CIGNA Behavioral Health Interview Questions & Reviews

Interview Details – I began my initial communications with Cigna in July of 2011 by sending my resume' and cover letter to a talent consultant and also applying for several position online and submitting my resume' and cover letter. I finally got my first interview in September 2011, 2 months after my initial contact. I felt the interview went well and the questions were based on behavioral type interview questions. These types of questions look at the responses that you give based on how you behaviorally handled different situations in the work place in your past. I had a second interview in November 2011 and a 3rd interview in December 2011. I was offered a position and will start training in January 2012.

Negotiation Details – My advice is to research the company, look up how to do an behavioral interview, think of brief stories that you can tell in connection with the interview questions that you will be asked, during the interview, periodically interject how you would be a good fit and tell why, show passion and enthusiasm, sell yourself, and focus on what you can contribute to Cigna.

Interview Details – Overall, everyone I interviewed with was really nice. The interview process is purely based on behavioral questions and is extremely formal. My first interview was in December and I was told that they would be making a decision within the next week, WRONG. A month goes by and they finally call me to set up a panel phone interview with 3 customer services analysts. They tell me that they will make a decision within 2 weeks, WRONG Again! Finally after a 2 month long process, I receive the standard rejection email.

Interview Details – The interiew was very informative. The basic questions were reviewed regarding medical terminology, leadership skills and examples of scenarios. The interview was smooth and I did not feel any anxiety.

Reason for Declining – Monetary reasons

Interview Details – I began by applying for approximately 10 positions listed on the Cigna web site that matched my interests. I received an email requesting I call 'talent coordinator' had a good chat, learned I was over qualified, but person I spoke with said she would send my app to different coordinator who would have positions better suited for me (I have a MSW and licensed as an independent clinical Social Worker). The other coordinator send an email requesting we have a phone interview, during that interview she set up for me to have a face to face interview. I'm really glad a pal told me about Glass Door - I did my homework about the interview process - glad I did. Cigna does 'behavioral interviews' (Glass Door and Google to the rescue!) The interview began by being asked some really unusual questions - 'tell me about a business that is failing' and talk about a time you were not prepared' After that, I had two 'cases' one of the two interviewers presented - I had to discuss diagnosis, prognosis and treatment plan. I must have done well; my talent coordinator called me Monday & informed me I was wanted but would I be interested in talking with a different unit. I said sure, why not. So Tuesday I was called by the manager of a group in Texas - we had a great time talking for about 30 minutes. On Wednesday morning I got the call offering me a position. And I accepted. Within hours I completed the form for my background search and drug screen. I also submitted my letter of resignation & I start in 2 weeks .

Negotiation Details – During the first call with the talent coordinator connected with the job I accepted; I was asked amount of my current salary. I said 'not enough' and waited for her to respond. She asked what I would consider - told her I needed to know more about what the position called for. I ended up with a very reasonable offer (pay jump of six grand).

Interview Details – Not a very personable process until you get the offer.

Negotiation Details – easy and fair