CIGNA Customer Service Representative Interview Questions & Reviews

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Web: www.cigna.com | HQ: Philadelphia, PA

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	67%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2011 in Bourbonnais, IL (took a day)

Received a call from a recruiter who conducted a phone interview on the spot, and was then emailed information asking me to go to the work site for an interview. Interview was supposed to be 2:1 but the second person wasn't available. I was asked behavioral type interview questions, the interviewer wrote down the questions I asked at the end on the back of her interview sheet. I received an email 6 days later asking me to call regarding the status of my interview, and was offered the job after I called the number given to me.

Interview Questions

What would your previous employer say is something you need to improve on?

Answer Question

What would you do if a customer called and demanded to speak with a manager?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Feb 2009 in Plano, TX (took 3 weeks)

Interview process began with a phone interview conducted by an outside vendor. Questions were generic and very general to the job description, nothing of a very personal nature. You are told over the phone if they are willing to do the second interview in person on site. Email communication is sent for the time and location of the interview, done in the office you would be working in. Second interview is conducted by two members of management, asking questions about previous job experiences and going over basic corporate beliefs. No tour is given at the time, telephone contact is made for the offer later. Work environment is a call center, you must learn quickly and independently to be up to speed. Due to the nature of the work, not much interaction with coworkers or management on a continued basis - 85% of your time is on client calls. Office offers many amenities on-site, such as a cafeteria and small gym for employees as well as a nurse staffed clinic for minor medical emergencies.

Interview Questions

nothing out of the ordinary was asked

Answer Question

Negotiation Details

Salary negotiation occured on the phone - negotiate high if you are experienced - median range is anywhere from 32 to 35K a year. Not sure if children should be mentioned during in person interview, single parents made more on average in.the office among those I knew. After discussing salaries among coworkers, I was paid less being college educated than single parents without degrees.