBC and talked to one the branch managers, got a call after 2 days for an in-person interview. They skipped the phone interview for me because I talked to the branch manager. And after I went to the bank, I had the interview with an assistant manager and a secretary. The process took about 30 minutes and it was set in a really friendly atmosphere. The questions are really ordinary and all of them are in my expectations, including many sales questions and behavioral questions. For example, describe yourself; how do you see yourself in 5 years; what do you think is good customer service; do you have upsell experience; describe a difficult customer you have ever met and how you solved the problem.

    Interview Questions
    • Describe a time you had a conflict with your team, and how you solved it?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Contact Centre Representative - Investor's Edge Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online - interviewed at CIBC.

    Interview Details

    Initially received a phone call that CIBC was interested in doing a phone interview with me. We scheduled for a few days later. The initial interview was mostly behavioural questions but they also asked what I thought of my current job (I particularly remember them asking "what does your current employer do wrong that makes you want to leave" to which I had to point out that it was simply that CIBC was a more interesting opportunity). It was pretty simple and somewhat casual, and the interviewer seemed happy with me and said she'd pass me on to the second interview for which I would be called to schedule a time.

    It was a few days later I got a call from someone directly at the call centre who asked when I could do the in-person interview. We scheduled for later that week. There were two interviews; one who had recently called, and one other. Both were fairly nice, but ran late on some other business before seeing me for an interview. They read questions from a form similar to what the phone interviewer asked me, and it was mostly simple. The issues came when they asked about my specific knowledge on investment products (which I have little of), and I could tell they seemed disappointed there. At the end they did not even ask for my reference list; generally a bad sign. They called the next week to tell me they chose someone else who had more knowledge of investment products.

    Interview Questions
    • Specifically questions on what a mutual fund is, and other investment-product questions.   Answer Question
    No Offer

See What CIBC Employees Are Saying

 Former Financial Services Representative II in Calgary, AB (Canada)

Pros: “Training was payed and started at a very basic level in order to help those with no financial background.” Full Review

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