CSAA Insurance Group

  csaa-insurance.aaa.com
  csaa-insurance.aaa.com

CSAA Insurance Group Interview Questions

Updated Oct 22, 2014
Updated Oct 22, 2014
52 Interview Reviews

Interview Experience

Interview Experience

62%
22%
15%

Getting an Interview

Getting an Interview

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18%
9%

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at CSAA Insurance Group.

    Interview Details

    Met with HR staff, 2 women. Go the standard interview questions, told them about my life. It was pretty easy since anyone can do this job, but I sold them. They sent me upstairs to interview with the supervisor, and he liked me. I got a call back from the recruiter that afternoon offering the job.

    Interview Questions
    • Tell us how you would handle a difficult caller who seems impossible to please.   Answer Question
    Reasons for Declining

    The pay is lousy for working in basically a call center.

    Declined Offer
    Average Interview
  2.  

    Senior Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at CSAA Insurance Group.

    Interview Details

    After a 45 minute prelim phone screening with Human Resources, I Called in for a multi person panel at the main office comprised of analysts and managers. Since it was an analysts position it focused on analytic styles, equations types, methodology, product exposure, career goals, and management style. The atmosphere was pleasant and not to difficult since I knew the job needs well. Within three weeks I received an offer, which was close to my desired wage.

    Interview Questions
    • How would you alter your analysis for our insurance products (Had no experience in the industry, so come prepared to equate similar experiences)   Answer Question
    Negotiation Details
    The first offer was generous and within my wage preference
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Marketing Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at CSAA Insurance Group.

    Interview Details

    First had telephonic from recruiting team then a telephonic screen with Hiring Manager. 2 in person round with 1:1 around 3 hrs. Very good experience.

    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Home Owners Claims Adjuster Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at CSAA Insurance Group in August 2013.

    Interview Details

    The first step when you interview is to take a typing test you must type at least 40 words per minute which is very tricky when you are so nervous the actual interview was very nice laid-back but very organized you will meet with two supervisors who will ask you a variety of questions to test your behavior personality and your knowledge of the claims process.

    Interview Questions
    • Name a time you had to deliver bad news to someone and how did you handle it?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took a weekinterviewed at CSAA Insurance Group in July 2013.

    Interview Details

    I applied online & the recruiter called me for a phone screen 2 days later. We reviewed my resume & legal status, and she asked a couple STAR questions (tell me about a difficult customer, etc.) She called me back the next day and scheduled the face to face a few days later. Her confirmation email had some hints, like arrive early, etc.
    The face to face was 3 parts, a 3 minute typing test, an interview, and a "letter". The typing test is to verify your speed and accuracy.
     The interview was with 2 managers and consisted of a brief resume review, a couple star questions, and some insurance technical questions. They also spent some time discussing my multi-tasking abilities. They asked for quite a bit of specifics in all the questions and why claims?
    The letter was a business letter based on a scenario they provided and I had to write it in MS Word from the point of view of the customer.

    Interview Questions
    • Unexpected technical such as definitions and an example?   View Answer
    Negotiation Details
    The recruiter called me a few hours after the interview.
    The salary offered is fair and non-negotiable because my insurance experience isn't in claims. They do have a bonus structure, discounts, and a good benefit package including tuition assistance.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Applications Developer V Interview

    Anonymous Interview Candidate in Glendale, AZ
    Anonymous Interview Candidate in Glendale, AZ
    Application Details

    I applied online. The process took 3 weeksinterviewed at CSAA Insurance Group.

    Interview Details

    Nice & easy interview process. Explain your work in detail.

    Negotiation Details
    Negotiate hard
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied through college or university – interviewed at CSAA Insurance Group in June 2013.

    Interview Details

    I applied online, got a call the next day saying I had to take an aptitude test. I got a call the day after that I scored off the chart and they'd like to have an interview in person.

    A few days later I was there and I first had to take a typing test. I think they required 25 or 35 WPM. I scored 75ish.

    After that I had to go in with 2 supervisors and answer situational questions about past and theoritical experiences.

    After that told me the basics of claims and wanted to see how well I remembered what they had just told me by going in the other room and pretending to be a customer calling in. I took the information that I got from that phone call and then had to write a letter (handwritten) to the customer with an overview of what we talked about. It was all pretty simple, but I could see how a nervous person would not handle themself well.

    After that, their boss came in and said hi and asked a few more questions, one of which was something like "How many golf balls would fit in an airplane".

    It was a long process, but if you're intelligent and calm you shouldn't have a problem.

    Interview Questions
    • Talk about a time when you had to handle an unruly customer.   Answer Question
    Reasons for Declining

    I declined because the pay was pretty low back then, and I didn't really need the job. They called back about 2 months later and told me pay had increased, so I took the job then.

    Declined Offer
    Positive Experience
    Easy Interview
  9.  

    Actuarial Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took a dayinterviewed at CSAA Insurance Group.

    Interview Details

    have this campus recruiting interview with two actuarial analysts

    Interview Questions
    • 1.Behaviour question
      2.Technique questions about which 5 factor you will consider to insurance a movie
       
      Answer Question
    No Offer
    Average Interview
  10.  

    Summer Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at CSAA Insurance Group.

    Interview Details

    College recruiting

    Interview Questions
    No Offer
  11.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took 1+ weekinterviewed at CSAA Insurance Group.

    Interview Details

    Applied online then did the assessment. I waited 3 months and never heard back from them. I reapplied and was called that same day for a phone interview. They then scheduled me for a typing test and hour long interview with a supervisor. I was asked to come back to meet the hiring manager. The recruiter called same day with a contingency offer (drug test and background check)

    Interview Questions
    • When have you had to de-escalate a client and what was there response?   Answer Question
    Negotiation Details
    There was no negotiating. I'm still in the process between contingency and official offer.
    Accepted Offer
    Positive Experience
    Difficult Interview

See What CSAA Insurance Group Employees Are Saying

 Current Homeowner Claims in Oklahoma City, OK

Pros: “AAA is a very diverse company to work for, they offer good benefits, a nice amount of paid time off, annual profit bonus, and the atmosphere is very nice.” Full Review

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